Manager Customer Service

RESUME

JAGADEESHWARA.G Email-id: **************@*****.***

No 3 Annar Apartments, Mobile no: +91-814******* / 975*******

10th Block, Mogappair East,

Chennai- 600037

To seek a challenging position in the organization which gives me wide opportunity to learn and grow, along with the growth of the organization. To prove myself meeting the challenges around me and worthy of shouldering the responsibilities assigned to me.

A Competent Professional with Experience in:

~Transportation and Distribution, ~Logistics, ~Inventory Management, ~Warehouse Management, ~Supply chain Management

Coordinate with Internal Business Partner and Sales for Purchase Order Changes.

Well versed in Transport Planing and Inventory Control.

Proven track record of refining Transport System to improve efficiency and increase Profit.

Excellent Interpersonal Skills with problem solving, logical thinking and analytical abilities.

MBA - IMPORT & EXPORT MANAGEMENT

From Madras University(DISTANCE EDUCATION), Chennai in 2016.

B.TECH - INFORMATION TECHNOLOGY

From Jaya Engineering College, Anna University, Chennai in 2012

DIPLOMA - INFORMATION TECHNOLOGY

From Veltech Polytechnic College, DOTE, Chennai in 2009

MS EXCEL, MS WORD, MS POWERPOINT, MS ACCESS

ORACLE – PL/SQL, MYSQL,TALLY

JAVA,J2EE

HTML, JAVA SCRIPT

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Preparing MIS reports as per SLA and assist in critical decision making process.

Assessing the customer feedback, Supplier evaluation, and provide critical feedback to associates on improvements.

DESIGNATION: DOCUMENTATION EXECUTIVE IN LOGISTICS

VPC FREIGHT FORWARDERS PVT.LTD [CHENNAI] [NOV 2015 TO TILL DATE]

Arrange transport to clear export containers on daily basis.

Approve BL draft to proceed further process.

Filling shipping bills and assesses those bills in customs.

Planning for container movement and schedule vessel to dispatch containers on time.

Managing export documentation and maintaining good track record.

Sourcing for best ocean freight rates from liners and providing good service to customers.

DESIGNATION: OFFICER[LOGISTICS]

BISLERI INTERNATIONAL PVT.LTD [CHENNAI] [JUN 2014 TO SEP 2015]

Daily Basis Stock Reporting to South Regional Manager.

Maintain MIS report.

Preparing Freight Report and Sharing to Regional Manager.

Taking Care of Warehouse & Following FIFO.

Verifying Transporters Bills and Processing Payments.

Responsible for FG storage Operations.

Authorized and responsible for daily operations.

Resolving and providing solution for inventory issues.

GRN Preparation & sharing daily Reports.

Taking Care of Dispatch & Monitoring labors attendance.

Preparing Staff Productivity Report and Sharing to Regional Manager.

Preparing Company Vehicle Mileage and Utilization Report & Sharing to Regional Manager.

Providing end to end supply chain planning for water products

Conducting daily stock audits by managing the inventory team.

DESIGNATION: TELECALLING EXECUTIVE[BANKING PROCESS]

CEDAR BUSINESS SOLUTIONS [CHENNAI] [AUG 2013 TO MAR 2014]

Provided Excellent Customer Service.

Reviewed account information and processes.

Provide essential banking and financial services by producing daily operations reports.

Handling Outbound Calls.

Handling Credit Card Collections Recovery Process.

Achieved 100% Target in Collections.

Credit Card Collections Officer for 1800+ days delinquencies

Gender : Male.

Marital Status : unmarried.

Date of Birth : 22/02/1990.

Father’s Name : Mr.G.Nagabhushanam

Passport : M10167367

Address : 1/59, ramarkoil street,

Alamelumangapuram,

Tiruttani (taluk),

Thiruvallur Dist,

Pin: 631213.

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Chennai Yours Truly,

(JAGADEESHWARA.G)

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