Customer Service Data Entry
Resume:
Raquel P. Peake
Stone Mountain, GA. 30087
Email: ***************@*******.***
Rowley Residence Decatur, GA. (Present)
Currently working with the dept of Juvenile Justice with teenage male youth in a group home setting
along with the Dekalb County court system.
Kelshaw Group Home, Poinciana, FL.
Direct Care Support June 2015 to Present
Assist with severe behavior clients in a group home setting (overnight shift) preparing them for day
program, Driving them to day program and doctors appointments, etc. in the morning and feeding
breakfast preparing lunch and assisting with bathing.
Global Unity Group Home, Poinciana, FL.
Direct Care Support Apr 2015 to Present
Assist with mentally retarded and behavior adult male in a group home setting. Daily living skills such as
assisting with getting dressed to Drive them to day program and showers, preparing meals daily and
documenting daily tasks on clients behavior.
Paxen Group, Inc. Kissimmee, FL.,
Program Support Specialists Jul 2014 to Apr 2015
Oversee children whom are currently serving probation as a program support person, I transport them to and
from the program providing group therapy such as anger management, victim impact and support services also
job seeking and GED training.
Transitions, Inc. of Kissimmee, FL. Clinical Director, Correction Tech
Jul 2013 to Present- Assist with Dept of Corrections Inmate work release program, duties include
assisting inmates with daily living functions, planning group therapy sessions as well as writing a plan for
when they get released. Transporting them to work sites and back to facility.
Sequel TSI of Kissimmee, FL. Youth Care Worker
Jul 2010 to Apr 2013- Assist with the Dept of Juvenile Justice with teenage male youth, sexual abuse
offenders, currently incarcerated in a lock down facility.
OfficeTeam Collection, Orlando, FL
2009 to 2009/ collected on car repossessions calling clients whom accounts were seriously delinquent.
Center for Drug Free living, Inc.
Aug 2008 to Sept 2009 Orlando, FL
Assisted daily living functions with those coping with substance abuse. Transporting them to various
outings daily.
Sears Dept Store
Aug 2007 to Sept 2008
Manpower, Orlando, FL. (temp)
Provide customer service support to customers whom purchased Sears appliances by scheduling
installation appointments.
Lakeside Alternatives, Orlando, FL. Mar 2006 to May 2009, Mental Health Tech
Provide behavioral healthcare to clients with extreme psychiatric disabilities. Being able to deescalate
them rather than using restraints.
Sept 2004 to May 2007
Direct Care Professional, Devereux Florida Kids, Orlando, FL.
Maintain juvenile children (with behavioral and emotional problems) in a group home setting. I assist
with functional and structural skills to prepare them for adulthood. I assist with behavior skills such as
anger management so they can deal with the outside atmosphere.
September 1991 to January 2001 assistant director/ Employment Coordinator, Darlene Morris
Boarding Home, Philadelphia, PA
Supervised over a ten member staff. My key contribution was to assist homeless family with permanent
housing and employment. Implementing children programs, fundraisers, etc. Informing applicants of job
openings and details such as duties and responsibilities. Also offer transportation assistance.
NCO Financial Systems/ Call Center, Upper Darby, PA
Dec 2001 to Jul 2003 Account Representative, Confer with customers by telephone or in person to provide
information about services taking orders or obtain details of complaints. keep records of customer
interactions and transactions. Taking 90 to 300 calls per day.
Stivers Personnel, Apr 1997 to Mar 2000 Collections/ Accts receivable/payable.
Collected monies owed for the March of Dimes marathon. Clerical duties as needed.
EDUCATION:
Peirce College
Philadelphia, PA.
Associates in Arts
Skills> software capabilities, 10 years using Microsoft Word, WordPerfect, Excel, Data Entry, Alpha and
Numeric typing 40WPM
REFERENCES
Available upon request
Contact this candidate