Customer Service Project

Joyce L. Owen **** S Powderhorn Ct, Sandy, UT ****3 - 801-***-****

OBJECTIVE

Office Professional seeking a challenging and rewarding administrative position which utilizes problem solving, organizational, interpersonal and leadership skills.

SUMMARY OF SKILLS & QUALIFICATIONS

20+ years of administrative office experience

10+ years of general bookkeeping experience

Exceptional organizational skills

Analytical with sharp problem solving and process improvement skills

Proficient in Microsoft Office-Windows 7, Word Processing, Excel, and Outlook

Experienced in document control and documentum

Strong interpersonal, communication and motivational skills

Ability to perform responsibilities efficiently with attention to detail

Excellent spelling, grammar and proofreading skills

EMPLOYMENT EXPERIENCE

FLSMIDTH SALT LAKE CITY, INC. September 2007 to Present (Previously CEntry – Sandy, UT) Project Administrative Assistant / Plant Systems Group

Provide Administrative support for the PSG project managers

Carry out administrative process and procedures

Suggest and make improvements to administrative processes where possible

Prepare professional and accurate project related documents

Establish and maintain project files to ensure document control through the project process

Assemble, compile and type proposal/project related documents and correspondence

Maintain accurate project files in accordance with established procedures system

Coordinate Administrative planning with the appropriate managers and project team in order to meet scheduled completion dates

Work with Procurement and project team in the distribution of vendor data. Once final vendor data is submitted, compile the deliverable vendor data books to the client

Assist with reproduction of documents, including drawings and specifications. Assist with assembling and issuing data for progress reports.

Take, transcribe and distribute meeting notes

Participate actively in team environment and contribute to successful completion of team goals

Accept accountability for both individual and team performance

Schedule meetings, conference rooms through Outlook

Interact with and give administrative support to clients, vendors and visitors. Coordinate catering for meetings and presentations

TETON INDUSTRIAL CONSTRUCTION December 2005 to June 2007 Lakeside Power Project – Lindon, UT Human Resources Representative/Office Administrator

Human Resources responsibilities included; telephone craft recruiting, processing craft hires and terminations, processing benefit enrollments, facilitated new hire orientation, administered Site Badges for direst hires and subcontractors and assisted employees with a wide variety of employment related issues.

Office Administrator responsibilities mirrored those listed below for Shaw Constructors, Inc.

SHAW CONSTRUCTORS, INC February 2005 to December 2005 Current Creek Power Project – Mona, UT Office Administrator

Coordinated administrative support for office of 45 field engineers and construction superintendents

First point of contact for all site visitors, vendors, subcontractors, etc. and directed all incoming calls to appropriate project departments

Administrative Support for site manager and corporate executives visiting the project including; preparing daily project status reports, weekly staff meeting minutes, expense reports, internal and client reports, miscellaneous correspondence and file management

Managed general office communications and administrative responsibilities including; updated phone lists of office, subcontract and corporate project contacts, maintained general office files. Ordered office supplies; coordinated catering for meetings and special functions

Provided administrative and document control support to field engineers; organized, scanned, and imported all daily reports, meeting minutes, engineering drawings, site photos and safety files into Documentum

Organized and motivated site personnel to participate in local community service activities such as The Easter Egg Hunt, Relay for Life and Community Litter Cleanup; organized special project events such as the Team Building Conference, Milestone Celebrations, and Safety Functions.

BARTON PLUMBING AND HEATING, INC. August 1994 to February 2005 Nephi, Utah Secretary / Bookkeeper

Receptionist on front desk, provided customer service, answered phones, scheduled appointments, sales, cashier.

Bookkeeping responsibilities included customer billing and collection, accounts receivable and payable journals, payroll, ordered and priced job materials, prepared bids and correspondence, and general administrative duties

STATE FARM INSURANCE August 1977 to February 1986 Claims Office – Provo, Utah Secretary

Receptionist on front desk, provided customer service, answered all incoming calls, completed automobile claim reports by phone, scheduled appointments for vehicle claim estimates, took

dictation, transcribed statements, prepared claim checks and correspondence, and general administrative duties

EDUCATION

American Fork High School May 1976

High School Diploma

American Fork, Utah

Utah Valley State College (UVU) May 1977

Completed One Year

Orem, Utah

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