SUMMARY

Application Support Analyst with extensive experience in various industries. A Senior Technical Analyst and Technical Lead with experience throughout the entire software project life cycle including design, development, testing, implementation, documentation, application support and production control.

EDUCATION

Bachelor of Business Administration, Management Information Systems

Florida International University, Miami, FL

TECHNICAL SUMMARY

OS/Environments:

Windows Server 2008/2012

Unix Solaris/RH Linux

PowerCenter

Oracle WebLogic

IIS

J2EE

PeopleSoft

IBM Mainframe

Databases:

Oracle 10g/11g

Microsoft Access

Microsoft SQL Server

Sybase

Development Languages:

SQL, Oracle PL/SQL

Unix scripting

Python

JavaScript

Perl

XML, XSD, XSLT, XPATH, XQUERY

IBM COBOL/CICS/DB2/IMS

Easytrieve

Testing Tools:

HP Quality Center

Development Tools:

TOAD for Oracle / Rapid SQL

SQL*Plus

XML Spy

soapUI (Web Services)

Notepad++

VI Editor

Oracle Discoverer

Ultra-Edit

NetBeans

Microsoft Office Tools:

Excel

Word

Outlook

Visio

Project

PowerPoint

Production Control Tools:

HP OpenView / BSM

BMC Remedy IT Service Management

Autosys R11

CA Workload Control Center (WCC)

SharePoint

JAWS

xMatters

Splunk

PROFESSIONAL EXPERIENCE

SOLUGENIX CORPORATION, San Antonio, TX / Irvine, CA Apr 2011 – Nov 2016

A regional provider of information technology services.

Information Technology Consultant, Client -- The Capital Group Companies.

Techno-Functional Analyst assigned to the CGC Infrastructure & Operations group. Initially assumed the role of an Application Support Analyst for the xMatters Software Application. Later moved to Application Support Analyst (L2) and Production Control Analyst for Global Systems.

As Application Support Analyst / Production Control Analyst for Global Systems, was responsible for the management, monitoring, testing and remediation of applications and batch processes for the global enterprise on a 24/7 basis.

• Assigned to 2nd shift Application Support (L2)/Prod Control – Monitored applications and batch processes working to meet established SLAs.

• Participated in on-call rotation to cover off-hours and holidays. Responded to Remedy Incidents and xMatters escalations as well as direct contact from associates.

• Collaborated with users, developers, app support teams and system administrators for the following:

Application issues, batch failures and delays, network outages, database issues and server issues.

• Batch remediation included the review of log files, database queries, database modifications, file updates, Unix script updates and batch process schedule manipulations.

• Problem follow-up included the authoring of Knowledge Articles detailing future remediation steps. Opening problem reports for recurring issues and leading meetings with the application teams to prevent future issues.

• Worked with the Release Team to coordinate software loads and batch scheduling changes during weekly releases.

• Aided users with general questions and instructions in the usage of their applications, and provided them with adhoc reports when requested.

• On weekends, performed post-maintenance application checkouts and provided sign-off.

• Participated in application maintenance activities for the Autosys application, including the maintenance of Unix, Perl and Python scripts. Monitored the application and performed Autosys agent installation and testing.

• Aided developers in the design and creation of their Autosys jobs.

SOLUGENIX CORPORATION, San Antonio, TX / Irvine, CA … continued

As Application Support Analyst for xMatters, was responsible for the preparation, installation, and eventual production support of the xMatters software product.

• Worked with the xMatters Vendor team and CGC personnel to configure, test and install the xMatters software application for close to 500 user groups. After go-live, provided continuing support for the system, interfacing with the vendor, the CGC Data Ops group, and the CGC Production Control group. Created system documentation and Standard Operating Procedures docs for the CGC I&O group. Responsible for all phases of testing.

• Maintained custom xMatters software (JavaScript / JSP) for the client. Documented the software and conducted trouble-shooting of the code for raised issues. JavaScript was used to code system interfaces, notification-engine-to-user interaction scripts, as well as dynamic web page behavior. JSP (Java Server Pages) was used to build custom web pages utilizing Java standard tag libraries (JSTL) and proprietary Java Beans.

• Coded report applications (Oracle PL/SQL) to monitor system health and provide system metrics. Reports ranged from Event Activity Reports, Company Reports, Audit Reports to miscellaneous ad-hoc reports. Delivered reports in Excel spreadsheet format, utilizing formulas and macros as needed.

