Customer Service Sales

AYODELE YUSUFF AMUSAN

PERSONAL PROFILE: I am an energetic, ambitious person who has developed a professional maturity and a positive approach to any task that I undertake, or situation that I am presented with. I possess' 8 years’ of experience in customer service. I am dedicated to working with management, customers, and colleagues to achieve maintaining excellence.

Email Address **************@*****.***

Phone Number

Date of Birth: 6th January, 1986

Language: English, Fluent

Nationality: Nigerian

Current Location: Dubai, United Arab Emirates

Salary Expectation: Negotiable

OBJECTIVES

•I want to excel in this field with hard work, perseverance and dedication

•I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful

•I am seeking a company where I can use my experience and education to help the company meet and surpass its goals

KEY SKILLS

• Ability to Prioritize

• Adaptability and ability to work under pressure

• Critical Thinker

• Positivity

• Ability to Influence

• Problem analysis and problem solving

• Effective Communicator

EDUCATION AND CERTIFICATES

1993-1998 Solomon Grace Schools Lagos, Nigeria

First School leaving Certificate

1998-2004 Vetland Grammar School- IfakoIjaiye, Lagos-Nigeria

Senior School Certificate Examination

2005-2006 M.S.I. Computer College, Ikeja- Lagos

Diploma in Data Processing

2006- 2008 Moshood Abiola Polytechnic, Ojere Abeokuta- Nigeria

National Diploma in Hotel

WORK EXPERIENCE

JULY 2016-JANUARY 2017 Memories

Retail Sales Supervisor Dubai

Enthusiastically greeted a variety of diverse customers daily. Built a professional rapport with the guests at my first interaction in a effort to help them achieve a unforgettable and a memorable experience. Took quality photos. Performed troubleshooting. Assisted staff and managers upon request. Ensured all photo images taken in the store were professionally edited, printed and assembled into memorable storybooks and ready for client review and potential purchase after departing the landmark Dubai Aquarium. Ensured all storybooks meet a high quality standard despite minimal time for production. Answered customer questions about the Dubai Aquarium and provided exceptional customer service.

AUGUST 2014 – FEBRUARY 2016 THE ADDRESS DOWNTOWN

Guest Service Agent Dubai

Processed all guest check-ins, check-outs, room assignments, and room change late check-out requests. Secured payment; activated and reissued room keys. Ensured verified and adjusted billing for guests. Checked availability of room for guests who were waiting for early check in. Checked guests out using the computer system. Discussed with housing keeping guest complaints and requests. Operated telephone switchboard station. Ran and checked daily reports, contingency lists, and credit card authorization reports. Supplied guests with directions and information. Answered telephones and confirmed and made reservations. Answered questions, and addressed concerns. Arranged transportation for guests and visitors of the hotel. Counted and secured cash register. Processed all payment types and provided currency exchange change for customers. Notified security of any reports of theft or noice complaints.

DECEMBER 2013 - JULY 2014 DAR-AL-MASYAF, MADINAT JUMEIRAH

Butler Service Dubai

Provided intimate customer service to diverse clientele and identified and anticipate VIP guests needs. Ensured personable guest service. Proved food and beverage services upon request. Assisted with making calls any planning daily itineraries for VIP guest during their stay. Maintained working knowledge of all in suite services, technology, amenities, functions & systems in the customer VIP suites. Ensured guests were met and greeted upon arrival. Respected guest privacy. Provided prompt laundry service and shoe shine service upon request. Demonstrated discretion and humanity when entering into the private rooms.

MARCH 2011 – NOVEMBER 2012: MINA AL SALAM, JUMEIRAH

Retail Sales Representative Dubai

Provided excellent customer by greeting customers as they enter the store and asking them did they need assistance. Competently answered customer questions regarding new and preexisting merchandise and upcoming sales. Effectively operated cash registers and tried to persuade customers to purchase additional items to go with their selected purchase in a effort to reach and succeed store target goals. Directed customers to the location of products and merchandise that within the store. Organized and maintained displays and sales racks to ensure neat appearance throughout the sales floor. Established and maintained a professional rapport with new and returning customers.

CERTIFICATION

Butler Services Training Madinat Jumeirah

Outstanding and Exceptional Commitment Award

Opera Training

References Available Upon Request

Contact this candidate