Sidney Bernard

**** **** ***** *****

Colorado Springs, CO 80920

acyntg@r.postjobfree.com

719-***-****

Objective: Plan to serve as a network engineer maintaining, troubleshooting and networks of various complexity. Open to travel and desire to contribute to a growing company.

Education to Note (2010–2012): Associate of Applied Science in Computer Networking Technology degree with an emphasis on Cisco Certified Network Associate (CCNA). Degree earned with honors (Summa Cum Laude). Degree program also includes training in computer languages, networking, project management and information management. Proficient in Windows 7 and 8, Microsoft Office Suite 2010 and Microsoft Project 2010.

Certifications: I current hold a resent CCNA, Security + and ITIL certifications. Have earned a certificate in Cyber Security from Pikes Peak Community College. Currently in self-study CCNP and CCSP.

Recent Experience:

2012–Current • Contract Employee • Hames Creative • Colorado Springs, CO

Responsible for responding for maintaining small network, accounting, and assist with image research for websites and publications.

2003–2010 • Dealer Services Rep (wholesale dept)/CSR • Ford Motor Credit • Colorado Springs, CO

Responsible for responding to customer/dealer inquires; resolving disputes; accurately documenting conversations and solutions using established company systems and protocols.

This requires working knowledge and experience in the following areas:

• Listening to determine issues and taking proper steps to resolve problems

• Working knowledge of most standard office software as well as specialized applications

• Ability to be part of team and communicate to people in a professional manner

2001–2003 • Telecommunications Installer • Vanion, Inc. • Colorado Springs, CO

Responsible for the installation of equipment at customers site that utilized T-1 or DSL circuits. These circuits were multiplexed by our equipment to provide high-speed internet access and local dial tone.

This requires working knowledge and experience in the following areas:

• Interfacing of dial tone with customers PBX

• Interfacing of high-speed access with the customers network

• Working with local CLEC to resolve problem with circuits

• Resolving configuration issues with equipment

• Troubleshooting incompatibilities between service and customers PBX and alarm systems

• Knowledge of circuits provided by CLEC

• Acted as primary contact between our company and customer

1996–2001 • Field Engineer • Internet Communications • Greenwood Village, CO

Responsible for the installation of equipment that serves as the interface between a telephone switch and a network. This network provides access for a NOC (Network Operations Center) to monitor the status of the switch and its related transport elements. It also allows for remote provisioning of circuits.

This requires working knowledge and experience in the following areas:

• Wiring of central office DC power

• Knowledge of central office and computer room installation standards

• Interfacing most Telco transport (Lucent) equipment and other venders with a network

• Interfacing 5ESS (Lucent) switch with a network

• Configuring modems and CSUs

• Wiring of Telco circuits

• Knowledge of Cisco and Motorola routers

Specific training:

• Belcor certification

• Basic Cisco router certification

• Basic Motorola router certification

Other attributes that are key to successful project execution:

• Building and establishing good relationships with customers

• Systematic troubleshooting techniques

• Flexibility of schedule / availability to travel

Additional installation experience:

• Installation of Tellabs and DSL equipment

Military: United States Air Force

Education:

Pikes Peak Community College, Colorado Springs, CO

May 2012 Associate of Applied Science in Computer Networking Technology

Colorado Technical University, Colorado Springs, CO

1996 Associate of Science Degree Electrical Engineering / Telecommunications

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