• Coded an ETL (Extract/Transform/Load) solution within the Pentaho Data Integration tool to mechanically upgrade user roles for all users on the system. Made use of web services and an XSLT transformation to accomplish this. Later tested and executed the update in production.

• Maintained an Issues Log for xMatters and worked with the vendor to resolve application issues. This involved analyzing data, code, and process results, as well as demonstrating problems to the vendor. Aided in the design of software solutions, and tested the software solutions prior to installation.

• Provided user support for xMatters users and managers. Managed tickets within the BMC Remedy product. Worked on a one-on-one basis with group managers to build schedules within the tool, and helped all users with configuration issues. Conducted ad-hoc training sessions in some cases.

• Contributed initially to the development of the in-house user training courseware. Later responsible for on-going changes. Also developed FAQ’s and job aids for the user community.

EDS/HEWLETT-PACKARD ENTERPRISE SERVICES, Fort Worth, TX Mar 2007 - Apr 2011

The enterprise technology services component of the Hewlett-Packard Company.

(Formerly EDS, Aon Human Capital Services (AON, AT&T, & EDS), & Modis Corp.

Information Specialist, EDS ExcellerateHRO / Client -- Cardinal Health Systems Inc.

Technical Lead and member of a global team that developed and later provided support for an HR/Payroll solution for the client utilizing Oracle, DB2, PeopleSoft, SAP, Vitria Businessware, and IBM Mainframe/COBOL.

• Coded Unix scripts for the processing of data transformations and loads between the system towers.

• Coded Oracle PL/SQL packages for the WorkStream Compensation system.

• Worked on the conversion of HR & Payroll systems from PeopleSoft 8.3 to 8.9. . Performed design, manual testing and implementation along with the team.

• Setup and configured the CA Autosys product to control over 1,000 jobs for the project.

• Worked with users, vendors, and internal teams to setup, test, and implement their software products: PeopleSoft Workforce Admin, PeopleSoft Payroll, SumTotal, Cognos, Taleo, Kronos, Siebel CRM, WorkStream Compensation, and KCRS.

• After “go-live” in June, 2008, joined the Data Integration production support team as a Technical Lead and managed 4-6 off-shore programmers. Involved in on-going design, testing, coding, implementation, and 24/7 support of the various Data Integration systems. Trained and mentored junior staff members through daily meetings and learning events.

• Responsible for the scheduling, execution, and monitoring of the various processes to satisfy Service Level Agreements, and avoiding penalties of up to $600K / year.

Sr. Programmer Analyst, Electronic Data Systems / Client -- AT&T (HR/Payroll) Jul 1999 - Mar 2007

Technical Lead and member of an in-house support team for the AT&T HR/Payroll System. Orlando, FL

• Coded applications for the in-house HR Benefits Remittance System. Code consisted of mainframe front-end code (IBM VisualAge for Java, CICS/VS, DB2) along with mainframe backend code. (MVS, COBOL, JCL, DB2, Easytrieve, HP TestDirector)

• Coded applications for the in-house Charity and Time Tracking systems. (MVS, COBOL, JCL, DB2, Oracle, C, Pro-C, PL/SQL)

• Coded ad-hoc reports for the HR Benefits team. (Oracle Discoverer, PL/SQL)

• Worked on a team to aid in the achievement of CMM Level 2. Contributed to the creation of the CMM handbooks for both legacy and client/server processes.

• Provided programming support for both the Unix/Oracle & MVS/DB2 environments, mostly dealing with development/maintenance of interfaces, and responsibility for Service Level Agreements.

METRO INFORMATION SERVICES, INC, Virginia Beach, VA Jan 1991 - Mar 1999

A regional provider of information technology services.

Information Consultant

Assigned to the Research Triangle unit in Raleigh, NC. Functioned as a Technical Lead and Senior Programmer Analyst for various clients in the Research Triangle area. (MVS, COBOL, JCL, DB2, CICS/VS, and C)

IBM – Software Product Testing

Tangram, Inc. - Proprietary Software Development

Alcatel, Inc. - Manufacturing Systems

Qualex, Inc. / Integrated Systems Solution Corp (ISSC), an IBM company – Customer Billing

Carolina Power & Light – Utility Billing

GE Capital Mortgage Insurance Company, Inc. - Mortgage Applications

North Carolina Administrative Office of the Courts - Criminal Records Interfaces

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