Manager Information Technology

Director/Manager – IT Operations

CAREER SUMMARY IT & Operations executive with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions to operations, cost management and risk reduction issues. Highly successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions in support of mission critical systems across the enterprise. Innovative product executive with proven ability to create highly profitable programs through marketing, training, and partner relationships. Experienced manager specializing in corporate development and strategic planning through business analysis.

CORE CONTRIBUTIONS

Manage and increase effectiveness and efficiency of corporate systems and processes to support the organization’s mission.

Direct interaction with corporate executives for accounting and managing budget and financial preparedness per guidelines and requirements

Significant roles in strategic planning toward operational excellence: Developed long range and intermediate financial and strategic plans, Implemented organizational strategies and policies.

Focal point for managing customer expectations and fulfilling contractual obligations

EXPERTISE

Leading Staff Management and Ensuring Employee Development Producing High Impact Operations

Structuring Organizational Efficiencies to Reduce Operational Costs and Creating Cross Functional Team Structures to Providing for Consistent Position Objectives Across Departments

Establishing Change and Project Management Teams to Gain Full Buy-In

Creating Leadership Development Programs and Orientation Dramatically Improving Retention and Job Qualities

Utilizing Progressive Business and IT Strategy to Market Customer Awareness

Monitoring Inventory Management to Reduce Loss

Managing onsite and vendor hardware repair processes

Process and Procedure Design, Evaluation and Reporting

COMPETENCIES

Written Communications

Budgeting and Accounts Payable

Business Intelligence

Information Technology

Resource Management

Efficient Team work

Software Implementation

Media Management

Leadership Development

Vendor Management

Collaboration

Purchasing

ITIL Standards

Process Scheduling

Staffing Resources

Project Management

PROFESSIONAL EXPERIENCE

Systems Engineer SDMC Bradenton, FL 2013-Present

Utilize proficient knowledge and analytical skills in timely problem solving

Maintain systems efficiency of Windows, Apple and Linux operating systems

Ensure LAN/WAN/VPN are functional at all times

Update documentation for new processes and procedures

Provide training as needed for Adobe, Microsoft Office, and other peripheral programs

Director of Operations AENN/RIRi, Inc St Petersburg, FL 2013-2015

Aligned daily processes streamlining activities from sales to accounting

Created progressive marketing campaigns increasing new sales by 35%

Instituted customer retention programs increasing return sales by 25%.

Improved facility operations and maintenance programs.

Reduced static expenditures by 15% by consolidating various vendor programs.

Established a business policy development plan incorporating orientation activities improving employee morale and retention as well as quality results

IT Manager Verizon Information Services Richmond, VA 1988-2013

Managed an IT production team in geographically remote environment

Standardized processes and procedures utilizing creative and unique methods thus reducing user related issues and increasing effectiveness.

Lead on various Quality Assurance Programs providing for positive operational changes and employee retention and effectiveness

Achieved highest level of trouble resolutions with fewest repeat scenarios

Captain US Army, 4th ID Ft Carson, Co 1983-1988

Special Operations Platoon Leader/ MOIC-ADAPCP –

Led a unique team of combat personnel in operations in the US and Europe.

Maintained a ‘highest level’ of training in garrison, field and international arenas.

Provided for security of personnel, inventory and intellectual information

Realigned the in-take process of personnel by 50 percent

EDUCATION & PERSONAL

Radford University Radford, VA 1979-1983

BS Political Science specializing in Public Administration and Sociology

Professional Courses in Personnel Management, Business Strategy, Core Leadership Building, Finance and Budget Management

Available for travel as required

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