Project Management

NEELOFAR OBAIDI - PMP ** Ashburn Drive Nepean ON K2E 6N3

416-***-**** *****.******@*****.***

Profile

Certified Project Manager with over 8 years of experience within Banking, Ministry of Health-LTC and Insurance

PMP certified professional who has demonstrated ability to manage complex projects using, PMLC, SDLC and Agile methodologies

Functional and thorough command of JIRA, Clarity, Confluence, SharePoint and MS Office (MS Project, Word, Excel, Visio and Power point)

Assisted in successfully delivering multiple regulatory projects within Wealth Regulatory Portfolio (AML, FATCA, MFDA and IIROC) at TD and Human Resources Information Systems (HRIS) for Long-Term Care Homes for MOH-LTC

Ability to facilitate sessions and keep conversations on track to enable decision making

Proven leadership skills and experience managing large and complex IT projects

Highly developed organizational & interpersonal skills with proven ability to add structure and methodology resulting on time project delivery

Ability to provide recommendations that result in improving quality and or performance enhancements

Working towards ITIL Foundation Certification

Areas of Expertise:

Project Management Software Value Added Leadership

Agile, PMLC project delivery Clarity PPM Monitoring and analyzing financial data

Program level implementation JIRA/Confluence Cross functional supervision

Business and technology SharePoint Stakeholder Management

Program/project risks MS Office Scrum Master (Agile/Rapid)

Professional Experience

Toronto Dominion Bank Aug 2013 to present

Project Manager – Wealth Management, PMO

Execute project management deliverables within budget and as per the approved project plan

Lead project team meetings and daily issues scrums, including preparing and distributing required meeting materials

Accountable for planning, monitoring and analyzing financial data ($7MM-15MM) and identifying issues that require escalation to Program/Project Manager

Work with business and technology partners to provide analysis, metrics and management reporting

Lead and complete work packages as part of program/project while applying TD principles of Agile/Rapid, PMLC methodologies ensuring appropriate documentation, change and risk management are in place

Served as Scrum Master for Development & QA POD (team) during release one of Client Reporting Confirmations and Statement Redesign Regulatory project

Conducted Sprint review meetings and organized Sprint Retrospectives with the Scrum Team to improve process and techniques continuously

Held daily scrum stand-up meeting to allow the Scrum Team to synchronize their work and communicate issues and road-blocks

Ensure dependencies and links with other schedules are established correctly, identifying conflicts and following up where required

Investigate, escalate and ensure that all project issues are effectively resolved

Communicate monthly resource and financial forecasting process timelines with each applicable workstream leads

Community Care Information Management (CCIM) – MOH-LTC Aug 2010 to Aug 2013

Consultant Project Management – HRIS project

Project management support to the delivery team on implementing Human Resources Information Systems (HRIS) to MOH Long Term Care Homes

Support implementation Leads and Sr. PMs on the development of robust business cases and justifications for third party vendor so that the project’s scope, benefits, impacts and costs are fully described there by resulting in effective and appropriate funding decisions from MOH

Utilized project management software to create, update and maintain project schedules with new and revised work packages and plans

Ensured reporting and appropriate project documentation is properly completed (i.e. reports, change requests, presentations, invoices, correspondence / communications, tables, charts, files, etc.)

Kept other team members informed and up-to-date about the status & progress of projects, and all relevant or useful information related to day-to-day activities

Monitored project progress through obtaining weekly and monthly status dashboards updates from the Implementation Analysts, BA’s and workstream Leads

Build productive relationships within the project team and other functions through responsiveness and support; proactively work with other team members to ensure delivery of timely, quality and efficient project management activities

Ensured all project constraints are monitored and risk mitigation is in place

CCIM – MOH-LTC Sep 2009 to Jul 2010

Consultant - PMO

Consolidation of weekly status reports for Business Systems and preparation of weekly consolidated reports for PMO

Coordinated project meetings (e.g. IT meetings, PMO team meetings), including issuance of agendas, minutes, and follow-up on action items with the project team

Contributed in the initiation, planning and creation of the project schedule and activities for the purpose of relocating 4 offices, shuffling and re-accommodating 80-100 contractors at each location

Identified and collected requirements for move, assisted in the creation for the work breakdown structure and work packages, and delegated various tasks to other team members to enable clarity of work requirements

Documented updates to project schedule, issue logs, requirements logs, and participated during the execution process of all required tasks for the purposes of balancing scope requirements and monitoring execution of tasks

Revamped the existing PMO equipment database tracking log to develop a contractor assets/equipment inventory list to assist the Office Management and IT team during the network migration from MOHLTC to the CCIM servers

M.J’S Fine Foods Inc. Oct 2008 to May 2009

Operations Lead – Supply Chain Management

Assisted the Operations Manager in initiation & planning of new products and its design

Daily Production Planning and forecasting of finished goods

Performed analysis on production waste and implemented lean production practices to reduce waste and increase efficiency

Assisted in completing inventory management of all materials (raw and finished goods) including monthly and cycle counts including P&L responsibility

Assisted supply chain manager with Preparing daily production and shipping schedule including inventory planning for finished goods

Responsible for preparing monthly status reports capturing product performance report and scope verifications (initial orders, delivered orders, orders returned, orders in process/back orders and in stock)

Planned and monitored daily staffing schedules and adjusted the schedule accordingly to ensure adequate staffing levels are set

Foresters Sep 2000 to Aug 2006

Service Delivery Administrator – Certificate Services

Monitored statistics for the team, and produced reports and manuals at the Team Lead’s request; developed and revised process with recommendations to improve quality and efficiency of service request

Correspond with clients to guide and direct their decisions on non-forfeiture options such as reinstatements, certificate changes and premium adjustments

Verify written termination request, prepare assess and distribute caseload to licensed representatives for conservation of business

High-pressure work environment demanded a superior level of multi-tasking and problem solving skills while consistently maintaining a high level of customer satisfaction

Maintained and recorded employee absences/vacations and determined impact on Service Centre performance

Investigated variances in call volumes, AHT and/or call arrivals and communicated the findings to Operations leadership

Assisted the delivery Manager in preparation of forecast/actual budgetary, efficiency and quality reports

Education & Certificates

Diploma • Business Operations • Centennial College • 2006-2009

PMP prep Course • University of Toronto, School of Continuing Studies • Apr 2010

PMP certificated • PMI • Jul 2010

Reference available upon request

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