Human Resources Manager
Resume:
MARFORI GONZALES GO
#*** *. **** *** **., San Roque, Marikina City
Home: 955.0615 092*-*******/090*-*******
Email Address: **********@*****.***; *******.**@*****.***
CAREER GOALS
To join an organization that will provide stable and challenging career in the field of human resources. In return, I will utilize my best ability to apply my expertise in human resource to achieve the department’s goals: Maintain the industrial peace while optimizing the utilization of its human resources, enhance employee empowerment, maintain good work relations and interdependence, increase employee productivity in alignment with the organization’s mission and vision.
SUMMARY OF QUALIFICATIONS
More than twenty (20) years experience in Human Resources Management, Administration and Development. Hardworking, efficient, adaptable, self starter, goal-oriented and a fast learner. Mature, responsible, assertive, and responsible. Good planning, organizational, and leadership skills. Excellent judgment and communication skills.
WORK INFORMATION
GROUP MANAGER, HUMAN RESOURCES
FOODLINK GROUP OF COMPANIES
(Foodlink/Mesa-FRD/Todd English-Concetti/Central Mall-Premiumlink)
March 02, 2015 to May 2016
Direct, plan, lead, organize, administer and control all phases of personnel activity which includes Talent Acquisition and Retention, Learning & Development, Maintenance and Optimum Utilization of its Human Resources.
Provides overall HR direction consistent with the Organization’s strategic thrusts and priorities;
Directs and manages company-wide processes of organizational development that addresses issues such as succession planning, workforce development, employee retention, and change management;
Monitors employee relations concerns and recommend action, plans and implements intervention to reduce recurring issues and concerns;
Provides interventions to maintain morale, motivation and increase engagement;
Analyzes discipline, attrition, exit interviews and other employee related incidents;
Ensures proper administration of due process to errant employees and provides positive and progressive discipline in the process;
Oversees the prompt delivery of various HR services;
Reviews and updates current policies and procedures and ensures the strict compliance to the same;
Provides managerial leadership, coaching and feedback on its development;
Facilitates various CSR activities;
Facilitates internal and external trainings for all employees;
Oversees the annual performance appraisal of all personnel and analyzes results and recommends equitable adjustments based on approved schemes;
Maintains the industrial peace and harmony in the workplace while ensuring optimum utilization of its human resources;
Formulates, recommends and implements HR policies, systems and procedures;
Conducts the full administration of Company discipline, performance management, etc.
MANAGER, HUMAN RESOURCES
CITI GLOBAL REALTY & DEVELOPMENT, INC.
August 27, 2014 to February 23, 2015
Plan, lead, organize, administer and control all phases of personnel activity which includes Talent Acquisition and Retention, Learning & Development, Maintenance and Optimum Utilization of its Human Resources.
Provides overall HR direction consistent with the Organization’s strategic thrusts and priorities;
Oversees the prompt delivery of various HR services;
Reviews and updates current policies and procedures and ensures the strict compliance to the same;
Maintains the industrial peace and harmony in the workplace while ensuring optimum utilization of its human resources;
Formulates, recommends and implements HR policies, systems and procedures;
Conducts the full administration of Company discipline, performance management, etc.
CONSULTANT, HUMAN RESOURCES MANAGEMENT & DEVELOPMENT (HRMD)
JML MANAGEMENT CONSULTANCY
Cathy Valencia Skin & Body Centre
Marina Group of Companies
July-August, 2014
MANAGER, HUMAN RESOURCES ADMINISTRATION & DEVELOPMENT (HRAD)
JML MANAGEMENT CONSULTANCY
Cathy Valencia Skin & Body Centre
Marina Group of Companies
July 01, 2013 to June 30, 2014
Plans, reviews, advises, and monitors the implementation of current policies and procedures relating to all phases of personnel activity which includes Talent Acquisition and Retention, Learning & Development, Maintenance and Optimum Utilization of its Human Resources.
