Manager Information Systems

CRAIG A. SMITH

**** ***** **** ****, *** S** • Atlanta, Georgia 30339

770-***-**** • *****.******@*******.*** • www.linkedin.com/in/casmith8

INFORMATION TECHNOLOGY MANAGER

Technically astute, analytical and solution-driven IT leader with a strong background developing successful IT strategies, driving business innovation, streamlining internal processes and significantly cutting IT expenses. Ability to consistently deliver challenging IT projects on time and on budget through insightful planning and implementation of optimum systems, infrastructure and staffing. Skilled at rapidly detecting technical issues and delivering best in class solutions. Possess polished interpersonal skills to communicate with clarity across all internal and external organizational levels and lead and train technical teams. Adept at building and fostering trusted client relationships, influencing stakeholder support, and negotiating favorably with vendors. A passionate student of ongoing technology advances and groundbreaking IT strategies.

Core Competencies:

Strategic Planning • IT Operations Management • Project Planning & Management

Network Design & Deployment • Policy & Procedure Development • Issue Resolution

Network Administration • Virtual Environments • Network & Information Security

Product Procurement • Backup/Recovery Plans • Policies & Standards • Research & Analysis

Router/Switch/Firewall Administration • Budgeting • Helpdesk Administration

Client, Stakeholder & Vendor Relations • Team Leadership & Training

PROFESSIONAL EXPERIENCE

NANCY J WHALEY, STANDING CHAPTER 13 TRUSTEE, Atlanta, Georgia • 2013-Present

Examines a proposed bankruptcy repayment plan and makes sure it complies with all legal requirements. Pursuant to court order the Trustee operation administers the approved plan, receives payments made and distributes those funds to creditors in the manner required by law.

IT Manager

Manage implementation of complex technology upgrades and operational improvements. Manage application database and hardware systems that track Chapter 12 and 13 bankruptcy cases. Ensure optimum performance of all office technologies, infrastructure and information systems. Develop strategic plans and administer budgets. Oversee complex IT projects, manage asset tracking, perform vendor and VAR management, and oversee support desk. Monitor, manage and maintain servers, desktops, printers, peripherals, security systems, copiers, VoIP, and voice mail phone system. Provide proactive maintenance of a Microsoft Exchange Server and a proprietary CRM system. Evaluate and update all IT-related procedures, create and maintain user accounts, and administer licensing and service contracts. Create and run reports using Crystal Reports and MS SQL query statements. Perform continual monitoring of office equipment, computers, infrastructure and security.

Delivered substantial improvements to performance, security, remote access and connectivity through design and implementation of network infrastructure enhancements and configuration.

Initiated and developed a helpdesk support system to monitor, prioritize and schedule requests.

Directed the deployment of a new tracking system that provides performance metrics used to identify additional training and resources requirements.

Investigated, designed, and installed an enterprise backup solution for disaster recovery also enabling users to recover deleted items without restoring from the disaster recovery backups.

Doubled WAN bandwidth and elevated LAN and WLAN performance to 100% or more by reconfiguring WAN, LAN, and WLAN.

Developed automated script to retrieve data from an external server that resulted in greater accuracy, a boost in efficiency from 35% to 87%, and savings from $2500 to $250 per quarter.

Enhanced efficiency and accuracy of asset tracking deploying hand scanner / database system.

CRAIG A. SMITH • Page 2 • 770-***-**** • *****.******@*******.***

NORDSON CORPORATION, Duluth, Georgia • 1987-2012

Engineers, manufactures and markets products mainly used for dispensing adhesives, coatings, sealants, biomaterials and other materials with 4500 employees worldwide and sales of $1.5B.

Network Analyst

Performed role of go-to support expert and supervised a team of 5 network and equipment support specialists. Leveraged a wealth of technical knowledge to effectively support and improve systems and processes. Provided proactive support to 200 users configured for operation through client servers. Created network architecture for a number of new building infrastructures and server and desktop environments. Configured, maintained, analyzed, and troubleshot Nortel and Juniper Networks, systems, and equipment for 600 employees that included WAN/LAN/WLAN infrastructure, servers, desktop computers, notebooks, thin clients, printers, and various peripherals.

Increased work productivity by 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells.

Reduced support requests by 75% and equipment costs by 50%.

Delivered 1000% improvement in LAN performance by replacing existing network that required changes to software and LAN cabling for 20 existing switches.

Cut deployment time by 60% for personal computers of the standard company offering, developing and using a standardizing image and systems.

Implemented customizations to meet specific requirements and replaced and/or refreshed 40 PCs each quarter within defined maintenance schedule.

Planned, designed, installed, configured and tested WLAN wireless networks from Cisco, Nortel, and Meraki in multiple facilities.

Replaced 125 field and service laptops on schedule over 6 weeks despite parts unavailability by developing a standard image and custom configurations on each system.

Trained and mentored 15 new department staff members and contractors.

Career Note: Achieved numerous promotions at Nordson. Previous posts included Network Administrator, System Administrator, Mechanical Designer, Engineering Checker and Mechanical Drafter.

EDUCATION

Master of Science in Leadership (Projected completion December 2017)

Walden University, Minneapolis, Minnesota

Master of Science in Information Systems Management / Project Management, 2015

Walden University, Minneapolis, Minnesota

Bachelor of Science in Computer Information Systems Management, 2013

Walden University, Minneapolis, Minnesota

TECHNICAL SKILLS

Software: Microsoft: Word, Excel, Access, Outlook, PowerPoint, Visio, Publisher and Project / Apple: Pages, Numbers, Keynote / Autodesk, AutoCAD, SolidWorks, SAP r3

Operating Systems: Microsoft: SQL Server, Exchange, SCCM, DOS 6.22, Windows 3.1 through Windows 10, Windows NT 3.5 Server, Windows Server 2012 / Apple: OSX 10.2 to 10.11, IOS / Android

Infrastructure: Nortel (PBX) (Switches), Mitel (VoIP), Shortel (VoIP), Cisco (Routers) (Switches), Meraki (WLAN), Apple AirPort (WLAN), Palo Alto (Firewall), Sonicwall (Firewall), Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN, Dell PowerVault storage system, Adtran Routers, Cisco Routers, Cisco Catalyst Switches, HP Procurve Switches, ICC Cross Connects Panels, Cat3-6A (Cabling for Phone and Data)

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