Johnathan Polanco

Orlando, FL *****

acynuu@r.postjobfree.com – 718-***-****

Objective:

To obtain entry and an opportunity to work for the establishment. I would appreciate an opportunity to be able to work and enhance my knowledge in this field. I am very responsible, adaptive and willing to learn anything necessary to accomplish my goals. As I am also willing to relocate: Anywhere, I am currently authorized to work in the US for any employer.

WORK EXPERIENCE:

Technical Support Analyst Host Dime - Orlando, FL – February 2016 [Current Job]

Provide excellent customer service

Have the ability to understand and cooperate with the client

Provide support via phone, live chat and ticket (priority Order)

Create tickets and or provide quick solutions via live support

Analyze and troubleshoot servers both linux and Windows

Assist and correct errors with word press, Joomla and Drupal sites

Assist analyze and troubleshoot php errors

Assist analyze and troubleshoot MYSQL

Ability to import MYSQL databases

Ability to review database issues and correct them

Tune MYSQL for a more effective server

Optimize servers

Assist analyze and troubleshoot VPS's and its perspective nodes

Analyze and troubleshoot Apache services on the server

Knowledgeable with multiple versions of Apache such as [EA3 and EA4]

Ability to analyze and troubleshoot servers using Nginx

Trouble shoot all forms of email issues and their respective mail clients

Assist with purchasing of SSLs [Essential, Wild Card, and Extended Cover] as well as installing SSLs for the client

Analyze and troubleshoot the server for possible malicious content

Understanding the difference between a server issue and a coding issue when troubleshooting for a perspective client

The ability to analyze and troubleshoot issues on Cpanel/WHM servers

Ability to organize and optimize information in Cpanel /WHM software

Able to perform manual backups

Able to restore accounts or system files from backups available

Able to configure server firewall via the linux command line

Configuring ports setting connection limits,Blocking Ips ETC.

Knowledgeable with multiple CentOS servers [4,5,6,7]

Ability to analyze and troubleshoot servers using cloud linux

Ability to analyze and troubleshoot different php handlers such as [DSO, Suphp, Fast cgi]

Ability to analyze and troubleshoot different DNS handlers [Bind, MYDNS, and NSD]

Ability to analyze and troubleshoot DNS issues [adding, removing and editing DNS]

The ability to analyze and troubleshoot issues on Plesk / windows servers

Ability to manage and organize information on Plesk / windows software

Able to RDP into Windows servers [2008, 2012]

Ability to assist foreign branches with their respective issues ans overcome the language barrier to troubleshoot and resolve the issue at hand

Truck Driver Class B CEMEX, INC - Orlando, FL - November 2015 to February 2016

Safely transport ready mix

Provide excellent customer service

Obey all DMV road rules and regulations

Obey all safety rules provided by CMEX

Assist with duties around the yard during any down time

Cleaning yard

Re-painting lines ETC.

TRUCK DRIVER TITIAN Concrete Inc - New York, NY - June 2015 to October 2015

Safely pour ready mix in all types of situations

Comply with NYC rules in sanitation

Comply with D.O.T. rules and regulations

Provide customer service upon arrival

Clean truck everyday

Advise preventive maintenance

Truck Driver C.R. England - Salt Lake City, UT - May 2015 to June 2015

Drive tractor trailer safety

Comply with D.O.T. rules and regulations

Provide customer service upon arrivals

Give estimated ETA when delays occur

Work with your driver Manger and safety Manger for a safe and effective trip

Understand company language

Trip plan before every trip

Check load and weight before every trip

Understand each states weight limit before arrival

Schedule stops for fueling and short rests

Work as a team to successfully transport company goods

Forever 21 – Orlando FL, October 2014 to May 2015

Provide customer service

Maintain the sales floor

Receive Daily shipment and organize all orders in stock room

Place new orders in their respective sections

Check new shipment for any defaults

Un-box New shipment

Assist with handling the cash register

Reyes Academy - Queens, NY - 2009 to October 2011

Fielding Instructor

Physical Trainer

Utility Maintenance

Armani Exchange - Queens, NY - September 2010 to 2011

Make Sales

Provide excellent customer service

Assist with handling the cash registrar

Assist with maintaining the fitting rooms

Maintain the Floor

Aid in performing a perfect close

EDUCATION:

ASA The College For Excellence - Brooklyn, NY October 2011 to June 2013

Associates Degree in Information Technology

Aviation High School – Long Island City, NY September 2007 to June 2011

High School Diploma

SKILLS:

Customer Service

Bilingual [English, Spanish]

Troubleshooting

Cpanel WHM

Plesk Windows Server

Linux Command Line

LAMP Stack knowledge (current working with LAMP STACK)

Knowledge of windows servers

Project Management

Pre-trip Knowledge

Safe Trip Planning

CERTIFICATIONS/LICENSES:

Cpanel / WHM Administrator

Certification provides proof of complete understanding of cpanel/whm systems.

Class A CDL License

Ability to operate a tractor trailer and anything with less than 3 axles

Contact this candidate