Customer Service Project Management
Resume:
Kari Evans
Fort Worth, TX
****.*****@**.****.***
Skills
Bringing 3 years of Professional Experience in Oil industry & Technology as Follows:
Data Analyst Technology Information Systems
MS project Management Product Owner Scrum and Agile certified
Contemporary Trends & Issues Oil and Gas Operations & Management
SQL Database Oracle System Troubleshooting
Facilities Management Microsoft Office Advance
Windows 7 and IOS systems Chef automation software/looker analysis
Oil and Gas Financial Accounting Entry Level Programming(SQL,C++, and C#)
Customer Service Business Analyst for documentation software(QuickBooks and ADP)
Core Competencies
I have been recognized throughout career for being a visionary computer troubleshoot technician leveraging in-depth knowledge of the marketplace and the competitor landscape to significantly increase revenue and operational efficiency. I have demonstrated solid organizational, communication, and team building skills. Adapt at conveying complex menu concepts in a simple and compelling manner.
Defi solutions
Scrum/Product analyst
Grapevine, TX
Provide all the issue analysis to respective, product managers devops and dev teams for fixing the root cause of the issues
• Deliver support responsibilities; includes influencing technical work done by DevOps. Also gather business requirements for LOS systems and SQL Database building.
• Trouble-shoots mission critical problems under time bound situations.
• Builds partnerships and maintains cohesive relationships.
• Performs well in aggressive schedule and accomplishing ad-hoc goals.
• Transition new features development from the dev team.
• Be the local point of contact for all technical support needs and work closely with the global support team
Triage, Investigate and remediate issues around business tools
• Coordinate and manage support activities working with multiple teams including business, product, engineering, QA and operation which included systematic testing UAT and Production test environments.
• Be the point of contact for business and operations team for production issues.EXTERRAN Energy
Data Analyst -2014-2016
Fort Worth, TX
Oracle database for service request and work orders system. We create maintenance/bill of materials/shipping location and inventory of employee time management. System coding and following the flow of service request. Trouble shooting system to correct an error. I am the liason between the end user and development team. I run a weekly PO report in Oracle request to clear up in outstanding osp lines that have been received in from our accounts payable department. Every month we do a closing of on demand purchase orders to be closed by the end of the accounting month and submitting lines for approval. I run the scrum process on system upgrades and leadership meetings. I meet up with stakeholders and lead scrum dev ops.
Oracle maintenance clean up and follow up feature and current jobs in flow managing system. Create and monitor PM maintenance scheduler for equipment for EPA/Government standards.
Payroll for 67 employees on a bi-weekly bases. We use Oracle for labor summary and ADP system for the employees to punch in time with open service requests.
PM and logistics scheduler for units to follow EPA standards of midstream and compression
MS project Management for capital projects/repackage compressors
Oracle flow of data analyst/system training documents.
Created reporting solutions for data that was pulled from oracle and Data warehouse, using MS Excel Pivot Tables, vLookups, Formulas, SQL etc.
SQL tquhrough the data warehouse to pull business unit reports. Update tables and add components through toad to upload to Oracle material database.
Rental Xpress
Helpdesk Coordinator/analyst 2012 to 2015
Fort Worth, TX
Maintaining the website and databases for our clients and vendors using JD Edwards to create purchase orders from a requisition side and receiving PO'(demand workbench module)
Take orders for equipment or services from customers and relay information to the Operations Supervisor or his designee.
Gather truck reports, time cards, and employee DOT logs.
Call out crews for jobs and different assignments as instructed by the Operations Supervisor or his designee.
Coordinate transportation under direction of Operation Supervisor or his designee.
Maintain job information on dispatch board per the Operation Supervisor’s direction or his designee.
Input computer data in various systems(SAP) and create service tickets. Demonstrated the ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.
Assisted managers with accounts payable & receivable, month end reconciliations with online software. (like general ledger, bank statements, corp. credits)
Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers.
Monitor VSAT,FLI and remote connections for rigs.
Remove and create laptops for remote access using team viewer software. Troubleshooting desktops, checking ATA and bridges on the communication systems
Help build the communication system and troubleshoot wireless networks.
OrderTalk inc, Texas (Contract position) January 2012- April 2012
Menu Developer/Helpdesk (Iphone Application)
Troubleshoot and manage network connectivity for clients
Troubleshoot and repair issues related to our software product
Assist hotel managers and owners with various functions of the system
Coordinate with supervisors on special projects
Alert management to emerging trends in incidents
Field incoming requests to the Store Support Center typically via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Document all pertinent end user identification information, including name, store, contact information and nature of problem or issue as well as trouble shooting steps taken along with appropriate resolution information
Build rapport and elicit problem details from support center customers
Escalate problems when required, to the appropriately experienced technician
Apply diagnostic utilities to aid in troubleshooting using team viewer.
Maintained effective communication and leadership with production and service staff in quality food production environment.
Certifications Training Hospitality Supervision Certificate Instructional Design course & Training Needs Analysis Leading Effective Meeting & handling Conflicts Communication Skills Workshop Affirming Cultural Diversity How to supervise MS Office Training (PowerPoint, Word, Access, Projects, Excel, Access) SQL Server Basic computer troubleshoot Entry level programming (C++, python, and C#) Networking Printing and devices ERP Software training
Education
Tarrant County Community College-Fort Worth, TX (In progress)
Information Technology Hardware/Programing
Le Cordon Bleu Culinary Arts- Austin, TX 2005
Major: Culinary Arts
Honors Graduate, Le Cordon Bleu Diploma Awarded
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