Customer Service Technical Support
Resume:
Deborah Pleasant
Elizabethton, TN *****
**************@*****.***
Objective To obtain a position where I can share and further develop my strong organizational skills,
previous work history, multi-tasking techniques, and ability to work well with people.
Skillset Microsoft Word, Outlook, Excel, Telephony/Proprietary Call Center Systems, analyzed
complex issues, resolved escalations, and exhibits a passion for problem solving and statistic
Experience
Account Receivables 4/2016 12/2016
AT&T
● Initiated the collections process for retrieval of funds.
● Assisted and supported customers with billing questions.
● Ensure customer’s issues were resolved and appropriate action was taken.
Resolutions Specialist 7/2012 2/2016
Sprint
● Provided coaching for development while leading and overseeing the team's performance.
● Assisted store representatives with day to day processing including technical support.
● Transitioned to Employee’s Account and Account services upon request by Management.
● Implemented best practices in educating new hires when added to the team.
● Recognized as a high performer which was driven from my metrics.
Customer Service Professional 1/2000 4/2016
H & R Block
● Managed and promoted customer relations for a team of 25 Tax Preparation Agents.
● Contacted local businesses, to market and network, for joint endeavors.
● Analyzed the complexity of the client’s tax return and selected Tax Professional.
● Reported and managed time frames, synchronized appointments and walk-ins.
● Administered payment processing and internal accounting services for branch location.
Loan Officer 2/2007 4/2011
Citibank
● Responsible for assessing client’s payment history and credit bureaus in response to increasing credit limits up to $50,000.
● Consulted clients on personal accounts resulting in 98% satisfaction rating, identifying opportunities, and solutions for customers to resolve account issues.
● Initiated the collections process for retrieval of funds and updated appropriate parties.
● Assisted in training new personnel for delinquent accounts.
Education Dayspring Christian Academy Western Carolina University
● Diploma ● Curricula
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