Customer Service Human Resources
Resume:
Lisa M. Ellis
Brooklyn Center, MN 55429
**********@***.***
EXPERIENCE
**** - **** ******** ********** ******, LLC New Brighton, MN
Human Resources Director
Managed Human Resource Business Partners
Oversight of department policies throughout the organization;
Managed the benefit administration process including open enrollment and vendor management; Implemented and managed recruitment strategies for all staff including medical provider staffing
Participated in the due diligence process in preparation of company sale and ongoing acquisitions;
Participated in new HRMS solution to streamline processes and systems;
Chaired the Safety Committee and administered the worker’s compensation program;
Contract Employment
2013 - 2014 HR CONNECTION, Minneapolis, MN
Benefits Consultant
Conducted Open Enrollment processes and Open Enrollment presentations at various company sites;
2007 -- 2013 ALLINA HEALTH, Minneapolis, MN
SR Human Resources Generalist
Provide general policy knowledge and support to department managers and directors;
Investigate and respond to employee relations issues working with union stewards on employee issues;
Member of Labor Management Team; Facilitated New Hire Orientation;
Investigate and recommend disciplines involving HIPAA and other policy violations;
Manage staffing needs between recruitment, managers and staffing agencies;
Manage annual performance and pay programs for various business units;
Managed various projects within the department;
2006 - 2007 ASPEN MEDICAL GROUP, St. Paul, MN
SR Human Resources Specialist
Managed Benefit Plans – Health, Dental, FSA, Life and Disability Plans; Provided HRIS company support, created and updated Lawson reports, identified and resolved system issues. Managed company wide leave programs including FMLA, sick leave and long term disability for union and nonunion employees;
Managed worker’s compensation claims while advocating an Early Return to Work program;
Resolved ergonomic issues at all sites; Participant on HR Allina integration team;
Lead project implementation of KRONOS electronic time keeping system; facilitated large group training on Leave administration.
2006 CONTRACT EMPLOYMENT
HR STAFFING, Minneapolis, MN
Benefits Assistant, Faegre & Benson, LLP
TEMPFORCE, INC. Edina, MN
Benefits Representative, GMAC-RFC, Bloomington, MN
2004 - 2005 ASSOCIATED FINANCIAL GROUP, LLC. Minnetonka, MN
Account Executive
Managed client benefits plans, managing vendor relationships to resolve employer concerns. Knowledgeable of various carrier products (health, dental, life, FSA, and HDHP, HRA and HSA);
Created and conducted client presentations regarding consumerism and benefit programs;
Reviewed and revised client documents, including set up information and Summary Plan Descriptions.
2000 - 2003 METRIS COMPANIES INC., Minnetonka, MN
Benefits Analyst
Analyzed monthly benefit/claims usage and reconciled monthly claims paid. Provided benefit expertise to Employee Service Center. Investigated benefit inquiries and fraudulent enrollment. Assist with implementation of new benefit plan design. Developed and updated all employee benefit communication. Managed benefit vendors to ensure timely enrollments and increased workflow processes; Prepared and filed 5500’s and Summary Annual Reports. Updated Summary Plan Descriptions for health and welfare plans. Presented health and welfare benefit appeals to the Benefit Review Committee. Prepared and developed documentation and training for HIPAA Compliance.
1999 XCEL ENERGY, Minneapolis, MN
Human Resources Customer Service Administrator
Responded to employee/retiree benefit inquiries in call center; Resolved benefit issues to resolution working directly with vendors and insurance carriers; Served on the Severance Task Force Committee; Developed Life Insurance Continuation form; Presented benefit appeals for review to the Executive Benefit Review board
1998 - 1999 STANTON GROUP (formerly DCA, Inc.), Plymouth, MN
Benefits Administration Manager
Managed COBRA and FSA outsourcing service departments ensuring workflow processes were standardized. Resolved client issues. Initiated a team concept to provide continuous workflow and customer service to client/participants.
1993 - 1998 THE EPISCOPAL CHURCH HOME OF MINNESOTA, St. Paul, MN.
Human Resources Director
Supported department managers in resolving employee issues; Managed customer service staff. Administered all employees benefit plans including health, dental, life and LTD insurance plans, I-9 tracking, and Affirmative Action Plans. Implemented 403b retirement savings plan. Recruited, hired and provided new employee orientation. Investigated and responded to all EEOC, ADA and unemployment claims; provided computer training to clerical staff increasing overall productivity for all managers. Identified and implemented health plan design changes that provided significant cost savings in the health and dental plans.
1986-1991 ST. THERESE HOME, INC., Minneapolis, MN
Human Resources Director 1988-1991
Administered employee benefits plans, including health, dental and life, flexible spending and retirement plans. Developed and maintained strong working relationships with brokers and third party administrators. Trained and managed department staff. Chaired Safety Committee; Participated in a company wide compensation review, implementing new salary structure revising job descriptions, realigning job categories and pay grades; Provided employee turnover reports to administration, making recommendations to administration to improve problem areas; Completed internal employee investigations.
Human Resources Assistant 1986-1988
EDUCATION Psychology Major, University of Minnesota, Minneapolis, MN
Professional in Human Resources- PHR certified
TECHNICAL TRAINING SAP, PeopleSoft, Client Management Software, Ulti-Pro, Kronos Time-keeping system, Lawson, Microsoft Word, Excel, PowerPoint, and ADP
PROFESSIONAL Society for Human Resource Management, Twin Cities Human Resources Association
AFFILIATIONS
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