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Customer Service Data Entry

Location:
Lithonia, GA, 30058
Posted:
February 04, 2017

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Resume:

Raquel P. Peake

**** ******** **.

Stone Mountain, GA. 30087

Email: acyntl@r.postjobfree.com

352-***-****

Rowley Residence Decatur, GA. (Present)

Currently working with the dept of Juvenile Justice with teenage male youth in a group home setting

along with the Dekalb County court system.

Kelshaw Group Home, Poinciana, FL.

Direct Care Support June 2015 to Present

Assist with severe behavior clients in a group home setting (overnight shift) preparing them for day

program, Driving them to day program and doctors appointments, etc. in the morning and feeding

breakfast preparing lunch and assisting with bathing.

Global Unity Group Home, Poinciana, FL.

Direct Care Support Apr 2015 to Present

Assist with mentally retarded and behavior adult male in a group home setting. Daily living skills such as

assisting with getting dressed to Drive them to day program and showers, preparing meals daily and

documenting daily tasks on clients behavior.

Paxen Group, Inc. Kissimmee, FL.,

Program Support Specialists Jul 2014 to Apr 2015

Oversee children whom are currently serving probation as a program support person, I transport them to and

from the program providing group therapy such as anger management, victim impact and support services also

job seeking and GED training.

Transitions, Inc. of Kissimmee, FL. Clinical Director, Correction Tech

Jul 2013 to Present- Assist with Dept of Corrections Inmate work release program, duties include

assisting inmates with daily living functions, planning group therapy sessions as well as writing a plan for

when they get released. Transporting them to work sites and back to facility.

Sequel TSI of Kissimmee, FL. Youth Care Worker

Jul 2010 to Apr 2013- Assist with the Dept of Juvenile Justice with teenage male youth, sexual abuse

offenders, currently incarcerated in a lock down facility.

OfficeTeam Collection, Orlando, FL

2009 to 2009/ collected on car repossessions calling clients whom accounts were seriously delinquent.

Center for Drug Free living, Inc.

Aug 2008 to Sept 2009 Orlando, FL

Assisted daily living functions with those coping with substance abuse. Transporting them to various

outings daily.

Sears Dept Store

Aug 2007 to Sept 2008

Manpower, Orlando, FL. (temp)

Provide customer service support to customers whom purchased Sears appliances by scheduling

installation appointments.

Lakeside Alternatives, Orlando, FL. Mar 2006 to May 2009, Mental Health Tech

Provide behavioral healthcare to clients with extreme psychiatric disabilities. Being able to deescalate

them rather than using restraints.

Sept 2004 to May 2007

Direct Care Professional, Devereux Florida Kids, Orlando, FL.

Maintain juvenile children (with behavioral and emotional problems) in a group home setting. I assist

with functional and structural skills to prepare them for adulthood. I assist with behavior skills such as

anger management so they can deal with the outside atmosphere.

September 1991 to January 2001 assistant director/ Employment Coordinator, Darlene Morris

Boarding Home, Philadelphia, PA

Supervised over a ten member staff. My key contribution was to assist homeless family with permanent

housing and employment. Implementing children programs, fundraisers, etc. Informing applicants of job

openings and details such as duties and responsibilities. Also offer transportation assistance.

NCO Financial Systems/ Call Center, Upper Darby, PA

Dec 2001 to Jul 2003 Account Representative, Confer with customers by telephone or in person to provide

information about services taking orders or obtain details of complaints. keep records of customer

interactions and transactions. Taking 90 to 300 calls per day.

Stivers Personnel, Apr 1997 to Mar 2000 Collections/ Accts receivable/payable.

Collected monies owed for the March of Dimes marathon. Clerical duties as needed.

EDUCATION:

Peirce College

Philadelphia, PA.

Associates in Arts

Skills> software capabilities, 10 years using Microsoft Word, WordPerfect, Excel, Data Entry, Alpha and

Numeric typing 40WPM

REFERENCES

Available upon request



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