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Customer Service

Location:
Lawrence, MA
Posted:
February 03, 2017

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Resume:

Anoush Zarifian

** **** ****** *** *****

Lawrence, Ma 01841

Cell: 617-***-****

Email: acynbs@r.postjobfree.com

Qualifications Summary

●Team player, quick learner, able to multitask.

●Self sufficient, hard working, patient.

●Very energetic and upbeat, ability to help others, good under pressure.

Professional Experience

By Appointment Only

Market Research Specialist- 8/2016-1/2017

Making 200+ outbound cold calls a day.

Conducting an average of 6 surveys a day for various fortune 500 companies.

Meeting expectations for monthly quotas by submitting 6+ surveys a day.

Training new employees on best practices.

Inside Sales Rep. 12/2014-8/2016

●Source new sales opportunities through inbound lead follow-ups.

●Outbound cold calls and emails.

●Understand multiple client needs and requirements.

●Achieve quarterly quotas by submitting 1-2 meetings a day.

●Research accounts, identify key players and generate interest in the product.

●Team with channel partners to build pipeline and close deals.

Legacy Marketing Of Boston

Corporate Trainer. 12/2013-12/2014

●Generated revenue for multiple Fortune 500 clients. such as Verizon, Assurance Wireless, Home Depot

●Trained Account Executives.

●Ran Campaign Meetings and workshops.

●Developed a team of people on multiple campaigns.

●Took out field interviews.

●Public Speaking.

●Managed a territory.

●Office responsibilities in the morning and at night.

●Administrative duties.

Fuji at Kendall 7/2013-10/2013

Server

●Greeting guests as soon as they sat at a table.

●Taking food and drink orders.

●Using a POS system to put orders in.

●Bringing out food and drinks in a timely manner.

●Clearing plates and bringing them to the back of the kitchen.

●Seating guests when hostess was busy.

●Setting up the restaurant when coming in.

●Breaking the restaurant down at the end of the night.

●Using register to complete customers transactions.

Spirit of Boston/Seaport Elite 2/Odyssey, Boston Ma 10/2011-6/2013

Server Assistant

●Pouring water for guests as soon as they sat down.

●Making sure each table had a bread basket full for each customer.

●Inviting guests up to the buffet when it opened.

●Clearing plate/cups as soon as guests were done eating/drinking.

●Filling up bins with dishes and carrying them down to the kitchen to be cleaned.

●On occasion training new employees when needed.

●Serving drinks to guests when asked to.

●Carrying up plates from the kitchen to the deck and putting them on the buffet.

●Pulling all the linen off tables as soon as the cruise ended, putting it in bags and taking them outside.

L’Aroma Café, Boston Ma 9/2010-7/2011

Supervisor/Key holder

●Opened Café in the morning and put out pastries.

●Used the cash register to complete customers’ transactions.

●Made espresso drinks in a timely manner.

●Made sure all employees were on task. Addressed problems to manager or owner when they arose.

●Counted money for change when needed. Also counted out tips for employees.

●Occasionally closed which included cleaning, restocking and counting drawers.

●Cleaned up the area where espresso drinks were made and made sure it was presentable to customers.

Francesca’s Café and Espresso Bar 10/2009-8/2010

Shift Manager/Trainer

●Opened the café in the morning, made sure the case was stocked and everything was clean and ready.

●Trained the new employees on how to make drinks and work the floor.

●Took orders and served customers. Answered all questions when they came up.

●Worked at the cash register for various monetary transactions. Got change for the register when needed.

●Prepared hot and cold sandwiches as well as salads.

●Restocked cases and periodically cleaned them out.

●Made sure the employees were on task and helped customers.

Education

Watertown High School

2004-2008



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