Denise Mullen

****A Front St

Easton, PA *****

908-***-****

acynck@r.postjobfree.com

Shared Service Center(Easton and other CHS Hospital Business Office)-Bethlehem, PA

May 2014-November 18,2016

Patient Account Representative/Verifier

-Answer phones and review appointments,demographics and insurance benefits

-advise patients or estimated responsibility for upcoming appointments and past due balances; collecting secure payments or setting up payment plans

-Meet daily work requirements calls and monthly collection quota

-Enter Daily collections in a spreadsheet

-Working with sensitive personal information and following HIPPA guidelines

-Checking credit score with Equifax for patients with high past due balances and not able to set up payment plans submitting request to management for approval

H.A. Berkheimer-Bangor,PA

September 2012-April 2014

Customer Service Representative/

Local PA Tax Representative

-Answer Phones and Help Customers with Local Tax Issues

-Process Returns and Payments

-Discuss Local Taxes with Customers in Delinquent Taxes,

Mercantile and Business Taxes, Earned Income Tax, Local Service Tax,

Property Real Estate Tax, Utility Taxes, Per Capita and Occupational Tax

-Meet Daily Call and Error Quotas

-Processing payments over the phone

-Training New Employees

Bank of America-Bangor,PA

March 2010-August 2012

Professional Teller/ATM Custodian

-Process customer debits and credits in a timely manner

-Customer Service

-Meet teller referral goals

-Suggest products to meet customer financial needs

-Bank Opening and closing procedures

-Proving my cash drawer daily

-Processing night deposit bags

-Periodically Scan Days Work

-ATM Custodian

-balancing atm monthly

-collecting deposits of cash & checks twice a week

-filling money twice a week

-sort money & prove twice a week

-fix general problems with the machine

Anchor Concrete/Old Castle-Harmony, NJ

October 2005-August 2009

Department Manager

- Customer Service Representative & Dispatch

- Work with very little to no supervision daily

- Open and Closing Procedures

- Received and Processed COD

- Handling customer questions and concern with products of both ours and our sister companies

- Handled reports

- Enter orders and Store Transfers

- Process and recount Inventory biannually

- Ordering proper materials to satisfy company needs

- Production on products that were in demand to fill orders and keep the customer updated on shipments

- Dispatching trucks and entering arrival and departure times

Education: High School Diploma

Phillipsburg High School – Phillipsburg, NJ

Graduating Class of 2001

Followed by College Preparatory Course Schedule

Affiliations:

Future Farmers of America

Lower Mt. Bethel Fire and Rescue Member

Skills:

- Computer Knowledge with various operating systems and company programs along with online experience.

- Team Player but can also work independently

- Self Starter

- Quick Learner

- Customer Service

- Tax Work

- Phone and Office Equipment Skills

- Managerial Training

Contact this candidate