Administrative Assistant
Resume:
Gina Paoletti
Aurora, IL ****4
************@*****.***
Professional Summary
Detail-Focused Executive/Administrative Assistant with 12 years’ extensive experience in providing Administrative/Executive/Project Support
Skills
General Administration
Executive Support
Scheduling Meetings/Travel
Document Management
Employee/Team Management
Accounting/Payroll
Office & Facilities Management
Outstanding Customer Service
Experience
Customer Service Representative 10/2015 – 12/2016
CONVERGYS – Jacksonville, NC
Call Center
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Sales Associate/Telesales 2/2015 – 6/2015
JCMP & ASSOCIATES - Naperville, IL
Professional accounting services firm
Contact businesses by telephone in order to solicit sales for accounting services to grow a new accounting partnership firm. Schedule and confirm appointments and maintain and update appointment calendars. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Locate and attach appropriate files to incoming correspondence requiring replies.
Consistently exceeded 100 cold and follow-up calls daily.
Achieved 33.2 % increase annually in sales in 3 months.
Office Manager 2/2011 – 11/2014
PROFIT FOCUSED PRINCIPLES - Naperville, IL
Professional accounting services firm
Hire and terminate clerical and administrative personnel. Establish work procedures or schedules and keep track of the daily work of clerical staff. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Create, maintain, and enter information into databases. Plan, administer and control budgets for contracts, equipment and supplies. Operate office equipment, such as fax machines, copiers, postage machine, phone systems and arrange for repairs when equipment malfunctions. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Slashed payroll/benefits administrative costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services.
Driver Analysis 6/2010 – 12/2010
ILLINOIS SECRETARY OF STATE - West Chicago, IL
State facility for CDL Licensing
Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses. Perform record checks on past or current licensees, as required by investigations. Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores. Assemble photographs with printed license information to produce completed documents. Prepare bank deposits and close the facility daily.
Paraprofessional/Teacher Aide 9/2008 – 6/2010
KENDALL CO. SPECIAL EDUCATION CO-OP - Yorkville, IL
Special education teaching organization
Provide extra assistance to students with special needs, such those with physical and mental disabilities. Tutor and assist children individually or in small groups to help the student’s master assignments and to reinforce learning concepts presented by teachers. Observe students' performance, and record relevant data to assess progress. Provide disabled students with assistive devices, supportive technology. Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.
Executive Assistant/Analyst 10/1999 –1/2008
ROBERT W. BAIRD & CO. - Naperville, IL
Private investment company
Manage and maintain 3 executives’ schedules. Utilized expertise and sound judgment in handling competing priorities. Ensured seamless travel experience for executives by arranging complex travel arrangements and itineraries with commercial travel vendors. Open, sort, and distribute incoming correspondence, including mail, faxes, email, bid proposals, purchase orders, and internal correspondence. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Pioneered method to follow-up (for tracking) on current projects, improving efficiency.
Revised administrative policies for office to improve workflow.
EDUCATION
Bachelor of Science: Business Management Oct 2005
University of Phoenix – Warrenville, IL
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