Mr Andrew P Kanczes

** ******* *****, ********* *****, Warrington, WA5 3TF

077******** / 019**-******

acynqr@r.postjobfree.com

Andrew Kanczes

Personal Profile

Im an enthusiastic and passionate customer service focused individual, who enjoys being part of a

successful and productive team. I have strong communication skills, with the ability to build

relationships with people at all levels. Im incredibly hardworking, ambitious and Ill always go the extra

mile to succeed on any project, or any role Im given. I have strong critical thinking and problem

solving skills and can quickly grasp new ideas and concepts. I will always prioritise targets and

deadlines over anything else.

Employment History

June 2016 December 2016

Pearson VUE

Customer Advisor

My latest role was based at Pearson VUE working as a Customer Advisor. The role included handling

inbound calls from members of the construction industry in order to schedule appointments to sit

exams at Pearson testing centers relevant to their specialism in construction. Other duties included

general administration tasks such as responding to correspondences, liaising with other sectors of the

company, and raising requests to other relevant departments.

April 2015 February 2016

Ombudsman Services

Enquiry Officer

My role was as an Enquiry Officer on behalf of Ombudsman Services on a temporary contract, my role

involved being the first point of contact for all potential complaints within Ombudsman Services terms

of reference. I was required to obtain information surrounding the issues from the client and make a

decision as to whether it was an issue which could be investigated, other responsibilities then involved

preparing the case file ensuring all supporting documents and general mandatory information was

available to be reviewed and submitting the case to be processed accordingly. I was required to

demonstrate excellent interpersonal skills and be able to remain impartial at all times.

2013 January 2015

United Utilities December

Customer Advisor

I was employed here and worked within the Domestic Billing Department as a Customer Advisor. My

daily role was primarily administrative dealing with correspondence ranging from general billing issues

& account breakdowns, to setting up payment plans for existing customers & dealing with missing

payments and overdue balances. I communicated with customers and letting agencies and replied to

all correspondence, which is sent in whether it be by phone, email, or letter.

April 2012 April 2013

British Telecom

Customer Service Advisor

I worked here as a customer service advisor in the retention department with my main role being the

last line of contact with regards to customers wishing to cancel services with BT. I persuaded

customers to keep their services and if applicable apply specific levels of incentive offers, resulting in

customer satisfaction and maintaining revenue. Other roles included dealing with customers and their

issues, logging complaints, resolving & processing escalations matters.

2011 April 2012

HeroTSC September

Customer Service Advisor

I worked here as a customer service advisor making outbound calls to customers of E.ON Energy

collecting research data, which was then used on the basis to improve overall customer satisfaction. I

also acted as first point of contact with dealing any immediate service issues/concerns/complaints.

February - July 2011

Zenos IT Academy

I studied at this IT Academy on 5 month intensive apprenticeship course. I gained qualifications but

also valuable skills such as installing and configuring ICT equipment and Operating Systems,

configuring and upgrading software, and maintaining ICT equipment and systems. I also gained more

experience in areas such as working in a team, as well as communication skills, When I graduated

from Zenos I left with many relevant

qualifications and skills, which acknowledge my IT skills.

2010 January 2011

Royal Mail November

I worked on a temporary Christmas contract, working in the office sorting out the mail and parcels,

general manual labor.

April 2010 May 2010

H.M Armed Forces Royal Navy

I was completing my Phase 1 training at H.M.S Raleigh but suffered an injury in Week 6 of 9 which put

my out of my training and forced me to leave. I learnt many valuable skills during my 6 weeks at base

including team work, and accomplishing difficult tasks and achievements.

2009 January 2010

Toys R Us October

Worked as a Customer Service Advisor, my main duties including assisting customers with making

decisions on purchases and dealing with any other general enquires as well as helping them load their

vehicle with large items purchases.

October 2008 January 2009

Marks & Spencers

I worked here as a Customer Advisor, my duties included dealing with complaints and assisting

customers with general enquires as well as any other problems or requests they desired..

Qualifications

Zenos IT Academy (February 2011 July 2011)

- CompTIA Certified A+ IT Technician (220-701 & 220-702) PASSED

- Microsoft Certified IT Professional Enterprise Support Technician 7 PASSED

- Microsoft Certified Technology Specialist (MCTS) PASSED

- Microsoft Technology Associate: Windows OS Fundamentals (98-349) PASSED

- Microsoft Technology Associate: Networking Fundamentals (98-366) PASSED

Mr Andrew P Kanczes

29 Orleans Court, Louisiana Drive, Warrington, WA5 3TF

077******** / 019**-******

acynqr@r.postjobfree.com

- Level 3 Diploma in ICT Professional Competence *DISTINCTION* PASSED

- Level 3 Diploma in ICT Systems and Principles *DISTINCTION* PASSED

- Level 2 Key Skills Communication PASSED

- Level 2 Key Skills Application of Number PASSED

- Level 2 Award in Employability and Personal Development PASSED

2003 - 08

Great Sankey High School

GCSE English Language (C)

GCSE C.I.D.A (C)

GCSE Drama (A)

GCSE Mathematics (D)

GCSE Science (C)

GCSE History (C)

References available upon request

Contact this candidate