Directs and manages company-wide processes of organizational development that addresses issues such as succession planning, workforce development, employee retention, and change management;
Provides overall HR direction consistent with the Organization’s strategic thrusts and priorities. Initiates values and culture campaign based on core values and competencies;
Enhances the organization’s performance management systems; strengthen the disciplinary process within the organization;
Maintains “Hospitality Starts Here” culture within the organization while acting as the company’s Chief Happiness Officer (CHO).
MANAGER, HUMAN RESOURCES MANAGEMENT & DEVELOPMENT (HRMD)
FERSAL HOTEL GROUP (FHG)
Fersal Hotel/Hotel Elizabeth
May 11, 2010 to May 31, 2013
Plans, directs, organizes, and implements policies relating to all phases of personnel activity which includes Talent Acquisition and Procurement, Development, Maintenance, and Optimum Utilization of its Human Resources.
Directs and manages company-wide processes of organizational development that addresses issues such as succession planning, workforce development, employee retention, and change management;
Provides overall HR direction consistent with the Organization’s strategic thrusts and priorities. Initiates values and culture campaign based on core values and competencies;
Works closely with Managers/Officers to provide guidance and support in all matters that affect morale and retention;
Monitors employee relations concerns and recommend action, plans and implements intervention to reduce recurring issues and concerns;
Provides interventions to maintain morale, motivation and increase engagement;
Analyzes discipline, attrition, exit interviews and other employee related incidents;
Ensures proper administration of due process to errant employees and provides positive and progressive discipline in the process;
Conducts periodic reviews of policies and procedures including the Company’s Code of Conduct and Discipline and ensures its strict implementation;
Organizes company-sponsored activities;
Oversee personnel movements – regularization, transfers, promotions, resignations and separations;
Prepares budget of human resource operations and monitors its compliance with approved budgets, including manpower;
Provides managerial leadership, coaching and feedback on its development;
Oversees the whole recruitment and placement procedure;
Facilitates various CSR activities;
Facilitates internal and external trainings for all employees;
Oversees the annual performance appraisal of all personnel and analyzes results and recommends equitable adjustments based on approved schemes;
Administers the benefits and compensation programs of all companies;
Conducts periodic review of salary structure and ensures its competitiveness within prevailing industry standards;
Maintains “Hospitality Starts Here” culture within the organization while acting as the company’s Chief Happiness Officer (CHO).
MANAGER, HUMAN RESOURCES DEPARTMENT
ACA GROUP OF COMPANIES (AGC)
(Ink For Less, Toner For Less, Johnny Rockets, IFL PRO)
October 26, 2009 to April 30, 2010
Directs, organizes, and implements policies relating to all phases of personnel activity which includes Talent Acquisition and Procurement, Development, Maintenance, and Optimum Utilization of its Human Resources.
Ensures the accurate and prompt delivery of various HR services, including administration of Company benefits;
Oversees all company-sponsored activities including health and wellness programs;
Formulates, recommends and implements HR policies, systems and procedures;
Supervises and oversees manpower recruitment and placement activities;
Facilitates the disciplinary process and ensures the conduct of due process;
Reviews, evaluates and enhances HR structures and systems, including employee morale and discipline;
HEAD, HUMAN RESOURCES MANAGEMENT & DEVELOPMENT
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY (ACSAT)
Now ASIAN COLLEGE
July 01, 2007 to May 31, 2009
Plans, directs, organizes, and implements policies relating to all phases of personnel activity: (Hiring & Recruitment, Employee Benefits & Services, Training, Research & Development, Wage & Salary Administration, Labor & Employee Relations)
Provides overall HR direction consistent with the Foundation’s strategic thrusts and priorities;
Oversees the prompt delivery of various HR services;
Ensures the department’s compliance with ISO standards;
Maintains the industrial peace and harmony in the workplace while ensuring optimum utilization of its human resources;
Formulates, recommends and implements HR policies, systems and procedures;
Conducts the full administration of Company discipline;
Facilitates the review and revisit of the employee handbook including foundation’s rules and regulations.
