JUSTIN BROWN

*** * **** ******, **** ****, Tampa, Florida 33602 813-***-****

acynp6@r.postjobfree.com

Regional Healthcare / Regional Senior Housing Administrator

Operations ( P&L Management ( HR ( Sales ( Marketing

Growth-driving business leader with 19 years of healthcare experience

distinguished by top-ranking revenue and profitability results achieved by

inspiring teams, controlling costs, and championing excellence in customer

service. Expertise in growing census and leading multi-location, multi-

state operations. Recognized for commitment to quality senior care.

Areas of Expertise:

Business Development - Human Resource Management - Contract Negotiations -

Quality Assurance

Multi-site Management - Client Relations - Strategic Planning - Territory

Management

Sales and Marketing Strategies and Oversight

PROFESSIONAL EXPERIENCE

Holiday Retirement Corporation - Florida, Virginia, Ohio, Texas,

California, Hawaii August 2015-December 2016

National Operator of Independent, Assisted Living, Memory Care Communities

Regional Director of Operations

Holds full P&L responsibility for 10 flagship communities stretching from

Florida to Hawaii. This portfolio represents almost 2000 units of

Independent, Assisted and Memory Care units. This portfolio represents

almost $70,000,000 in annualized revenues and $31,000,000 in NOI. The group

averaged 91% occupancy for the year 2015. 2016, occupancy has climbed

another 0.5%. Responsible for the roll-out of a comprehensive level of care

roll out project to bring clarity to the care delivery and care plan

system, as well as capture higher level of care revenues through aging in

place. Rolled out an EMR program for medication delivery reducing the risk

for medication errors. Begun a pilot of an ALL Day dining program in one

community to become more competitive with the ever changing IL landscape.

On committee to assist in development and writing of brand new assisted

living platform to include policies and procedures as well as systems.

Senior Lifestyle Corporation - Florida May 2013-July 2015

National Operator of Independent, Assisted Living, Memory Care Communities

Operations Specialist/Executive Director of flagship property (The Carlisle

Palm Beach)

Responsible for over-seeing the day to day operations of a flagship

property of 300 units. During this time, in addition to providing high

level leadership to grow this strategic asset, I was charged with managing

the multi-million dollar conversion project. Prior to the project, the

community was split 250 units of IL and 60 units of AL. Post project the

make-up of the Carlisle is 144 IL units, 90 AL units and 56 Memory Care

units. During the period of construction the community continued its

occupancy growth while managing customer service to a level that prevented

any move outs related to the conversion project. This community was on

average a $9 million dollar per year community. Post conversion project we

anticipate being a $12 million dollar plus community. In addition, this

community is comprised of 160 + FTE's.

TJM Properties - Florida June 2012-May 2013

Regional operator of assisted living facilities in three states

Regional Director of Operations & Interim Regional Director of Sales and

Marketing

Holds full strategic and P&L responsibility for 6 assisted living

communities, 1 independent living community and 1 Skilled Nursing Facility

in two states. Currently assists as special project coordinator for new

acquisition. Responsible for development of company-wide revenue initiative

to enhance revenue through a level of care breakout rate program. Created

the clinical parameters for evaluation of various levels for each resident

classification. In addition to all operations responsibilities, currently

managing the sales and marketing department for the entire portfolio with

primary duties relating to CRM management and compliance, external lead

generation contract oversight and general occupancy growth from a global

strategy perspective.

HOLIDAY RETIREMENT CORPORATION - Virginia / New Hampshire / Maine 2011-

2012

Operator of 300 senior living facilities across the US.

Regional Director of Operations

Held full strategic and P&L responsibility for 11 independent living

communities in 3 states. Traveled extensively to lead teams in meeting a

high standard of customer service and quality operations for dining and

physical plant. Directed all core business functions including marketing.

. Achieved #1 ranking out of 28 regions for overall performance (2011).

. Delivered $4.1M annualized revenue increase and $2.6M annualized NOI

increase by growing occupancy month-over-month (2011).

. Achieved an 8.8% occupancy increase as compared to previous fiscal

year (2011).

EMERITUS SENIOR LIVING - Florida 2005-2011

One of the largest networks of assisted living, memory care, and retirement

communities in North America.

Regional Director of Operations (2009-2011)

Senior Executive Director (2007-2009)

Executive Director (2005-2007)

Planned and implemented change initiatives including major facility

upgrades and renovations, and integration of new acquisitions. Directed

business activities including marketing, customer service, operations,

dining, regulatory compliance, and physical plant.

. Led region to #1 ranking in 2010 for:

o Highest revenue per unit growth in southeast division

o Best EBITDARM (NOI) growth for southeast division

o Highest number of move ins from professional referrals

PHARMACY HEALTHCARE SOLUTIONS - Florida, Alabama, Minnesota 2002-2004

Provider of pharmacy consulting solutions to improve the profitability of

healthcare clients.

Regional Reimbursement Manager

Administered 14 hospital-based contracts in 3 states, providing patient

assistance programs. Completed quality assurance evaluations to ensure

fulfillment of regulatory and company compliance requirements.

. Produced 152% growth in 4 months compared to prior year.

TLC LASER EYE CENTERS - Tennessee, Florida 1999-2002

Provider of Lasik and laser vision correction eye surgery procedures.

Regional Center Manager

Delivered strategic and hands-on leadership for business operations

including human resources, financial management, and P&L analysis.

. Selected to mentor newly hired Center Managers, ensuring rapid ramp-up

of productivity and effectiveness.

. Contributed to efficiency gains by serving on advisory panel for

organizational restructuring, job position transformation, development

initiatives, and cost containment efforts.

. Eliminated employee turnover in Florida clinic by improving employee

relations and by coaching managers on effective performance

management.

SHARED HEALTH SERVICES - Tennessee, Virginia 1997-1999

Full-service provider of hospital-based wound care and hyperbaric (HBO)

centers.

Director of Finance

Advanced company's growth goals by directing all business functions of 4

hospital-based HBO therapy clinics in 2 states. Developed clinic and

corporate budgets, and held P&L accountability. Supported contract

negotiations with new partners.

. Contributed to development of a human resources policy and procedure

manual to ensure comprehensive understanding of employee

responsibilities and company obligations and requirements.

EDUCATION

Coursework in Health Care Administration, MILLIGAN COLLEGE - Tennessee,

1997

Training in Hyperbaric Medicine, CARRAWAY METHODIST MEDICAL CENTER -

Alabama

CORE Training, Licensed ALF Administrator, AGENCY FOR HEALTH CARE

ADMINISTRATION - Florida, 2005-Present

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