Customer Service Sales

Professional Summary

Skills

Work History

Education

SHANTAY LIVINGSTON

***** ****** **** ***** *** 3D, Charlotte, NC 28262 (H) 980-***-**** **********.*******@*****.*** Childcare-oriented Assisted Director with 6 years director-level experience in a daycare facility serving over 30 children and their families. Highly effective at building passionate, hardworking teams for highest quality of care and programming.

Excellent Communication Skills

Basic Clerical Knowledge

Customer Service

Positive Reinforcement Methods

Effective Communications

Lifting Ability

Assistant Director 08/2009 to 06/2016

Crawlers To Walkers Daycare – Chicago, IL

Managed daycare with a staff of 7 employees and over 45 children ranging from infants to middle school.

Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports. Brought Crawlers to Walkers Daycare into full compliance with licensing and safety regulations including fire and disaster preparedness, IL Department of Public Health codes and USDA nutritional guidelines. Implemented curriculum Resolved staff and parent disputes through constructive problem-solving techniques by conducted trainings and mentoring staff, consistently to improve performance. Head Cashier/Price Adjuster 04/2007 to 12/2007

Walgreens – Chicago IL

Developed standard operating procedures.

Received and processed customer payments.

Put out new stock and rotated existing products.

Worked extra shifts during busy periods to maintain service. Assisted management with developing employee improvement plans. Oversaw team of 5 cashiers and service staff.

Resolved service issues in timely manner.

Priced merchandise, stocked shelves and took inventory of supplies. Sales Associate 05/2003 to 01/2004

New York &Company – Chicago

Prepared merchandise for sales floor.

Wrote, negotiated and finalized sales contracts.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company\'s mission and values. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Associate of Science: Business Management 2017

Moraine Valley Community College - Palos Hills, IL Business Management Top 5% of class Child development associate certificate Member of TRIO Coursework in Management

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