Manager Customer Service

JOSEPH P. MC HUGH, JR. Cell 919-***-****

** ******** **** **********@**.**.***

Youngsville, NC 27596

CAREER SUMMARY

Very dependable, task oriented and efficient with a strong management background demonstrated over 15 years. Proven track record in problem solving and customer service relations. Additional expertise in:

Organization Report Preparation Database Development

Process Improvement Team Building Leadership

PROFESSIONAL EXPERIENCE

Supply Planner

Advance Auto Parts Raleigh, NC $9.5B distributor of auto parts 2006 to 2016

Performed root/cause analysis by product line to support decision making of mid-management. Effectively prepared and communicated through daily reporting of problems and resolutions.

Worked with the overseas demand planners. Conducted ongoing inspections of international shipments. Reduced shortages by 30% in the first six months.

Buyer Planner

Modus Link Morrisville, NC $1B distributor of Quicken software 2003 to 2006

Analyzed daily MRP output creating daily and weekly production schedules to make sure product was received in a timely manner.

Issued new purchase orders based on delivery need and supplier dependability. Created an excel spreadsheet to track all orders.

Production Planner

Malden Mills Lawrence, MA $300M manufacturer of Polartec fabric 1990 to 2003

Increased “on time” service from 81% to 93%, using tracking and awareness access report.

Reduced cycle times from 5 days down to 3 by coordinating the movement of supplies and materials within the finishing floor.

Developed and maintained an Access database program that used 12 system data sources, to measure and control scheduling of the manufacturing and finishing operations.

Decreased laminate inventory at suppliers by 60% over five years by identifying available inventory for usage before ordering new material.

Distribution Manager

DLP International Lawrence, MA Importer/distributor of pottery worldwide 1983-1990

Redesigned a 50,000 square foot warehouse layout that improved work flow by 70% and reduced head count by 50%.

Managed nine employees in alignment with company policies and procedures. OSHA and DOT practices were nonexistent. Worked with employees to make sure all regulations were in compliance and being met. Set procedures to drive and maintained safety programs, both on the road and in the distribution center.

Identified, implemented and enhanced pallet construction that maximized truck storage space which increased average deliveries by 60%.

Wrote initial employee handbook which simplified the company’s operations and expectations for performance. Resulted in clarification of employee’s responsibilities and boosted morale.

Made a recommendation to improve lighting, which was a safety issue. Identified renewable energy program with the local utility company that replaced all of the lighting in the warehouse with new fixtures and bulbs. Total cost was $18K. Total cost to the company was zero. Productivity on the floor was up 30%

Coordinated annual trade show in a short time span on schedule with logistics completed in 2 days rather than one week.

EDUCATION

Course Work in Business Management

University of Massachusetts, Boston, Massachusetts

Logistics Certification

Wake Tech Community College, Louisburg, North Carolina

PROFESSIONAL DEVELOPMENT

Constraint Management

Crosby Quality Teams

Do It Right the First Time (DIRTFT)

Team Training

APICS-MRP Module for Manufacturing

A+ Certification in computer software/hardware

ERP Business Planning and Control System (BPCS)

IPSM Director for Supply Chain

Proficient with Microsoft Access, Excel, Outlook and Word.

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