Facilitates and oversees all company-sponsored activities including the annual Employees Day
CORPORATE HUMAN RESOURCES MANAGER
JB MUSIC AND SPORTS, INC./FERSAL GROUP OF COMPANIES
(Retailer/Wholesaler/Hotel and Restaurant)
July 01, 1997 to June 30, 2007
Plans, directs, organizes, and implements policies relating to all phases of personnel activity: (Hiring & Recruitment, Employee Benefits & Services, Training, Research & Development, Wage & Salary Administration, Human & Employee Relations)
Sources and recruits, interviews and selects employees to fill all vacant positions;
Plans and conducts new employee/faculty orientation and induction, foster positive attitudes and alignment to company goals and objectives;
Facilitates employer/character reference checks on incoming employees especially on sensitive positions;
Keeps record of insurance coverage, pension plan, and personnel transactions, such as hires, promotions, transfers, separations and terminations;
Investigates accidents and prepares reports for insurance carrier;
Conducts wage survey within labor market to determine competitive wage rates;
Prepares budget of human resource/personnel operations;
Meets with managers and supervisors to resolve grievances;
Writes separation notices for employees separating with cause and conducts exit interviews to determine reasons behind separations;
Prepares reports and recommends procedures to reduce absenteeism and turnover;
Represents company at personnel-related hearings and investigations.
Contracts with outside suppliers to provide employee services, such as canteen, transportation, or relocation service and other related services;
Administers manual and dexterity tests to applicants;
Supervises clerical workers.
Keeps records of hired employee characteristics for governmental reporting purposes.
Represents the Company in labor-related hearings and/or meetings.
ADMINISTRATIVE OFFICER
SR. PERSONNEL ASSISTANT
TERESA MARBLE CORPORATION (TMC)/STONE ARTS PHILS. INC. (SAPI)
Shaw Blvd., Pasig City (Head Office)/May-Iba, Teresa, Rizal (Plant)
June 1994 to July 1997
Handled and supervised timekeeping, employee relations and services, medical services, safety and security, training and development of all Plant personnel;
Evaluates, recommends, implements and coordinates company policies and procedures;
Assisted in manpower planning and control. Screens and interviews, prospective applicants. Assists in test administration;
Evaluates current personnel policies and procedures. Recommends revisions for updating and when necessary;
Coordinates all community-relations activities of the Company;
Handles community relations activities in the Plant level.
PERSONNEL CLERK/TIMEKEEPER
MERCANTILE STORES GROUP, INC. (SM CENTERPOINT)
Cor. Araneta Ave. and Aurora Blvd. Sts., Sta. Mesa, Manila
1990-1991
Attends to timekeeping function;
Prepares daily time records every cut off period;
Issues timekeeping violation reports;
Prepares payroll adjustment forms and transmits the same at Head Office.
FRONT DESK CLERK/AGENT
PREMIER HOTEL
Cor. Tetuan and T. Mapua St., Sta. Cruz, Manila
1987-1989
Welcomed and entertained clients/guests in the reception area;
Monitored the daily check in and out of clients;
Prepared Statement of Accounts and sent billing to corporate clients;
Generated reports and summaries – occupancy, daily sales report, etc.
EDUCATION
1985Bachelor of Arts in Behavioral Science
University of Sto. Tomas (UST)
Espana, Manila
SEMINARS AND TRAININGS
Facilitator/Moderator
HOTEL HOUSEKEEPING & CUSTOMER SERVICE: A RE ORIENTATION
MARINA GROUP OF COMPANIES
April, 2014
MANAGEMENT LEADERSHIP DEVELOPMENT PROGRAM 1
FERSAL HOTEL GROUP
FERSAL HOTEL MALAKAS
June, 2012
HR LEADERSHIP CONFERENCE 2012
BUSINESS MAKER ACADEMY
Philippine Stock Exchange Auditorium
February, 2012
ANNUAL BUSINESS PLANNING
FERSAL HOTEL GROUP
FERSAL MALAKAS
October, 2011
STRATEGIC HUMAN RESOURCE PLANNING
HUMAN CAPITAL MANAGEMENT DIPLOMA PROGRAM
De La Salle – College of St. Benilde
Taft Avenue, Manila City
May, 2011
CRISIS MANAGEMENT SEMINAR
FERSAL HOTEL GROUP
FERSAL HOTEL MALAKAS
April, 2011
STRATEGIC PLANNING WORKSHOP/VISION-MISSION-VALUES
FERSAL HOTEL GROUP
FERSAL HOTEL MALAKAS
March 2011
STRATEGIC PLANNING
FERSAL HOTEL GROUP
HOTEL ELIZABETH CEBU (HEC)
November 2010
STRATEGIC PLANNING
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY (ACSAT)
DEVELOPMENT ACADEMY PHILIPPINES (DAP)-TAGAYTAY
April, 2009
MANAGEMENT ORIENTATION ON QMS ON ISO 9001:2008
QMS PLANNING WORKSHOP
DOCUMENTING THE QMS
INTERBAL AUDIT SEMINAR
Rosehall Management Consultants, Inc.
