Psychology Degree, Guidance Counselor, Customer Service
Resume:
MARIA BERNADETTE D. GAY-YA
*** ******** **. ***. *** Kingwood, TX 77339
******************@*****.***
QUALIFICATIONS SUMMARY
Program Planning
- assessment of needs, program goal setting, formulating plan of action, program evaluation
- initiating and coordinating school wide guidance and counseling activities
- time management and schedule of services
- organizing a functional, up-to-date counseling office
- soliciting input from teachers and staff in developing the school wide counseling program Counseling
- developing a theoretical base
- selecting and applying counseling technique both for individual and for group counseling
- using appropriate assessment and diagnostic procedures in structuring individual and group counseling services
- documentation
Consulting
- interpreting achievement and aptitude data
Coordinating
- organizing activities advocating for all students
- documenting assistance to teachers with integrating guidance activities into the curriculum
- documenting use of appropriate referrals
Student Appraisal
- interpreting test results and student data
Facilitating
- facilitating learning activities based on modules created KEY SKILLS
Communication - Deals with international guests on a daily basis by actively listening and ethically probing questions and promoting good guest service. Problem solving - Resolves queries and complaints in a professional manner independently and with management assistance to find appropriate resolutions, efficiencies and high level of guest service. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals for the smooth operation in the cage.
Planning and organizing - Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner. Systems knowledge – Slotmaster and Casino Management and Accounting System . Experienced in data entry, electronic debit gaming and analyzing reporting data for management accurately and efficiently.
Math Skills – Balancing of bank at end of shift in a timely manner. Experience in performing box count. Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
EMPLOYMENT HISTORY
General Cashier, Carnival Cruise Lines, November 2007 – January 2015 Handling of cash, coins, chips and tokens and shipboard account transactions in the casino. Balancing of bank assigned.
Slot Host, Carnival Cruise Lines, August 2006- November 2007 Process jackpots and hopper fills of slot machines, troubleshoots minor coin jams and slot machine errors, promote debit gaming and membership of the Ocean Players Club to guests. Circulate throughout the casino and responds to guests’ needs promptly. Guidance Counselor, St. Paul University of Quezon City, July 2005- August 2006 Formulate guidance programs for preschool, grade school and first year and second year high school students. Administer and interpret psychological tests. Prepare modules for group dynamics activity. Conducts group dynamics activity. Interview and counsel students. Guidance Counselor, Holy Redeemer School of Kalookan, June 2001- July 2003 Formulate guidance programs for preschool, grade school and high school students. Administer and interpret psychological tests. Interview and counsel students. Personnel Assistant, Shoemart Incorporated, November 2000- April 2001 Handle the Employee Relations Department. Implement company rules and regulations. Monitor employee violations. Communicate labor union requests to the management. Orient new applicants. Recruitment Clerk, Roman Pizza Philippines Incorporated, May- August 1998 Screen applicants for service crew positions. Administer aptitude tests and objective tests. Fill up manpower requests.
Psychology Intern, Sunrise Hills Therapeutic Community, November 1997- February 1998 Administer and interpret psychological tests. Conduct activities to patients. Observe and interview patients.
Student Trainee, Metrobank, April- May 1997
Assist in evaluating employee performance.
Student Trainee, Ateneo de Manila University, November 1996- March 1997 Administer and interpret psychological tests.
EDUCATION
M. A. Educational Psychology (12 units), University of Sto Tomas Graduate School, June 2002- March 2003
B.S. Psychology, St. Paul College of Quezon City, June 1994- March 1998 High School, Far Eastern University, June 1990- March 1994 Elementary, Sacred Heart Academy of Novaliches, June 1989- March 1990 PERSONAL INFORMATION
Civil Status : Married
Age : 39 years old
Birthdate : February 23, 1977
Gender : Female
Religion : Roman Catholic
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