SABRINA R BALDASSARRA

**** *** *******-****** *** A01 in Montreal Quebec Canada H1E 7A7

Cell: 514-***-**** E-mail: acynpv@r.postjobfree.com

WORK EXPERIENCE

Work experience for over 3 years in a customer service and responsibility role. Key strengths include

organized, responsible, self-initiator, flexible to changes and excellent communication skills. Computer

literate with MS Office, MS Publisher Suite and IOS applications. Knowledge on Sirev, Apollo and Sabre.

Aeromexico (Montreal, Canada) January 2017 - Present

Airport Terminal Services Agent (Supervisor: Efren Baez 514-***-**** )

Security clearance at YUL airport

Assists passengers in locating lost luggage as well as handing damaged bag claims

Coordinates the return of lost luggage with external providers

Checks in passengers at the ticket counter and ensures proper handling of luggage

Makes public announcements and coordinates passenger aircraft boarding/deplaning in gate area

Provides assistance for all customer inquiries.

Perform duties that of a ramp agent

Communicate with pilots/flight crews

Communicate with ground crew via radio

Dispatch and airport operations on a daily basis

Responsible for communication of information for the safe calculation of aircraft weight and

balance, using fuel amounts, baggage counts, and passenger weights

Record weight and balance checks using the SABRE system

Responsible for performing some office duties

Voyages David Agency (Montreal, Canada) October 2016 (3 weeks)

Internship as Travel Agent (Supervisor: David Panetta 514-***-****)

Researched travel options and presenting the best deals in terms of requirements

Responding to all phone enquiries promptly, courteously and in a friendly manner

Greeting customers

McDonalds Restaurant (Montreal, Canada) April 2016 - Present

Specialist in Customer Service and Cashier (Supervisor: Nicky 514-***-****)

Hostess: Leadership, ensure customers are satisfied. Ensure lobby is presentable

Kitchen: Make sure the food is a certain temperature, make it look presentable and serve

Cashier: Take customer orders, handling money, handling customer s complaints

Brooklyn Resto-Bar (Montreal, Canada) January 2015-March 2016

*Waitress. Cashier and Special Events Hostess

Managing and organizing Social and Family Events

Assign tables to people for special events and normal restaurant service

Collects payments for customer consumptions

Take food/beverage orders on order slips and enter orders in computers for kitchen staff

Check ID to ensure customer meets minimum age requirements for consumption of alcohol

Renaissance, Centre de Congres et Banquets (Montreal, Canada) June 2015-October 2015

*Waitress/Hostess for Special Events

Participates in Social Events (Weddings, Family Celebrations, Fund Raisings, Graduations, etc.)

Assign tables to people for special events and social events

Check with customers to ensure they are enjoying meal and take action to correct any problems.

Le Roi du Taco Restaurant (Montreal, Canada) March 2014 - January 2015

*Waitress

Take food/beverage orders on order slips and enter orders in computers for kitchen staff

Check with customers to ensure they are enjoying meal and take action to correct any problems

ACADEMIC EDUCATION

Travel Sales Program (DEP) Pius Business Centre, Montreal Canada 2016-2017

High School (DES) Laurier-MacDonald, Montreal Canada 2011-2015

High School Instituto Las Americas, Mexico D.F. 2008-2011

Elementary School Escuela Lomas Atlas & Franco, Mexico D.F. 2005-2008

Elementary School Dalkeith Elementary, Montreal Canada 2001-2005

LANGUAGES

English Fluent Spoken, Read & Written

French Fluent Spoken, Read & Written

Spanish Fluent Spoken, Read & Written

Italian Basic Understood & Spoken

WORK AUTHORIZATION

Citizenship: Canada

Citizenship: Mexico

Citizenship: Italian (EU)

Permanent Residency: United States of America (USA)

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