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY
GLOBAL ECONOMIC MELTDOWN: Its Impact on Private Education in the Philippines
COORDINATING COUNCIL OF PRIVATE EDUCATIONAL ASSOCIATIONS (COCOPEA)
St. Paul University, Manila
January, 2009
TECHNICAL WRITING SKILLS
Development Academy of the Philippines (DAP) - Tagaytay
September, 2008
EFFECTIVE NEGOTIATING AND INFLUENCING SKILLS
Mansmith and Fielders, Inc.
Hotel Intercontinental Manila
August 2008
STRATEGIC PLANNING: ACSAT
Felipe Torres
Development Academy of the Philippines (DAP) – Tagaytay City
February, 2008
WORK ATTITUDES AND VALUES ENHANCEMENT (WAVE) SEMINAR
Executive On Line Management Solutions (EOMS)
Island Cove Resort, Cavite
August, 2007
Facilitator/Coordinator
LEADERSHIP TRAINING SEMINAR/TEAMBUILDING WORKSHOP
HOTEL ELIZABETH, Gibraltar, Baguio City
July 2006
EFFECTIVE SUPERVISORY SKILLS IN THE PHILIPPINE SETTING
Dr. Tomas Andres
Reposo St., Sta. Mesa, Manila
March 1997
MODERN HUMAN RESOURCES MANAGEMENT
Pacific Management Forum
Traders Hotel, Manila
October 1996
EFFECTIVE LABOR RELATIONS COURSE FOR PERSONNEL MANAGEMENT
Resource Consultants, Inc (RCI)
Admiral Hotel, Manila
August, 1996
STRATEGIC PLANNING
Teresa Marble Corporation
Las Brisas Hotel, Antipolo City
1996
SSS BENEFITS AND PROGRAMS/R3-LR DISKETTE PROJECT
SOCIAL SECURITY SYSTEM (SSS Pasig Branch)
Philcotton Bldg., Shaw Blvd, Pasig City
November, 1996
PERFORMANCE APPRAISAL SYSTEMS: A REORIENTATION
TMC Showroom, Shaw Blvd., Pasig City
1996
CORPORATE PLANNING
Development Academy of the Philippines (DAP)-Pasig City
1995
BASIC LIFE SUPPORT/FIRST AID TRAINING
Philippine National Red Cross (PNRC)
SAPI Plant, May-Iba, Teresa, Rizal
November 1995
ECC LABOR EDUCATION
Stone Arts Phils., Inc. (SAPI) Plant, May-Iba, Teresa, Rizal
1995
PAG-IBIG FUND PROGRAM: BENEFITS AND PRIVILEGES
Ortigas Center, Pasig City
November, 1994
HOTEL HOUSEKEEPING
Aloha Hotel, Roxas Blvd., Ermita, Manila
1989
DISTINGUISHING COUNTERFEIT BILLS
Central Bank of the Philippines
Aloha Hotel, Roxas Blvd., Ermita, Manila
1989
EXTRA CURRICULAR ACTIVITIES
Member, San Antonio de Padua Parish Music Ministry
Kalumpang, Marikina City
REFERENCES
JOANN B. FONTANILLA
HR Manager-Fersal Hotel Group
OSCAR A. LALANTACON
Chief Finance Officer
Glacier North
RONEL A. VILLANUEVA
Chief Financial Officer
JM Lim Management Consultancy
RICARDO G. ILDEFONSO
HR Consultant/Practitioner
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