Customer Service
Resume:
Anoush Zarifian
Lawrence, Ma 01841
Cell: 617-***-****
Email: ***********@*****.***
Qualifications Summary
●Team player, quick learner, able to multitask.
●Self sufficient, hard working, patient.
●Very energetic and upbeat, ability to help others, good under pressure.
Professional Experience
By Appointment Only
Market Research Specialist- 8/2016-1/2017
Making 200+ outbound cold calls a day.
Conducting an average of 6 surveys a day for various fortune 500 companies.
Meeting expectations for monthly quotas by submitting 6+ surveys a day.
Training new employees on best practices.
Inside Sales Rep. 12/2014-8/2016
●Source new sales opportunities through inbound lead follow-ups.
●Outbound cold calls and emails.
●Understand multiple client needs and requirements.
●Achieve quarterly quotas by submitting 1-2 meetings a day.
●Research accounts, identify key players and generate interest in the product.
●Team with channel partners to build pipeline and close deals.
Legacy Marketing Of Boston
Corporate Trainer. 12/2013-12/2014
●Generated revenue for multiple Fortune 500 clients. such as Verizon, Assurance Wireless, Home Depot
●Trained Account Executives.
●Ran Campaign Meetings and workshops.
●Developed a team of people on multiple campaigns.
●Took out field interviews.
●Public Speaking.
●Managed a territory.
●Office responsibilities in the morning and at night.
●Administrative duties.
Fuji at Kendall 7/2013-10/2013
Server
●Greeting guests as soon as they sat at a table.
●Taking food and drink orders.
●Using a POS system to put orders in.
●Bringing out food and drinks in a timely manner.
●Clearing plates and bringing them to the back of the kitchen.
●Seating guests when hostess was busy.
●Setting up the restaurant when coming in.
●Breaking the restaurant down at the end of the night.
●Using register to complete customers transactions.
Spirit of Boston/Seaport Elite 2/Odyssey, Boston Ma 10/2011-6/2013
Server Assistant
●Pouring water for guests as soon as they sat down.
●Making sure each table had a bread basket full for each customer.
●Inviting guests up to the buffet when it opened.
●Clearing plate/cups as soon as guests were done eating/drinking.
●Filling up bins with dishes and carrying them down to the kitchen to be cleaned.
●On occasion training new employees when needed.
●Serving drinks to guests when asked to.
●Carrying up plates from the kitchen to the deck and putting them on the buffet.
●Pulling all the linen off tables as soon as the cruise ended, putting it in bags and taking them outside.
L’Aroma Café, Boston Ma 9/2010-7/2011
Supervisor/Key holder
●Opened Café in the morning and put out pastries.
●Used the cash register to complete customers’ transactions.
●Made espresso drinks in a timely manner.
●Made sure all employees were on task. Addressed problems to manager or owner when they arose.
●Counted money for change when needed. Also counted out tips for employees.
●Occasionally closed which included cleaning, restocking and counting drawers.
●Cleaned up the area where espresso drinks were made and made sure it was presentable to customers.
Francesca’s Café and Espresso Bar 10/2009-8/2010
Shift Manager/Trainer
●Opened the café in the morning, made sure the case was stocked and everything was clean and ready.
●Trained the new employees on how to make drinks and work the floor.
●Took orders and served customers. Answered all questions when they came up.
●Worked at the cash register for various monetary transactions. Got change for the register when needed.
●Prepared hot and cold sandwiches as well as salads.
●Restocked cases and periodically cleaned them out.
●Made sure the employees were on task and helped customers.
Education
Watertown High School
2004-2008
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