Technical Support

Edward Patrick L. Lasquite

#*** ******* **** **. ***. Domingo

Angeles City, Pampanga

Mobile No.: 094********

Email Address: **************@*****.***

Objective

To gain employment with a company that offers both challenge and good opportunity for career growth as well as developed more of my skills and personality and where my knowledge can be used effectively.

Profile Statement:

Analytical IT- Specialist adept at resolving complex issues.

Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.

Skills and Abilities

3 years and 1 month working experience on Technical Support with an extended role on Team leading

Basic Programming knowledge on : UNIX commands, PL/SQL

Microsoft applications (MS Word, MS Excel, MS Power point)

Good communication skills

Can work under pressure

Reliable and responsible

Work well independently and on a team

Exceptional telephone etiquette

Patient and Diligent

Vast Technical Knowledge

Quality focused

Organized

Proactive

Professional Work Experience

United Laboratories Inc. Sept. 2006- February 2008

66 United Street, Mandaluyong City

Engineering Aide

RAJ Technologies Inc. (Deployed in Texas Instruments Phils. Inc.) Feb. 2012- March 2015

Labsan St. Brgy. Kayang Extension,

Baguio City

Position: Team Lead October 2014 – March 2015

Task and Responsibilities:

1.Daily monitoring of Shift reports ( Unassigned tickets, Call logs )

2.Monitor ageing tickets

3.Reservation of rooms/Meeting Invites ( MS Weekly, Probe Weekly, and Probe Monthly

4.Make separate Rules in Outlook for focal persons

5.Collaborate with L2 Team Lead and drive ticket huddle.

Position: L1 Probe Support Feb. 2012 – September 2014

Task and Responsibilities:

1.Answers and resolves Ticket/Concerned raised by Customer

2.Assess and queue ticket on Level 1 support

3.Send confirmation to customer that ticket is being worked/checked

4.Inform customer (through emails/calls ) that issue has been resolved and close the ticket once confirmation received.

Wellform Human Resources and Trading Corp. January 2016- Present

Unit E Bldg. 16 Philexcel Business Center,

Clark Freeport Zone, Pampanga 2009

Medical Transcriptionist

Education

Tertiary:

University Of Baguio 2004-2006 Gen. Luna Rd., Baguio City 2008-2010

Bachelor of Science in Nursing

National University- Baguio 2010-2012

#57 Bokawkan Rd., Baguio City

Bachelor of Science in Nursing

Secondary

Chevalier School 1997-2001

Sto. Domingo, Angeles City

Character References

Rachelle Julian

Manager

RAJ TECHNOLOGIES INC.

Contact no: +639*********

Warren Belason

IT-Manager

TEXAS INSTRUMENTS PHILIPPINES INC. (BAGUIO)

Contact no: +6391759

Jing Tambuyat

Supervisor

RAJ TECHNOLOGIES INC.

Contact no: +639*********

Contact this candidate