Customer Service. Guest Service

Lisa Hatfield

**** ***** ******* ** *********, CO 80113 • 303-***-**** • ***********@*****.***

CAREER FOCUS

Dedicated Receptionist/Customer Service Home health care Representative seeking a full-time position in a company that values consistently high quality work. I have a strong background in customer service,And Home health Care bringing superior verbal communication skills and the ability to problem solve in a fast-paced Home environment where efficiency is a must and retail work environment. I bring a proven record of reliability, an excellent work ethic and a commitment to mission and goals of the Women’s Bean Project in Denver. My goal is to bring these skills and dedication to my next position.

WORK EXPERIENCE

Customer Service Representative, Women’s Bean Project, Denver, CO 2013 – 2015

●Manage the front desk reception area and the main customer service area in the retail store.

●Handle cash and credit card purchases using an electronic point-of-sales system.

●Answer and direct all calls for the organization; distributes daily incoming mail to staff.

●Create a daily log for all payments, donations and grants; tracks products sold for daily inventory report.

●Promote a positive agency image through interaction with retail customers, volunteers and tour groups.

●Assist with outside sales events that benefit the organization.

●Cross train in the areas of production, packaging, shipping and inventory management.

Front End Supervisor, Ross Dress for Less™, Aurora, CO 2012

●Opened store daily for business and managed 8 cashiers per shift.

●Handled cash, credit, inventory and customer returns.

●Managed ingoing and outgoing calls and communications with customers and other Ross stores.

●Assisted the sales team with customer interactions and worked to find solutions to problems.

Sales Inventory Management Coordinator, Walgreens, Glendale, CO 2006 – 2010

●Managed daily inventory and ordering for the store, including loss prevention and product shelf life.

●Created displays and handled store pricing, resets, revisions and all store reports.

●Worked as lead photo specialist, cashier and managed customer service for the store’s photo department.

●Provided excellent customer service and worked and serviced all of the photo machines in the store.

EDUCATION & CERTIFICATIONS

Program Participant, Women’s Bean Project 2013 – present

Computer Skills Certified, Women’s Bean Project 2014

Medical Assistant Student, Everest College at Aurora Campus 2010 – 2011

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