Customer Service Management

Joshua Lesch

**** ********* *****, **********, ** 35824 • 706-***-**** • ************@*****.***

Personable and bright college student with strong interpersonal skills and exceptional confidence and communication abilities. Understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional. Looking for any type of employment.

KEY SKILLS

Customer Service

Problem solving

Cash management

Transaction processing

Dispute resolution

Data processing

Superior keyboarding skills

Attention to detail

Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft PowerPoint

EDUCATION

Sprayberry High School - Marietta, GA

Graduated 2016

Relevant Courses:

Engineering with AutoCAD

Marketing Level 1

PERSONAL ATTRIBUTES

Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.

Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.

Flexible: Understanding of need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.

WORK EXPERIENCE

BLUESTREAM PROFESSIONAL SERVICES – Marietta, GA August 2014 - July 2016

Records Processing - Entered customer information into internal records management system.

Updated existing customer records while creating new data files as directed.

Updated Excel spreadsheets with pertinent data received from various sources.

Ensured that all information entered into the records management system was accurate and current.

WENDY’S – Marietta, GA July 2015 - March 2016

Maintain sanitation, health, and safety standards in work areas.

Clean food preparation areas, cooking surfaces, and utensils.

Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Verify that prepared food meets requirements for quality and quantity.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food per instructions.

Take food and drink orders and receive payment from customers.

FIVE BELOW – Huntsville, AL

NOVEMBER 2016- JANUARY 2017

Greet customers as they arrive in the store and provide them with information regarding products and/or services.

Take payments in exchange for items sold.

Assist in stocking shelves, rotating merchandise and marking prices.

Process exchanges and refunds.

Contact this candidate