Business System Analyst
Resume:
Anju Mehta
acyngc@r.postjobfree.com
PROFESSIONAL SUMMARY:
9+ years of experience as a Business Analyst working in the Software Development Industry- specializing in requirement management, documentation and project coordination.
In-depth experience in project management, Data warehousing, financial management, business administration, information technology applications, software configuration management (SCM), customer service and strategic planning working with Financial, Private Banking and Mortgage industries
Strong Knowledge of Software Development Life Cycle (SDLC) and SDLC Methodologies like Waterfall Methodology, Spiral Methodology and Rapid Application Development (RAD), Agile Software Development, Rational Unified Process (RUP), Data Analysis and Statistical Analysis
Expertise experience working on the CCAR, Dodd Frank and other financial regulations and experience in customizing financial services applications.
Worked extensively on the various types of Business Requirements Elicitation, Process Modeling, `Gap analysis, Risk analysis, SWOT analysis and development of Functional Specifications
Industry experience in Financial Services, Capital Markets, Investments, Credit card, Payment, Insurance, Merchant Banking,
Experience in Business Process Re-engineering (BPR), Business process optimization and process mapping.
Experience in writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP)
Extensive experience in Financial Service industry related - Credit Risk, Market Risk, Basel II/III, CCAR and knowledge of standard SDLC methodologies, including RUP, MSF, Prototype and Spiral.
Expertise in interaction with the business users to gather requirements based on the CCAR Regulation for Financial Statements, Interest Rate, Credit Ratings and Investment Securities.
Expertise in Object-Oriented Design using UML to implement Use Case Model, Analysis Model, Design Model, Implementation Model, Use case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), and Class Diagrams using Rational Rose and MS Visio
Good experience with ERP implementations.
Experienced in System Testing, User Acceptance Testing (UAT), Unit, Integration, Functional and Load testing
Performing data analysis by identifying the different data sources, creating logical data models and establishing relationship between entities using Crystal Reports, MS SSRS
Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
Experience in the documentation of specifications, creating step-by step technical and user manuals with illustrations, designing and implementing new processes and technology
Extensive experience with Unified Change Management tool using Rational ClearQuest, Configuration Management tool using Rational ClearCase and requirements management solutions using Caliber RM
BA EXPERTISE:
Phase
BA Tasks
Requirements
SOW,RG, RA, RP, RD, URD, BRD, JAD Sessions, SRS, Functional Specifications, CB Analysis, GAP Analysis(as-is, to-be)
Design
Low Level Design, High Level Design
Testing
Verification, Validation, Functional Testing, Regression Testing, UAT
Support
CRs, Delivery
Project – Wide
Communication, Risk Identification, Risk Prioritization, Impact Analysis, Risk Contingency, Risk Mitigation, Standards, Versioning and Repositories.
Tools
JIRA 5.2, MS Visio, Netsuite, Balsamic, Confluence
Technical Skills
SQL Server, XML, Java, JavaScript, HTML,SOAP
Languages
Java, JavaScript, HTML, SQL
PROFESSIONAL EXPERIENCE:
Western Union, Montvale NJ Apr 2016 – Dec 2016
Business System Analyst (Anti Money laundering)
Project Description: iWatch application is the last stage of money transfer compliance system before payment processing. The application was majorly focusing on GDD, GFO, KYC, PEP, Mtigate, AUI projects.
Roles & Responsibilities:
Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis, interaction with business and project stakeholders
Analyzed business workflows and suggest improvements
Provided leadership to IT, development teams and business teams throughout the development life cycle
Work closely with the stakeholders to meet goals
Define system requirements (BRD - Business Requirements Document) for complex, multi-departmental and multi-functions projects across geography
Review with user’s functional specifications (FRD - Functional Requirements Document), providing feedback
Manage communication between key project stakeholders (Operations, Technology, Compliance, Business)
Interfaced with SMEs to prepare BPR documents for ongoing GDD projects.
