Customer Service Administrative Assistant

Ana Tapia

**-** **** # **, **** Park NY *****, Cell: 917-***-****

March 2000 – April 2016

Rifle Schoolwear Inc., - New York, NY

Administrative Assistant/Assistant to President

Assist the President to implement sales, and manufacturing functions. Responsible

for all customer service, order maintenance, follow-up and order entry. Manage office affairs in President’s absence throughout the year. Assist in planning and scheduling factory production for jumpers and pants division. Issue cutting tickets for jumpers and pants. Responsible for compiling a seasonal order tally to track items sold. Maintain regular communication with various factory and warehouse to coordinate activities so that product manufacturing and distribution is consistent with customer demands.

March 1997 – March 2000

Walter’s Wicker, Inc., New York, NY

Executive Assistant

Responsible for preparation of invoices, monthly commission reports, billing and

following up of outstanding accounts. Provide support to the Human Resources

department. Constant interaction with warehouse manager to ensure efficiency of

production. Responsible for customer service.

April 1996 – February 1997

Duffy Disposal Inc., New York, NY

Executive Assistant/Accounts Receivable

Posted all incoming payments and adjusted customer’s accounts. Assisted in preparing

proposals and bids for clients. Responsible for answering customer’s inquiries for

market orders.

December 1992 – December 1994

The Feit Company – New York, NY

Executive Assistant

Responsible for billing and follow up of outstanding accounts. Traveled with salespeople and President to do trade shows. Prepare returns for credit to manufacturers and customers. Responsible for customer service.

June 1988– August 1992

ISL International – New York, NY

Project Coordinator/Recruiter

Recruited computer specialist for outside clients. Assisted clients in helping determine

their human resources requirements. Responsible for preparing weekly status reports

for submission to management. In charge of preparing biweekly ads for posting in the

industry newsletter. Serve as a coordinator between upper management, clients and applicants. Responsible for training of new personnel.

EDUCATION Hunter College - September 1986 – December 1988 – New York, NY

Units in Liberal Arts

SKILLS Microsoft Word, Excel, WordPerfect, Light PowerPoint, Lotus Notes, Salesforce

Languages: Fluent in Spanish

REFERENCE References will be furnished upon request

Contact this candidate