Judith A. Pace

**** ******** ***** *****, **** **305 330-***-**** acynm7@r.postjobfree.com

SUMMARY STATEMENT

Highly motivated team player with great interpersonal and relationship building abilities. Highly developed organizational

skills, result oriented and committed to producing quality work. Nearly 30 years of managerial experience with an emphasis on

Store Operations and People Development.

CAREER PROGRESSION

April 2012 Current PETS SUPPLIES PLUS

Store Manager

Responsible for educating and training store team on operational standards, sales programs and store layouts to

maximize sales growth and EBITDA

Work with management team to achieve financial objectives by following budget guidelines; scheduling expenditures,

analyzing variances and initiating corrective action to achieve plans.

Maintain store environment to ensure excellence in customer service, product availability, and store cleanliness.

Ensure company policies, procedures and visions are upheld in the store.

Evaluate daily operations and make adjustments as necessary to ensure customer service and productivity standards are

met.

Manage and forecast labor needs for store associates to maximize productivity and minimize labor cost.

2009 2012 BARNES & NOBLE BOOKS

Department Manager

Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of

goals.

Assist SM with recruiting, interviewing, hiring, developing, evaluating, coaching, and counseling store employees.

Ensure the proper cash controls and loss prevention procedures are in place and followed.

Ensure that store appearance and merchandising is in compliance with ongoing marketing programs and planogram,

product is displayed timely and appropriately, and the store is clean and maintained per company standards.

Develop plans ensuring that the correct merchandise is in the right stores at specific times throughout the year.

Assists in the creation of a positive customer experience that includes a proactive interaction and immediate resolution

for customer issues as needed.

Responsible for setting, monitoring, and driving sales goals set by the strategic sales plan.

Responsible for managing shrink and ordering appropriate inventory levels.

2007 2009 PETSMART

Store Manager

Responsibilities include insuring pet safety throughout the store including grooming salon.

Supervision and development of store personnel with regards to management of the store's appearance and instock

position through oversight and implementation of merchandise receipt, inventory controls, backstock maintenance and

visual presentation standards.

Judith A. Pace

2352 Scotland Drive Akron, Ohio 44305 330-***-**** acynm7@r.postjobfree.com

Participate in making decisions on store inventory and the preparation and release of purchasing orders.

Management of associates, which includes: review job applications and interview job applicants; hire, train and develop

associates.

Ensure proper health care, appearance and maintenance of animals.

Ensure quick and courteous service to customers by helping associates determine the customer's needs and share

product knowledge with associates to enable them to suggest appropriate merchandise to meet customer needs.

Assist in the coordination and completion of all periodic physical inventory counts.

Supervise product delivery, unloading, stocking and checking quality of merchandise and animals.

Verify, review, and approve invoices.

Monitor and investigate inventory discrepancies.

Responsible for visual presentation of merchandise, including store layout and displays.

1992 2007 BLOCKBUSTER, INC.

District Training Store Manager

Responsible for several stores operations to ensure store profitability through but not limited to inventory control,

customer relations, loss prevention, payroll management, merchandising and daily operations for over 15 stores in the

area.

Tasked with training, developing and coaching Store Managers for the 25 stores in the Region by conducting proper

training programs and classes.

Responsible for evaluating trainees and developing performance plans for improvement and communicate plans with

Regional Director of Operations.

Model, manage and reinforce service expectations of both internal and external customers to maximize a positive

experience. Reinforce an environment that allows employees to do what is necessary to resolve customer issues quickly

and correctly.

Analyze district store's financial data and take action to grow revenues, control costs, and ensure appropriate inventory

management (maintain rental product and sellthrough merchandise inventories) to achieve sales and profit goals.

Recognized within the Company for Training and Developing People Award, Model Store Award, Executing Human

Resources Award, Outstanding Customer Service Award and District Manager of the Year.

1989 1992 CVS

Store Manager

Responsibilities included inventory management, merchandising, transferring, receiving and price management.

Ensured customer satisfaction and promoted employee development.

Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and

provide a superior customer and associate experience.

Attend to opening and closing the store and maintaining proper accountability for cash handling and company banking.

Manage store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to

ensure operating EBITDA and income was achieved.

Interviewed, hired, trained store employees and conducted performance appraisals.

Judith A. Pace

2352 Scotland Drive Akron, Ohio 44305 330-***-**** acynm7@r.postjobfree.com

Direct and assist associates in performing all job duties necessary to provide a clean, safe, and pleasing environment to

customers and associates by following company standards for safety regulations and overall store appearance both

inside and outside of the store to maximize customer and employee satisfaction.

Maintain merchandise standards according to company standards, corporate planograms, and ongoing merchandise

information.

Supervise the preparation and accountability of retail store physical inventory and for developing action plans to achieve

expected shrink results.

Responsible for managing stores vendor relationships and performance.

Responsible for price accuracy of goods in the store.

EDUCATION

Ellet High School

309 Woolf Avenue

Akron, Ohio 44312

Diploma/2 year Distributive Program

Stark State College / Paralegal Studies

6200 Frank Avenue NW

North Canton, Ohio 44720

Contact this candidate