K ATIE K IDD -J OHNSON

**** ***** **** **** **********, VA 22832 Phone: 540-***-**** acyno8@r.postjobfree.com

BUSINESS MANAGEMENT/ACCOUNTING PROFESSIONAL

Results driven professional with 10+ years management experience in diversified industries. Proven ability to

lead procedural implementations and deliver solutions improving workplace productivity. Demonstrated strength

in resolving problems swiftly and independently. Proven track record of significant contribution to profit levels

and productivity. Effective communicator who can collaborate with people at all organizational levels to achieve

company objectives. Flexibility and competence to assist in any area; friendliness and genuine concern for people

resulting in strong customer and co-worker relationships.

EXPERTISE HIGHLIGHTS

Degrees in Business Management & Accounting Database Management

Over 20 years of Customer Service experience Cost-reduction Strategies

Complaint Handling & Resolution Advertising and Sales

Technical Procedural Writing (Manuals) Creative Marketing

Strong Communication & Organizational Skills 10+ years experience in Accounts Payable and

Receivables management

PROPERTY MANAGEMENT EXPERIENCE:

Responsible for all aspects of property management. Including, but not limited to, lease preparation,

monthly budgets, debt collections, move in & out inspections, application review, marketing, and grievances.

Coordinated and prioritized maintenance requests and apartment turn-around with maintenance staff.

Responsible for all collection activities; e.g., Worked with tenants to arrange payment plans and understand

charges; filed Warrants in Debt & Unlawful Detainers and tried cases in General District Court.

Ensured compliance with Fair Housing laws.

Managed grievances between tenant and homeowners.

Advised unit owners on how to make the most of their investment.

MANAGEMENT AND TRAINING EXPERIENCE:

Responsible for creating and implementing a comprehensive company-wide Policy and Procedural Manual;

including document retention, communication of new policies, and initial as well as ongoing training of all

employees.

Interviewed, hired, trained and supervised 10-15 employees who manage 972 rental units in a local property

management company.

Analyzed areas of workplace productivity and streamlined changes to policies and procedures to ensure

customer service improvements.

Created and implemented a training program for a local hotel for both manual and computerized operations.

Presented quarterly customer service training topics to approximately 100 employees in the hospitality

industry.

Gathered and assessed needs from internal business units (e.g., Property Manager needs vs. Maintenance

company needs vs. Homeowner Association needs); created custom solutions to maximize revenue and

customer satisfaction; and developed functional plans.

Katie Kidd-Johnson Resume Page 1

ACCOUNTING EXPERIENCE:

Independently managed the accounts receivables, payables and monthly reconciliation of over 1 million per

month of local business.

Accurately recorded and reconciled rent payment for 200+ tenants in 5 accounts.

Competently prepared the books and payroll, including filing all employment taxes and business annual tax

returns.

Prepared 150+ client tax returns and completed several companies bookkeeping.

Managed hotel budget and document control for expenses as needed.

EDUCATION

BLUE RIDGE COMMUNITY COLLEGE WEYERS CAVE, VA

Associate Degree - Accounting, 2007

Associate Degree Business Management, 2006

Professional Experience

MATCHBOX REALTY AND MANAGEMENT SERVICES, INC. HARRISONBURG, VA 2008 to Present

Director of Residential Management-Matchbox Realty 09/2013 to Present

Procedural Director Matchbox Realty

09/2012 to 09/2013

Accounts Specialist Matchbox Realty (previously Coldwell Banker) 01/2011 to 09/2012

Property Manager Coldwell Banker Commercial Funkhouser 11/2008 to 01/2011

H&H TRADING, INC. HARRISONBURG, VA

Bookkeeper (part-time) 02/2010 to Present

WJ SERVICES (A DIVISION OF TOM WILSON & CO., PLC) HARRISONBURG, VA

Bookkeeper (part-time) 11/2008 to 01/2010

Accountants Assistant (full-time) 11/2007 to 11/2008

ROCKINGHAM MEMORIAL HOSPITAL HARRISONBURG, VA

Switchboard Operator 09/2004 to 08/2010

FOUR POINTS SHERATON HARRISONBURG, VA

Sales Administrative Assistant and Guest Services Representative 05/2002 to 09/2004

COMFORT INN HARRISONBURG, VA

Guest Services Manager 10/1997 to 11/2000

Katie Kidd-Johnson Resume Page 2

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