Customer Service Sales
Resume:
Mark Olson
Anoka, Minnesota ****3
*****.*****@*******.***
OBJECTIVE
To secure a position within a growing, fast paced company with which I am able to best utilize my skills. Being a motivated self-starter, I feel that my communications skills and multi-tasking skills will be most utilized for this position.
PROFILE STATEMENT
* Exceptional communication skills
* Excellent analytical and problem-solving skills
* Highly detail oriented, with a focus on accuracy and quality in all operations
* Positive, professional, responsible and able to work independently or in a team setting
EMPLOYMENT EXPERIENCE
Customer Service/Microsoft Dynamics AX Support
5/2016 – 8/2016 Bio-techne
Helped implement and train the Customer Service Reps on Microsoft Dynamics AX 2012 until they went live with the new system. After Go Live, continued to support and train on the system while also helping the company get caught up on entering new orders that came in while the old system was shut down. This was a contract/temp job thru Jeane Thorne Staffing.
Customer Service Rep/Domestic Sales Coordinator
6/2012 - 7/2015 Vista Outdoor Inc.
Answer incoming calls and emails from corporate customers along with the general public. Order entry for corporate customers along with trouble shooting what would be the best ammunition and ammunition accessories and where to find that product for the general public. Worked with and was the point of contact for a key account, Academy Sports. Was back up for a few other key accounts. Worked closely with the Sales team for open order reports for their customers. Was in charge of the EDI reports for any pricing discrepancies while also being the main EDI contact. Price Quotes for Corporate customers.
In charge of all EDI testing when we installed Microsoft Dynamics AX 2012 while also working closely with Distribution, Finance, Engineering and IT on all of their testing. Was a power user on the new system to help train all of the domestic Customer Service Reps while also helping answer questions for International, Law Enforcement and OEM Customer Service Reps when they had questions. Developed the open order report for our new system and worked closely with IT to implement it.
Home Theater Sales
9/2010 – 5/2011 Best Buy, Coon Rapids, MN
Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs by asking lifestyle questions to thoroughly understand customer needs, offer relevant services, solutions, and accessories so customer can make informed decision to complete their purchase. Utilize all relevant sales tools to drive profitable growth. Leverage on-line resources, tools, and peer knowledge to self train. Attend and participate in all required trainings and meetings. Understand and execute store shrink plan.
Customs Commodity Specialist
4/2005 - 7/2008 Target Corporation, Brooklyn Park, MN
Classify items that are imported into the United States to make sure the correct duty is paid. Audit entries to make sure everything submitted is correct and we have the proper documents in the entry packet for US Customs. Work with US Customs on any discrepancies they have to correct any issue. Monitor US Customs rules and regulations to make sure we follow any changes. Upload Target items that are imported into Access Database for Custom Commodity Specialists to classify each week. Upload Target entry packets from U.S. Customs into Access Database for Custom Commodity Specialists to audit each week. Worked with Microsoft Access contractor to help develop Audit and Classification databases.
EDI Specialist
9/2002 - 4/2005 Target Corporation, Minneapolis, MN
Validate and train vendors on the EDI (Electronic Data Interchange) 856 documents required for electronic data to be sent to Target in advance of product shipment so our Distribution Centers know what they are going to receive in the shipment. Work with vendors on any technical issues they have with the 856 documents and trouble shoot with them for solutions. Identify problems with pre-distro data and supply the Distribution Centers with correct data to move freight as quickly and efficiently as possible. Analyzed and corrected issues with freight unable to flow through Target’s Automated Receiving Technology (ART.) I am responsible for the Month End EDI Match Performance report and for presenting the results to Vendor Operations in our monthly meeting.
Corporate Account Executive
9/2000 - 9/2002 SBC Global Networks, Golden Valley, MN
Responsible for building long-term relationships with small, medium and large business customers within Minnesota market area. Exceed revenue and customer satisfaction goals through targeted new sales, current accounts and customer retention. Cold call new business opportunities & set up meeting with the decision makers. Set up and attend quarterly meetings with current accounts with inventory over 500 pagers, like Best Buy, 3M and Guidant. Monthly forecasting to ensure there is enough inventory. Provided pre and post customer support. Optimize sales by managing the territory. Manage daily & weekly activities of the Corporate Account Managers assigned to my territory. Attend bi-annual meetings in Chicago with Regional Sales team and Management.
Corporate Account Manager
7/1999 - 9/2000 SBC Global Networks, Golden Valley, MN
Assisted Corporate Account Executives in day-to-day duties, which included meetings with new and potential customers. Introduce new products to current accounts, like 2 way pagers and text messaging. Re-sign accounts to new 1 year or 3 year contracts. Set up and administered all of the Employee Purchase Plan for current accounts as well as prospective accounts. Meet with accounts for technical training with new and existing customers along with training on new products. Communicate daily with the major accounts assigned to me, like Best Buy, 3M and Guidant.
Customer/Technical Service Rep
5/1997 - 6/1999 SBC Global Networks, Golden Valley, MN
Call service rep responsible for answering incoming customer calls on technical issues, in addition to billing questions, add-ons, cancels & exchanges, which require excellent communication skills. Troubleshoot with Retail and Corporate customers as well as Sale's team on any technical issues with pagers or with any billing discrepancies. Activate and program pagers for Retail and Corporate accounts.
Assisted Corporate Account Managers and Corporate Account Executives in their day-to-day duties. Daily technical communications with the majority of the major accounts, customers with over 500 pagers, like Best Buy, 3M and Guidant. Train all of the new Customer Service Rep’s on how pagers work, our billing system and how to trouble shoot with customers on any pager issue. Attain 100% on incoming calls and unavailable time quota during 2 years in Customer Service. Assist the Marketing Manager in weekly & monthly projects, like renaming the coverage areas on our coverage map.
EDUCATION AND PROFESSIONAL DEVELOPMENT
3/1997 Associate Degree, Minnesota School of Business, Brooklyn Center, MN
Completed my AAS in Business Administration. Received a Diploma in Sales/Marketing.
12/1994 University of Minnesota Duluth, Duluth, MN
Some College Coursework Completed
Completed classes towards Sports Medicine.
SKILLS
Computer skills: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Access, Windows, Windows Live Writer, Word Press, Google Analytics, Microsoft Dynamics AX 2009 and Microsoft Dynamics AX 2012.
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