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Customer Service Supply Chain

Location:
Scottsdale, AZ
Posted:
February 03, 2017

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Resume:

Senior Supply Chain Management – Strategic Organizational Leadership

An accomplished strategic and dynamic senior supply chain leader with key credentials and strengths in multi-million dollar operations planning, organizational design, budget management, and process improvement across diverse cultural settings. Successful career directing cross-functional teams and business operations that support short and long-term business objectives and organizational goals. A motivated leader with a solid record of cost savings and avoidance who achieved bottom-line results through complex problem-solving, process optimization and savvy contract negotiations.

• Multi-site Operations Management

• Program Development & Management

• Process Analysis & Improvement

• Supply Chain Logistics

• Distribution Management

• Purchasing & Inventory Management

• Team Building

• Negotiations & Cost Control

• Customer Service & Communication

CAREER ACCOMPLISHMENTS

Strategically managed $35M+ in annual purchasing and inventory logistics.

Developed and managed multiple operational budgets of $5M+ and transportation expenses of $5M+.

Relocated 3 warehouse operations and re-engineered floor layouts; optimized process efficiencies by 25% and saved $270k annually.

Key player in integration of a rival company; led to inventory reduction by $1.5M+.

Successfully negotiated contracts with major freight carriers; ground, air, ocean, LTL, cold chain; contractual savings $500k+.

Delivered Same Day Ship metrics exceeding 99.5%.

Served on 3 cross-functional matrix teams that managed different business divisions; led projects with primary focus on improved customer service. Net promoter scores improved by 22%.

PROFESSIONAL EXPERIENCE

SmartHealth, Inc., Phoenix, AZ, 1995 to 2016

A global organization with 500+ employees and divisions in USA, Canada, Germany, Japan, and Denmark.

Director of Supply Chain

Director of Purchasing

Purchasing Manager

Effectively directed and developed highly-productive teams of 85+ personnel, including Distribution and Purchasing Managers, Support Services Managers, Facility Managers, and Inventory Analysts; managed and coordinated a third-party logistics provider who maintained all operations at a Kentucky warehouse. Developed and managed key strategic partnerships; analyzed and negotiated contracts to optimize profit and cost control across multiple business operations. Strategically implemented streamlined processes to improve overall operational efficiencies; proactively promoted and delivered a high level of customer service. Managed and controlled the bottom line through financial analysis; scheduled all staff with budget allowances; analyzed previous year shipping volumes to maximize operational and employee efficiencies.

EDUCATION AND TRAINING

MBA, Business Management, University of Dallas, Irving, TX

BA, Materials and Logistics Management, Michigan State University, East Lansing, MI

The Extraordinary Leader - Zenger Folkman; leadership development and 360 performance feedback

Six Sigma, ISO9000 and cGMP

Effective Negotiations: Karrass Certifications I & II

ADDITIONAL QUALIFICATIONS

Proficient with Microsoft Office Suite, MS Outlook, COGNOS, and Freight Carrier websites.

Knowledge and experience with a variety of warehouse management systems.



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