Manager Management

Mariane Ghaly

Oakville - Ontario

Mobile: +1-437-***-****

E-mail: *************@*******.***

PERSONAL STATEMENT

An Experienced and hard-working Senior PA with 20 years of experience in Egypt and UAE. Highly regarded for professionalism and integrity at the highest level of office. Exceptional organizational skills and personal management of people and events both internally and externally. Thrives on challenging environments and a team player with the foresight to enable senior executives to focus upon their duties.

EMPLOYMENT

Chairman’s Office Manager Nov 2014 – January 2017

Gargash Group Dubai, UAE

Oversee all daily offices functions ensuring the organization and staff have a satisfying work environment.

Provide comprehensive support services to the CEO that ensure a professional, responsive and effective experience with the organization as a whole.

Provide sophisticated calendar management. Prioritize inquiries and requests while troubleshooting conflicts, make judgments and recommendations to ensure smooth day-to-day engagements.

Provide complex travel arrangements. Become familiar with the specific, detailed needs of the CEO and travel partners; create consistent travel itinerary portfolios for reference and be available during travel times to quickly address any last minute changes or cancelations.

Plan, coordinate and ensure the CEO’s schedule is followed and respected. Provide “gatekeeper” and “gateway” role, creating win-win situations for direct access to the CEO’s time and office.

Provide a bridge for smooth communication between the CEO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.

Works closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a “barometer”, having a sense for the issues taking place in the environment and keep the CEO update.

Provide leadership to build relationship crucial to the success of the organization, and manages a variety of special projects for the CEO, some of which may have organizational impact.

Prioritize conflicting needs, handle matters expeditiously, proactively and follow through on projects to successful completion, often with deadline pressure.

Maintain confidentiality and use a high degree of discretion.

Senior Executive Assistant – Team leader

September 2007 – June 2014

The Boston Consulting Group Dubai, UAE

Provide support to the Head of the region/CEO in addition to two partners and managing directors, three principals and their teams

Develop working relationships with external clients and their assistants to

facilitate the information flow and scheduling process

Manage and maintain complex calendar and travel, coordinate point-to point

Prioritize, manage and coordinate complex daily scheduled across several time-zones including personal commitments

Organize seniors management visits to the region (CEO, Executive Committee, etc.)

Keep a 12 month forward plan of BCG and external board meetings, conferences and travel commitments

Book and co-ordinate travel itineraries (flights, transfers and accommodation)

Organize client, case team meetings and administrative meetings

Develop working relationships with various BCG support staff members to improve information flow and scheduling process

Organize and maintain filing system (electronic and paper)

Prepare weekly timesheet and expense reports

Support prepare of client proposals, letters, memoranda and correspondence

Receive, screen, sort and prioritize incoming mail and email, respond

to inquiries as needed

Assist with personal tasks

Organize and schedule client and internal meetings and events, prepare

logistics/equipments arrangements

Office Manager/ Personal Assistant for the Gulf Manager

April 2004 – August 2007

Wyeth Consumer Healthcare Dubai, UAE

Handle team meetings and follow up their action plan

Follow up with the orders logistics and processing

Handle all administrative work and prepare all GM needed materials

Write agendas and minutes

Handle research for any project or topic of interest

Handle marketing events planning, invitations and logistic details

Handle all correspondence with headquarters

Negotiate corporate rates with all major hotels

Arabic and English translation of documents where needed

Collate expenses, year accruals reports, sales analysis

Consolidate information on financial report

Prepare year orders & forecast for 6 countries

Executive Secretary to Partner & managing Director

August 2000 – December 2004

Heinrich Commercial Agency Cairo, Egypt

Sole agent company in the field of analytical instruments and pharmaceutical raw material.

Prepare quotations turnkey projects, inquiries and other business correspondence

Updating database records

Run weekly updates with the subsidiaries

Updating travel files

Maintaining hotels and flights bookings

Provide sales and customers support

Organizing training schedule for the sales team

Preparing presentations

Coordinate spare parts follow-up and invoicing

Generate documentation such as visit reports, brochures, posters and customers attendance prior to exhibitions and meetings

Office Manager

January 1999 – August 2000

National Travel Agency Cairo, Egypt

Deputizing for the manager, making decisions and delegating work to

others in the manager's absence

Devising and maintaining office systems, including data management, filing, etc.

Taking on some of the manager's responsibilities

Meeting and greeting visitors at all levels of seniority

Organizing and maintaining diaries

Dealing with incoming emails, faxes, often corresponding on behalf of their manager

Taking dictation and minutes, carrying out background research and presenting findings

Producing documents, briefing papers, reports and presentations

Organizing and attending meetings and ensuring their manager is well prepared for meetings

Liaising with clients, suppliers and other staff

Arranging travel and accommodation, carrying out specific projects and

research, responsibility for accounts and budgets

Executive secretary to the CEO

January 1997 – January 1999

Itaco International Company Cairo, Egypt

Supplies equipment, machinery, spare parts and raw materials for the cement, milling, metals, plastics, chemicals, textiles, wood, aviation and composting industries.

Prepare agendas and make arrangements for committee, board and other meetings

Open, sort and distribute incoming correspondence, including faxes and emails

File and retrieve corporate documents, records and reports

Prepare responses to correspondence containing routine inquiries

Perform general office duties such as ordering supplies, maintaining records management systems and performing basic book keeping work

Make travel arrangements for executives

Conduct research, compile data and prepare papers for consideration and presentation by executives, committees and boards of directors

Compile, transcribe and distribute minutes of meetings

Attend meetings in order to record minutes

Executive Secretary to Partner and Managing Director

January 1995 – January 1997

Mintras – commercial trading Cairo, Egypt

Assistant tour operator

January 1994 – January 1995

Gezira travel agency Cairo, Egypt

Administrative skills

Ability to work effectively with all levels of the organization

Professional representation of the firm’s values, culture and objectives

Organization and time management capabilities

Prioritization and successful simultaneous handling of multiple tasks in varying

disciplines, ability to perform effectively under pressure, consistent management

of changing situations with tact, poise and patience

Strong leadership profile, demonstrating self-confidence and enthusiasm

Excellent people management skills, ability to provide honest feedback and

support in the development of employees capabilities

The ability to learn and train others

Ability to resolve problems that affect employee performance, provide inspirational leadership and gain trust

Respect and praise of direct reports

Excellent oral and written communication skills

Versatility and openness towards new ideas and change

Ability to take calculated risk and weigh costs and benefits when making

decisions

Ability to analyze information and present data in a meaningful way

Computer literacy (use of Windows and corresponding software applications)

A ‘can do’ attitude

Ability to multi-task

Education

Mini MBA – Warnborough College UK – 2016

PMP course attendance 35 Hours - 2016

The John Maxwell – Leadership training - 2016

Ain Shams University - Bachelor degree- Faculty of Art (French section) -1997 Egypt

1993 High School Diploma Bon Pasteur (French) - Egypt

Language English course in A.U.C -00

Executive secretary course in A.U.C - 00

Intensive PPT & Admin courses in Germany - 07

Language English course in British Council – Dubai -06

Communication and selling skills -05

Personal Data

Marital Status : Married

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