Conducted user interviews and JAD sessions to get an understanding of client business process
Performed GAP analysis ensuring business compliance and Risk
Develop business architecture using requirements such as scope, processes, risks
Creation of business-process model diagrams, flows & requirements using MS Visio
Developed Gap Analysis specification based on “as-is” and “to-be” models and mapping of business processes
Developed the test scenarios, test conditions and test plans based on business requirements, technical specifications and/or product knowledge in Quality Center
Played a key role in the planning User Acceptance Testing and implementation of system enhancements and conversions.
Created product documentation, including online help, printed user manual, and training materials.
Extensive business domain knowledge on for anti-money laundering
Assisted in new client onboarding including data entry into several onboarding systems and AML screening
Supervised all compliance related tasks including onboarding and AML/KYC related elements including PEP screening; filed Internal Suspicion Activity Report for Money Laundering
Working knowledge of AML/BSA risk assessment and mitigation processes
Daily coordination with team onshore-offshore delivery model
Performed testing for data analysis using SQL complex queries using MY SQL
Environment: HTML, XML, Visio studio, VB.net, JIRA, HP ALM QC, Western Union systems
IBM, Piscataway NJ Oct 2012 – Feb 2016
Sr. Business Analyst
Project Description: This project was on Salesforce CRM to fulfill their business needs in call center, Sales and Marketing. Sales force CRM call center was deployed for customer and operational support users in the field. Sales force CRM made it easy to develop unique customer case its own set of rules for escalations, notifications and approvals.
Roles & Responsibilities:
Interact with the project team to define system objectives and scope, and identify constraints and the measures of success for the CRM system to be developed
Conducted user interviews and JAD sessions to get an understanding of client business process
Gathered primary input/output requirements and modeled the processes using Rational Rose
Gathered data requirements for the CRM system by interacting with the users and data administrators
Gathered functional requirements from users and management (SMEs)
Responsible for creating the Business Requirements Specification Document (BRD) and the functional Specifications Document (FSD)
Designed existing System Business Process Model (Activity diagrams, Sequence diagrams and Collaboration diagrams)
Involved in designing detailed Use case, Business Requirement Documents and Functional Specification documents as well as Interfaced with business users to prepare, update Business Process Requirements (BPR)
Ensured application forms and reports (UI) followed client’s development standards and guidelines in terms of usage, naming conventions etc.
Created the End-User Documentation
Conducted workshops for internal users (processors, underwriters etc.) to provide training
Contributed to development of Online Help System for officers
Assured that all artifacts are in compliance with corporate SDLC policies and guidelines
Provided hands-on project schedule management using MS Project during the various stages of the project
Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document
Deflected the impact of multiple report requests from the Business Intelligence users
Managed all the requirements in Requisite Pro, making requirements available to all team members
Developed reports, charts and graphs to analyze critical data
Designed the test plan and worked with the QA team to implement and monitor the entire QA process
Responsible for processing change requests from the client by filling Change Request Forms (CRF).
Environment: Rational Rose, Salesforce, Rational Requisite Pro, MS Visio, MS Project, HTML, Windows, Business Intelligence
Bank of New York, New York City, NY June 2010 – Aug 2012
Business Analyst
Project Description: Discover Financial Services is one of the leading companies of a wide range of credit card services. The project was to re-engineer company’s credit appraisal system. It involved the design and development for performance analysis of credit card business. The project also involved enhancement of the application for accommodation of changing business and regulatory requirements. As part of the project an application was developed to approve electronic applications to end-customers and to provide support for various types of credit applications that were being submitted for processing
Roles & Responsibilities:
Gathered Business Requirements. Interacted with the P&L’s, Designers and Developers, Project Manager to get a better understanding of the Business Processes
Liaison with the business community to define business requirements and analyzed possible technical solutions.
Performed review, preparations, CCAR validation and CCAR Quality Assurance and took key initiatives to identify data gaps and potential areas of improvement in report preparation process for Basel compliance.
Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Requisite Pro and Microsoft Visio.
Extraction, Transformation and Loading. Metadata architecture was also provided, for Query enhancement and clarification of data relationships
Involved in the CCAR data analysis and reporting and designed packages with various complex transformations such as derived column, conditional split, lookup, aggregation, execute SQL task.
Involved in completing the Data Dictionary, Data Lineage and Data Flow diagrams for Meta data.
Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams.
Mapped business functions underlying data and data models, performed data reconciliations, gap analysis at function and data level for CCAR reporting
Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
Worked as a lead modeler for the forecasts the Risk capital under difference stress test scenario. The model's output is included as part of the CCAR submission.
Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and acted as primary trainer in education of the business unit as it relates to business applications.
Led internal discussions on complex financial matters including but not limited to review and assurance of proper key drivers, assumptions and adjustments applicable to individual models, aggregation and reporting for CCAR purposes as well as US GAAP reporting purposes.
Analyzed all data warehousing components (e.g. tool integration strategy; source system dataETL strategy; data staging; and data quality strategy)
Assisted QA Team in writing test cases, Data mapping, Data Cleansing, conversion spreadsheets, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.
Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
Designed and developed the architecture of business intelligence components including data models, ETL, and enterprise reporting.
Conducted UAT.
Prioritized new features and functionality based on business needs.
Identified and documented best practices for the product offering.
Extensively worked on MS Access, MS Excel, MS Word, PowerPoint, SQL, MS Project
Environment: RUP, Java, MS Access, MS Project, MS Visio, MS Word, MS Excel, Requisite Pro, Clear Quest, Crystal Reports,
HSBC, NY City, NY Aug 2008 - April 2010
Business Analyst
Project Description: Worked on multiple user interface, reporting and technical enhancements of an internal HSBC information security application.
Roles & Responsibilities:
Closely worked with development team to make sure whether the software application fits within the architecture and has the required behaviors.
Performed GAP analysis to identify the holes in the requirements
Accountable for managing the requirement traceability from Scope, track dependencies and changes which helped in controlling numerous artifacts produced by the teams who are working on same project by keeping track of – simultaneous update, change notification, multiple versions (using Version Control)
Translated the business needs into system requirements, communicating with the business on a non-technical level,
Responsible for syncing requirements from ReqPro to Quality Center using sync tool
Articulated UML through Use Cases, use case document by specifying actors, normal flow, sub flow, alternative flows
Collected and documented policies, calculation methods, business processes as well as business rules
Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing
Worked closely with test team for user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
Developed the test scenarios, and test plans based on business requirements, technical specifications and/or product knowledge in Quality Center
Created reports using Crystal Reports to perform data analysis
Assisted in development of training materials for new technology and process improvements.
Environment: IBM Rational RequisitePro, Rose, Clear Quest, Clear Case, MS Visio, Microsoft Project, Oracle, Quality Center, Windows NT, Java, Lotus Notes, Crystal Reports.
HDFC Bank, Mumbai, India Oct 2007 - Jun 2008
Consultant
Project Description: The Business need for this project was to develop an automated web based system for the process of recording and maintenance of reports from the credit card companies. The system generates Credit reports of individuals based on the data provided by the various agencies. The system also maintains a record of any information obtained to an individual’s report and updates the database.
Roles & Responsibilities:
Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications.
Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, -collaboration, state chart, Activity), using MS Visio.
Responsible for working with the manager and other users and creating Work flow diagrams as per the data analysis.
Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
Work with the Technical Analyst and development team to ensure that they understand the specifications.
Extensively involved in coming up with test specifications, test cases and test manuals for the application.
Performed unit testing, functional testing, integration testing, stress testing and code inspection review to make sure the deliverables are match with business requirement.
Environment: Windows 98,MS Project, MS Visio, Visual Basic, Crystal Report, Win Runner, HTML, MS Office, SQL.
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