Customer Service Administrative Assistant

Keyonna Stokes

**** **** ******** ******, *** ***1. Pearland, Texas 77581 336-***-**** *******.******@*****.***

Summary

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Also an enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Familiar with a wide range of housekeeping duties and cleaning equipment. Motivated to get the job done with little direction.

Education

HS DIAPOLMA JUNE 2014 MOUNT TABOR HIGH SCHOOL

NORTH CAROLINA A&T STATE UNIVERSITY

Major: Criminal Justice

Minor: Social Work

Skills

STRONG ORGANIZATIONAL SKILLS RELIABLE AND PUNCTUAL

ACTIVE LISTENING SKILLS RELIABLE TEAM WORKER

SEASONED IN CONFLICT RESOLUTION MICROSOFT OFFICE PROFICIENCY

COURTEOUS DEMEANOR SELF-DIRECTED

SHARP PROBLEM SOLVER

ENERGETIC WORK ATTITUDE

TELECOMMUNICATION SKILLS

ADAPTIVE TEAM PLAYER

Experience

CASHIER MCDONALDS 7/2013-12/2016

Assessed customer needs and responded to questions.

Cleaned and straightened work area.

Worked with customer service to resolve issues.

Operated cash register with proficiency.

Worked overtime shifts during busy periods.

Provided professional and courteous service at all times.

Trained new cashiers on procedures, customer service and sales techniques.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

HOUSEKEEPING CARLLION ASSISTED LIVING 11/2015-12/2016

Polished glass surfaces and windows.

Cleaned and buffed tile floors using industrial cleaning equipment.

Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area.

Changed bed linens and collected soiled linens for cleaning.

Disinfected and mopped bathrooms to keep them sanitary and clean.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

ENTRY LEVEL ADMINISTRATIVE ASSISTANT NC A&T WORK STUDY 08/2014-05/2015

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Wrote reports and correspondence from dictation and handwritten notes.

Dispersed incoming mail to correct recipients throughout the office.

Received and distributed faxes and mail in a timely manner.

ASSEMBLY LINE DEBBIE’S STAFFING 06/2014-08/2014

Packaged fragile material

References Upon Request

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