RUBINA RAI

M: +919*********

E: acyn20@r.postjobfree.com

Sangey lower pethong Darjeeling India

OBJECTIVE

Bringing exceptional hospitality and customer service skills to provide prompt and courteous service to the guests and maximize revenue.

Summary

With about one of experience in the industry, I have been more dedicated and passionate about my work.

Education

Institute of hotel management (I.H.M)

GANGTOK

Diploma in Hospitality and hotel administration

Graduated: 2015

Pranami Balika Vidhya Mandir Darjeeling 10TH C.B.S.E

Pranami Balika Vidhya Mandir Darjeeling 12TH C.B.S.E

Employment History

PRESENT EMPLOYER:

NIKA ISLAND RESORT & SPA

NOVEMBER 2016 – TILL DATE

WORKING AS A RECEPTIONIST AT FRONT OFFICE

• Creating guest satisfaction by providing “Yes I can” Genuine hospitality and by exceeding guest’s expectation.

• Providing guest with assistance at Front Desk during check-in and check-out processes and throughout their stay greeting guest, and processing hotel registration, developing good open communication with the guest and arranging services requested by the guest by working with other departments as appropriate.

• Attend the briefings prior to the shift opening, take handover from the previous shift. Check log book for any important handover.

• Screening of the VIP arrivals for the day and co-ordinate with the related departments to get the rooms ready.

PREVIOUS EMPLOYER

MARRIOTT WHITEFIELD BENGALURU INDIA

DECEMBER 2015 – OCTOBER 2016

WORKING AS A FOOD & BEVERAGE STEWARD

• Warmly greet guests and bid a tender departure and invite to visit again

• Present menu and hot deals of the day

• Maintaining the standards & quality of the serice

• Taking orders from the guests

• Ensure that requirements for all guests are met; including small children, disabled or food allergic guests

. Taking food from the kitchen to a restaurant as per guest order

PREVIOUS EMPLOYER

HYATT AHMEDABAD

AHMEDABAD, INDIA

JUNE 2015 – DECEMBER 2015

JOB PROFILE

Escorts the guest and make them comfortable.

Presenting the menu to the guest.

Taking the menu from the kitchen for buffet and make the tags.

Raise the cheque.

Handling cash.

PERSONAL DETAILS

NAME : Ms. Rubina Rai

FATHER NAME : Mr. Mani Rai

GENDER : Female

MARITAL STATUS : Single

NATIONALITY : Indian

LANGUAGE : English, Hindi, Nepali.

Interests

Travelling the world and preparing amazing food

Experiencing different cultures

Declaration: I hereby declare that the details furnished above, are true to the best of my knowledge and I do have all the relevant record to prove the same.

Date:

Place: RUBINA RAI

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