Customer Service Representative

Chanté A. Randle

***** ***** **** * *******, TX *7014

Phone: 281-***-****; 832-***-****

Email: ************@*****.***

SUMMARY OF QUALIFICATIONS

Deeply committed to achieving goals, with a strong sense of responsibility; equally effective independently and in teams; professional presentation and public speaking skills; familiar with computer software including Word, Excel and web applications

PROFESSIONAL EXPERIENCE

WIS International Houston, TX

Inventory Associate 2/14 - Present

Use a single handed internal account terminal to scan and count inventory

Maintain reports of the vendors inventory for future use

Cornerstone Multi-Specialty Center Houston, TX Counselor/Therapist 7/13-12/13

Assisted families and individuals in identifying specific needs

Assisted patients with daily life skills and reported information to doctors

Cypress Fairbanks Independent School District Houston, TX

Educator/Counselor 8/07 – 6/10

Assisted families and individuals in identifying specific needs

Developed and implemented a plan of action through community resources

Provided crisis intervention to students and parents when difficult situations occurred

AIG Valic Houston, TX

Customer Service Representative 10/06 – 8/07

Assisted customers with annuities and retirement options

Resolved customer concerns in a helpful, efficient manner while adhering to company policies

Advised clients regarding confidential records

T-Mobile Humble, TX

Customer Service Representative 3/06 – 10/06

Described merchandise to potential customers and explained use and benefits

Maintained accurate detailed reports and records

Resolved customer concerns to the customer’s satisfaction and within company guidelines

Macedonia Career Center Houston, TX

G.E.D. Instructor/Counselor 8/05 – 1/06

Counseled individuals to assist in understanding and overcoming identified barriers affecting their educational and emotional needs

Maintained confidentiality of records relating to each student

Developed and implemented lesson plans

Aldine Independent School District Houston, TX

Teacher 8/95 – 5/05

Prepared and maintained all required records and reports

Collaborated with other staff members to perform assessments and lesson plans

Collected information about students through observation or testing

EDUCATION

Prairie View A&M, Prairie View, TX – Master’s in Counseling; Bachelor’s in Business Management Prairie View, TX

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