Customer Service Management

Resume

Laura Jane Hyte-Richins BSN RN

Cell 801-***-**** 2516 W. Candy Crest Circle Taylorsville, Utah 84129 ***************@*****.***

CAREER SUMMARY -Over 25 years of Leadership and Management experience. Recognized for my ability to influence and delegate a motivated team with low turnovers. Developed and integrated effective policies and procedures that increased productivity. Oversaw, prioritized, and audited balanced budgets. Experience in problem resolution and mediation that united people.

STRENGTH AND SKILLS

Highly Effective Leader Inspiring/uniting/supportive Managed/Owned Businesses

Administrative/Organizational skills Increased /sales/marketing/reputations Calm in crisis and team player

Listener/public speaker/communication Allocated/balanced/audited budgets Implemented policy/procedures

EDUCATION

University of Utah College of Nursing Bachelor of Science in Nursing Summa Cum Laude- Specializing in L&D and Nursery 1999

Salt Lake Community College Honors Associate of Science 1993

AAMA Accredited Medical Assistant Vocational Education 1986

Cottonwood High School General Studies 1986

Nursing Assistant Vocational Education Certified 1985

EMPLOYMENT HISTORY

Branches Cares- March 2013- Present Chief Nursing Officer

I had full responsibility in administrative, supervisory, and operational duties. Actively marketing and Bidding for Client to utilize our services fiscal responsibilities and assisted with our monthly audits. Plus, hiring and training of staff working with Special Needs Clients with Behavior needs, budget planning, education, ADLS, Respite care, Home Health, medical and medication monitoring, and other professional services that doubled our profitability. Had all financial responsibilities of organization including being responsible with all Business Development.

IHC Intermountain Medical Center – Trauma Level I Hospital in Shock Trauma ICU Oct 2011 –March 2013

Duties: Skills in pressure and other titrated meds, use of NICOM, Vigileo, Swans-Ganz, Therapeutic Hypothermia, and other equipment for management of cardiac pts. Also use of EVDs, BOLTS, LICOX, CRRT, Vents and other apparatuses in caring for critically ill and injured patients.

IHC LDS HOSPITAL- Intermountain Health Care Aug 2010 to Oct 2011 Clinical Coordinator RN

DUTIES:

Full management of unit when director off unit, Implementing accountability and team work, Charge RN Duties, crisis management and on the spot decision making, delegating duties and rendered routine and protocol nursing duties

JORDAN VALLEY MEDICAL CENTER Oct 2005- Nov 2010

DUTIES: NBICU, Labor and Delivery, Well baby nursery, and Women’s Health

ARCTIC WINDS CONSULTING AND ABODE MORTGAGE April 1991- 2005 Business Owner President 801-***-****

DUTIES: Sales and Marketing Consultant for companies that wanted telemarketing and other marketing ideas. Organized and managed a team of telemarketers and loan officers. In addition, educated Loan officers, Real Estate Agents, and the general public on home loans and getting them approved and closed. Became a Self Employed and Special Needs Loan Specialist. Plus, originated construction, conventional, non-conventional, and 2nd mortgages.

PROFESSIONAL REGISTRY OF NURSES Nov 1999- 2005 RN

DUTIES: NBICU, well baby nursery, and medical surgical ICU and Cardiac ICU nursing LTC, Behavior Health on a per diem basis.

HERITAGE BENNION CARE CENTER. July 1999- Nov 1999 LPN and RN Charge Nurse.

DUTIES:SNF Management of staff by delegating duties, crisis management, and assessment, decision making. Rendered routine and protocol nursing duties.

HEALTHQUEST SERVICES July 1998- July 2005 Business Owner Office Manager/ Partner

DUTIES: Having been part owner of this business, I participated in all operational, fiscal, and administrative responsibilities of this company. In addition, I had the responsibility of management, educating, and training of all staff. Implemented policies and procedures to run the organization more effectively and increased profitability threefold by increasing the number of patients and other clientele and selling other consumer products and services offered.

DIGITAL SCIENCES INCORPORATED Aug. 1990- Jun 1998 Nurse Consultant Manager and Customer Service Supervisor

Robert Hyte 801-***-****

DUTIES: Supervised and assisted Physicians and Nursing Homes, SNF in increasing profitability, to be more effective in providing services, quality of care. Experienced in management of SNF and Staff with additional responsibility of supporting and training of other Physicians, DONs, RNs, LPNs, and other end-users of a medical based program (EMR) from other facilities like; nursing homes and Physician offices. Provided problem resolution, and input of medical records, insurance claims, statements, accounts payable and receivable, and payroll that was innovative of its time. Assisted in basic programming and data input for care plans, physician orders ( M.A.R.) and MDS programs.

ACCOMPLISHMENTS

Graduated Summa Cum Laude (highest honor) University of Utah G.P.A.>3.8

Graduated on the Presidents List at Salt Lake Community College G.P.A >3.8

Honored with being on the National Junior Honor Society in High School.

Enjoy Swimming and Long distant running.

Ran for Mayor of Taylorsville city 2012

On the Granite School District Community Counsel for Taylorsville City

Also sit on the Local Community Counsel for Taylorsville City

Contact this candidate