Help Desk, IT Support Management, Project Management

MONTE VAN VLEET *****.********@*****.***

***** ********* ****** ****** *****, California 91326 310-***-****

https://www.linkedin.com/in/monte-van-vleet-27b06b1

Professional Summary

An accomplished and skilled technology manager, having worked 25 years at 20th Century Fox, with a history of successful I.T. support team leadership, expertise in computer and business systems analysis, internal customer service, asset inventory management, help desk system process design and management, maintenance of audio/visual systems, and computer and software testing, and project management.

Led the effort to upgrade the Fox Legal Department to Windows 8 by standardizing procedures and designing automated deployment scripts for user desktops and their application software. Maintained currency of the end users’ computers with software programs, including Open Text eDocs and Workshare with scripted installations.

Devoted to the pursuit of constant improvement in department and company processes.

Skilled at working across department lines to achieve shared objectives.

Highly effective at following up to ensure customer needs were met timely.

Salary Requirement: $40/Hr.

Technical Skills

Programs: Microsoft Windows (up to Version 10.0), Microsoft Active Directory, SCCM, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Project, Visio, Publisher), Microsoft Sharepoint, Cloud Computing, Service Now and Remedy Help Desk software, XML, VBScript, Linux, Mac OS X, OpenText eDocs document management, Box, Google Drive, OneDrive, Workshare Compare and Protect, SnagIt, Final Draft, FileMaker Pro, Adobe Acrobat, Adobe Photoshop, SQL, and PowerShell.

Hardware: HP printers, HP scanners, Xerox Multi-Function devices, HP, Dell and Macintosh desktop computers and laptops, Apple iPhone, Apple iPad, Blackberry, SmartPhones.

Languages: Legal macro system for Microsoft Word, using Visual Basic and XML. Some use of Structured Query Language (SQL), and PowerShell for Windows for automated features and report writing, plus software installation scripts.

Professional Experience

20th Century Fox Film Corporation, Los Angeles, California 6/30/2002 – 5/23/2016

Senior Technical Analyst, Fox Legal Department

•Responsible for managing technical support of legal systems.

•Maintained the Department Help Desk database.

•Followed up on service tickets, as well as coordinating timely completion of technical projects.

•Worked with senior executives to coordinate and provide close-in computer support for a diverse Legal Department comprised of several focused areas, including Theatrical Production, Litigation, Content Protection, Security and Investigations, Public Affairs, Legal Music, and Employment Law.

•Supported Investigations and Content Protection MAC users by integrating Apple OSX with an off-network cable ISP, as well as providing support for Mac users accessing the network through Citrix.

•Provided hands on support for 300+ employees and provided follow-through to resolution.

•Planned and executed computer equipment installations, imaging, upgrades and replacement.

•Procured, imaged and deployed desktops and laptops using SCCM.

•Created and maintained a desktop and laptop asset inventory.

•Assessed capacity to ensure appropriate level of hardware inventory to meet Company needs.

•Sponsored, delivered, and trained employees on current and new technologies available to them.

•Worked directly with Systems Engineers on special projects, including but not limited to new technology deployment and IT security initiatives.

•Worked with the Fox IT support team to escalate and follow-through on complex issues and projects.

•Supported remote access and cloud technologies to ensure reliable access from remote locations.

•Served as a liaison between the Company and third-party support and equipment vendors.

Project Manager, Fox Information Technology Department 7/1/1996 – 6/30/2002

•Managed support for relocation of Fox Departments and oversaw and coordinated software upgrades while working in the IT Department.

•Worked closely with Fox Facilities and Studio Communications to ensure adequate network infrastructure was in place for relocations of Fox departments and various production companies.

•Ensured that technical staff verified all computers were working correctly following department relocations on the studio lot and other satellite sites in the West Los Angeles area.

•Coordinated Help Desk Support for projects and relocations, also arranging JIT (Just in Time) training when needed.

Manager, LAN Operations, Fox Legal Department 5/20/1991 – 7/1/1996

•Supervised computer technicians, word processing staff, and photocopying services for the Legal Department.

•Implemented an internal help desk system when technicians were added to the Legal Support Staff.

•Designed and implemented a menu-driven macro system to simplify word processing and document management for the department while operating in a DOS environment.

•Led the conversion to Microsoft Windows from MS DOS.

Education and Certifications

•University of New Mexico, Albuquerque, New Mexico, B.A., Theatre Arts

•Novell LAN Administrator Certification

•Project Management from American Management Association

•CompTIA A+ Certification January 2017

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