Customer Service Representative

MARTY CUTHBERTSON

**** ****** *****, *********, ** 28213

704-***-**** 704-***-**** (c) *********@*****.***

Summary of Experience

A versatile Law Enforcement professional with over 30 years experience in North Carolina. Retired Officer September 1, 2014.

PROFESSIONAL LICENSURE & EDUCATION

Law Enforcement Police Officer - North Carolina, Certification

Bachelor of Science in Criminal Justice and Sociology, Gardner-Webb University, NC

North Carolina Barber License – Styletrends Barbers’ College, Rock Hill, SC

PROFESSIONAL WORK EXPERIENCE

Charlotte Mecklenburg Police Department, Charlotte, NC 1987 to 2014

Crime Stoppers Coordinator and was lead for the team that concentrated on partnerships with the community in solving crime in Charlotte.

Going door to door in the community to generate leads in the neighborhood.

Giving lectures to schools and communities.

Educating and interacting with the public regarding safety and crime prevention.

Assist in managing program budgets and projects.

Weekly television appearances to highlight crimes in the community with WBTV News

Active member of the Charlotte Mecklenburg and North Carolina State Crime Stoppers Board

Police Burglary Detective Actively investigated cases in the Providence Division

Educated the community on safety and crime prevention.

School Resource Officer Established rapport with students to facilitate a healthy relationship and mentorship. Implemented training programs designed to ensure the continued development of school staff and students

North Carolina Correctional Officers Charlotte, NC 1985-1987

Served with NC State Department of Correction supervising and counseling inmates that had been incarcerated for various Crimes.

Worked with Prison Officials in developing work release programs and guidelines for inmates

Continued follow up when inmates were released from prison and monitored their progression.

Greyhound Bus Lines Incorporated Charlotte, NC 1984-1985

Worked as Customer Service Representative providing Ticket and Travel information to clients all over the United States.

Had to have knowledge about US map routes and various other duties, etc.

ADDITIONAL SKILL AND KNOWLEDGE

The ability to work well with others and accomplish goals

Worked well with Charlotte area Media

Excellent customer service skills

Effective research and writing skills

Ability to interact with people of all levels

HONORS/AWARDS

1992 Recognized for Outstanding Devoted Service award from Charlotte Mecklenburg Schools

1994 Outstanding Community Service Award for service to Police Department and Community

Community Relation Award Winner in 1999,2004 and2014 for Outstanding service to the community

Community Service Award in 2013 for Outstanding work with the Crime Stoppers Program

Recognition /award for participation at the 2012 Domestic Violence Conference

Recognition for continuing service and support of ITT Technical Institute Criminal Justice Program

Chiefs awards for excellence in Policing 2012& 2014

North Carolina State Crime Stoppers Coordinator of the Year 2012

Award for outstanding Service to the Eastway Patrol Division in 2005

Service Awards in 2014 to Police Department and Crime Stoppers Program

PROFESSIONAL DEVELOPMENT (most recent)

Educated Police staff on how to utilize Crime Stoppers as a means to fight crime in the community

Part of team that created the Charlotte Firearm by Felon Campaign

Assisted Crime Stoppers Board Members with Fundraiser that raised over $50,000

PROFESSIONAL AFFILIATIONS

Charlotte Mecklenburg Crime Stopper Board Member 2009- present

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