Dolita Moore Thigpen

**** ********** **. ***. **** Houston, Texas 77063

acyne5@r.postjobfree.com E-mail * acyne5@r.postjobfree.com E-mail * acyne5@r.postjobfree.com E-mail

* 832-***-**** Cellphone

* 281-***-**** Alt. Phone

I AM WILLING TO RELOCATE FOR JOB OPPORTUNITY.

Administration * Finance * Office Management * Receptionist/Secretarial * Bookkeeping * HR

COMPUTER SKILLS

Microsoft Office – Excel, Word and Power Point, Access, One Note

Word Perfect, WordPad

Novell Accounting, Peachtree Accounting, Quicken, and QuickBooks Premier Accounting

PROFESSIONAL EXPERIENCE

EMPLOYER ~~ E & PCo., LLC JULY 2007 - July 1, 2016

Administrative Assistant

Assist principals as requested – Typing Reports, Proposals, Financial Statements (Personal and Business), etc.

Retrieve Chief Executives' messages and e- mail messages and re-distribute same

Materials and Supply Orders

Administrative Calendar Update

Benefits Administration – Health/Medical, Occupational/Worker Compensation/Safety Policies

Maintain Commercial Liability Insurance Policies and updates.

Accounting Duties

Entering Contractual Vendors' billings

General Journal Entries

Monthly Bank Reconciliations (3 Accounts)

Answer telephones and record messages

EMPLOYER ~~ PROLIFIC ENTERPRISES, LLC JULY 2006 - AUGUST 2007

Office Manager

Assist the President with day to day Agenda

Retrieve and Screen calls for principals and take messages manually when they are not available.

Take some sales calls and assist operations with message retrieval and service coordination.

Light Office Duties, Filing, Collections, Dispatching, Mapping various job loads

HR Assistance – Obtain Applications and Identification from potential employees.

Employees Payroll Distributions

EMPLOYER ~~ A-ROCKET MOVING & STORAGE, INC. JANUARY 1996 – JULY 2006

Accounting Supervisor March 1999 – 2006

Coordination of Accounting/Payroll Functions

Commercial/ Residential/ Storage Billing

Commercial/Residential/Storage Receipts Posting

Contractual Payments

Depreciation Recording

Auto Bank Reduction Charges

Peachtree Systems Maintenance – Integrity Checks, System Backups

Sales Performance Measures

General Ledger Postings

Account Reconciliations

Proof 941s, TWC and 1099s before distribution

Files Set-up and Retention

Receivables Performance Measures

Collections (Front end, within 30-45 days)

Collections (Rear end, >90 days and unrecoverable)

NSF Collections and Stop Payments

Prepare Financial Reports P&L Statements

Management Reports – Financial Analysis

Client Summary Reports and Billing

Administration/Accounting June 1996 –February 1999

A-Rocket Moving & Storage, Inc.

Administrative Assistant/Finance/Payroll

Assist principals as requested – Typing Reports, Proposals, Financial Statements (Personal and Business), etc.

Retrieve and mail messages

Materials and Supply Orders

Backup Reception

Entertainment Coordinator

External Financial Reporting – Borrowing Base, Banking Relations

Monthly Cost Analysis

Bank Reconciliations and Manual Check Recordings (7 accounts)

Setting up Assets/Acquisitions for Financial Statements

Record Depreciation

Administrative Calendar Update

Benefits Administration – Health/Medical, Occupational/Worker’s Compensation/Safety Policies

Human Resource Duties – Maintain Employee Files

Industrial Labor Recording

Timecard Reporting

Monthly Occupational Policy Payments

Tax Reporting – 941, 1099, W-2, TWC

Receptionist January 1996 – June 1996

A-Rocket Moving & Storage, Inc.

Employer~~ L&L Management October 1993-November 1995

Assistant Manger

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

Immediately record all incoming calls.

Files own guest cards and maintain according to established procedures.

Inspect models and available “market ready”, communicate related service needs to Property Manager.

Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Ensure apartment is ready for resident to move-in on agreed date.

Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Monitor advertising effectiveness. Gather information about market competition in the area and file.

Represent the company in a professional manner at all the times.

Accept rental payments and give immediately to Assistant Property Manager.

Type lease and complete appropriate paper work for new resident move-in accurately and on a timely basis.

Maintain current resident files.

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Maintain open communication with Property Manager and Maintenance Supervisor.

Contribute to cleanliness and curb appeal of the community on continuing basis. Participate in outreach marketing activities on a regular basis to obtain prospective residents.

Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

Conduct market surveys and shop competitive communities. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Employer~~ Sears Roebuck and Company January 1991-October 1993

Furniture & Flooring Sales Associate

Greeting guests upon arriving in our retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships

Presenting and discussing various home furnishings product options based upon your discovery of the prospective clients’ lifestyle, needs and goals

oMarketing new sales and special events

oAssisting customers in financing, purchasing, delivery and ultimate satisfaction

oIncreasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development. Greeting guests upon arriving in our retail showroom and learning their motivation for their visit; really getting to know them and developing long-term relationships

oPresenting and discussing various home furnishings product options based upon your discovery of the prospective clients’ lifestyle, needs and goals

oMarketing new sales and special events

oAssisting customers in financing, purchasing, delivery and ultimate satisfaction

oIncreasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.

ACCOMPLISHMENTS

Authored a policy to monitor files being checked in and out – File Retention

Developed incentives for Supervisors and Drivers to control Profit and Loss Gains

Reduced A/R Aging from an average of 90 days to within 45 days

Developed a Management Daily Report to track Cost & Profit

Automated Labor, Hours, Time and Tracking to Facilitate Payroll Handling Timely

Established a Collection Relationship with Customers offering different payment options

OTHER SKILLS

Knowledge of Office Machines- Fax, Printer, Shredder, 10-key calculator, scanner, printer, phone systems, servers, CB radios

EDUCATION

Navasota High School - Navasota, Texas Academic Diploma - Graduation 1989

Paul Quinn College – Waco, TX., Dallas, TX. Some College Courses 1989 – 1990

Texas Southern University - Houston, Texas Some College Courses 1991 - 1994

REFERENCES

RiTasha Warren – 281-***-**** Pamela Chambers – 713-***-****

5018 Brook lawn Drive 5735 Belneath Street

Houston, Texas 77066 Houston, Texas 77033

Tracy Byrd Green – 713-***-**** Ellehue Johnson – 281-***-****

2700 Westridge Street Apt. 268 12826 Riva Ridge Lane

Houston, Texas 77054 Houston, Texas 77071

Kevin Bledsoe – 832-***-**** Cheresa Arrington – 832-***-****

2501 Westridge Street Apt. 43 3995 Eldridge Parkway, #5012

Houston, Texas 77054 Houston, Texas 77082

Alicia Woods – 832-***-**** Carl Prine – 713-***-****

13954 Littleborne Birdwell Lane 2700 Westridge St. Apt. 245

Houston, Texas 77047 Houston, Texas 77054

SALARY HISTORY

Minimum $36,500.00 Annually

$12.00/minimum/Hourly

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