Technical Support Customer Service

Location:

Posted:

February 03, 2017

Jacqueline Santos-Pinos

Paterson, NJ 07501 Email: ***********@*******.***

OBJECTIVE: To secure a position in the field of Telecommunications to develop my knowledge and

learning; to implement the way of succeed either professional or personal life. Looking a job where I could show

my dedication and skills that I have for sharing at the work area besides improvement my techniques on customer

and technical support that are applied at the job.

EDUCATION: Universidad Nacional Pedro Henriquez Ureña, La Vega DR.

B.S. Science degree in Management of Information Systems (MIS)- Computer Science, Graduation: March

2001

Lincoln Technical Institute, Paramus NJ

Network Systems Administrator,2007.

HONORS/ Honor Academic 3.19 (1997-1998) Universidad Nacional Pedro Henriquez Ureña

AWARDS: Honor Academic 3.35 (1998-1999) Universidad Nacional Pedro Henriquez Ureña

COMPUTER Windows 2000/Nt/9.x/XP, Microsoft Visual Basic, Microsoft Office,

SKILLS :

PROJECTS: Prevention of lost Data in a Computer Center.

WORK EXPERIENCE:

09/2016-12/2016 Customer Service, TelQuest International.Wayne, NJ.

10/2013-11/2014 Customer and Technical Support Representative, Access Media 3, Totowa NJ.

07/2007-10/2013 Customer and Technical Support Representative, Level II, MDU Communications, Totowa

NJ.

• Deliver service and support to end-users.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about

products and services.

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

01/2007-07/2007 Payless Shoes Sales Associate, Hawthorne NJ

• Interacting with customers and assisting in sales

• Ringing up purchases, retrieving shoes from shelves and back storage areas, and answering telephones.

09/2005-06/2007 Instructional Assistant for Special Education Students, Park School Prospect Park,

Prospect Park NJ.

• Assist the teacher in all facets of daily classroom management .

05/2002-06/2005 Substitute Teacher, Paterson NJ.

• To help students learn subject matter and skills that will contribute to their development as mature, able,0oiuhg

and responsible men and women in the absence of the regular teacher.