Medical Biller and Receptionist
Resume:
Denise Mullen
****A Front St
Easton, PA *****
***********@*****.***
Shared Service Center(Easton and other CHS Hospital Business Office)-Bethlehem, PA
May 2014-November 18,2016
Patient Account Representative/Verifier
-Answer phones and review appointments,demographics and insurance benefits
-advise patients or estimated responsibility for upcoming appointments and past due balances; collecting secure payments or setting up payment plans
-Meet daily work requirements calls and monthly collection quota
-Enter Daily collections in a spreadsheet
-Working with sensitive personal information and following HIPPA guidelines
-Checking credit score with Equifax for patients with high past due balances and not able to set up payment plans submitting request to management for approval
H.A. Berkheimer-Bangor,PA
September 2012-April 2014
Customer Service Representative/
Local PA Tax Representative
-Answer Phones and Help Customers with Local Tax Issues
-Process Returns and Payments
-Discuss Local Taxes with Customers in Delinquent Taxes,
Mercantile and Business Taxes, Earned Income Tax, Local Service Tax,
Property Real Estate Tax, Utility Taxes, Per Capita and Occupational Tax
-Meet Daily Call and Error Quotas
-Processing payments over the phone
-Training New Employees
Bank of America-Bangor,PA
March 2010-August 2012
Professional Teller/ATM Custodian
-Process customer debits and credits in a timely manner
-Customer Service
-Meet teller referral goals
-Suggest products to meet customer financial needs
-Bank Opening and closing procedures
-Proving my cash drawer daily
-Processing night deposit bags
-Periodically Scan Days Work
-ATM Custodian
-balancing atm monthly
-collecting deposits of cash & checks twice a week
-filling money twice a week
-sort money & prove twice a week
-fix general problems with the machine
Anchor Concrete/Old Castle-Harmony, NJ
October 2005-August 2009
Department Manager
- Customer Service Representative & Dispatch
- Work with very little to no supervision daily
- Open and Closing Procedures
- Received and Processed COD
- Handling customer questions and concern with products of both ours and our sister companies
- Handled reports
- Enter orders and Store Transfers
- Process and recount Inventory biannually
- Ordering proper materials to satisfy company needs
- Production on products that were in demand to fill orders and keep the customer updated on shipments
- Dispatching trucks and entering arrival and departure times
Education: High School Diploma
Phillipsburg High School – Phillipsburg, NJ
Graduating Class of 2001
Followed by College Preparatory Course Schedule
Affiliations:
Future Farmers of America
Lower Mt. Bethel Fire and Rescue Member
Skills:
- Computer Knowledge with various operating systems and company programs along with online experience.
- Team Player but can also work independently
- Self Starter
- Quick Learner
- Customer Service
- Tax Work
- Phone and Office Equipment Skills
- Managerial Training
Contact this candidate