management

BARBARA FOSTER-HAYNES

** **** ******, ********, ** 06112 C: 917-***-****, BFoster-Haynes15 @comcast.net

Professional Profile:

An enthusiastic and professional individual with over twenty years of solid industry experience in Healthcare. Major strengths include over 15 years in leadership, organization, excellent communication skills, competent, attention to detail, dutiful, with respect for compliance in all regulated environments. Supervisory skills, including but not limited to, employee recruitment/retention, staff development, conflict resolution, scheduling, payroll, budgeting, and accounts payable/receivable. Effective team leader with the proven ability to manage resources efficiently, drive productivity, and collaborate effectively with co-workers at all levels.

Skills Highlights:

Microsoft Word 2013, Microsoft PowerPoint, Microsoft Excel

Geac Millennium, McKesson Nova, McKesson Pathways

Enterprise Systems Inc., ESI/Nova System

High Jump Supply Chain Management, PeopleSoft Enterprise 8 and TeleTracking.

Core Accomplishments:

Restructured several service departments of NYU Langone Medical Center to report solely under “Support Service.”

Relocation of NYU Langone Medical Center Central Distribution during Hurricane Katrina.

Restored and revitalized NYU Langone Medical Center service operations after Hurricane Sandy.

Professional Experience:

05/15 - 10/16

Crothall Healthcare- Hartford Hospital

Manager of Patient Transportation

Directed the activity of transport function and 85 transporters, ensuring timely completion of tasks.

Managed the 24 hour call center operations.

Monitored procedures related to availability and completion of task, followed up on issues related to service and operations.

Ensured accurate and timely dispatch of transport requests; ensured maximum staff productivity.

Coordinated transportation activities and services with other hospital departments.

Planned, organized, directed, coordinated, and supervised functions and activities of the department.

Established work standards and work flow.

Established and implemented policies and procedures for departmental operations.

Ensured compliance with all regulatory agencies.

Proactive in the achievement of the facility goals and objectives.

Demonstrated proficiency with respect to team transport and all related software.

Page 2 Barbara Foster-Haynes

10/08 - 07/14

NYU Langone Medical Center

Assistant Director of Materials Management

(NYU and Hospital for Joint Diseases Receiving, Mailroom, Central Distribution, and Ancillary departments)

Effectively oversaw two Managers, 11 Supervisors and 95 union employees under a Collective Bargaining Agreement.

Reduced inventory levels by 10% through eliminating duplicate and slow moving items.

Increased Just in Time delivery by 15%.

Participated in 5S Lean and Six Sigma events.

Improved distribution center operations by 25% through technology and process enhancement while leading existing teams.

Played key role in implementation of High Jump Supply Chain Management, PeopleSoft and TeleTracking.

Interfaced with other departments in order to enhance service levels.

Implemented new procedures and policies to enhance the distribution of supplies.

Reduction of lead-time to customers from 24 hours to same day service.

Maximized operational efficiency by coaching staff on various customer service initiatives.

Revised departmental operating procedures.

05/96 - 10/08 Mount Sinai Medical Center

Manager – Receiving/ Stat Stores, 6/05 - 10/08

Assistant Manager – Receiving/Stat Stores, 1/00 - 6/05

Assistant to the Corporate and Associate Director – Materials Management, 05/96 - 12/99

Oversaw the operations of three Receiving areas and Stat Stores for 1100 bed academic Medical Center.

Interviewed, scheduled hours, trained, supervised and disciplined staff of six non-union employees and 34 union employees, while managing coordination of workflow.

Managed full spectrum of Receiving process for payment of over 500,000 pieces per year.

Managed low unit of measure program valued at $12M throughout annually, representing 48 turns per year.

Monitored departmental budge performance.

Analyzed, developed, and maintained investigation and resolution of package “loss program.” Established receiving and distribution office policies and procedures; supplied monthly productivity reports, ensured site compliance with regulatory standards (ex. JCAHO, NYDOH, and tracked performance indicators.

Education:

University of Phoenix – 9/05-12/08

Master in Business Administration (uncompleted)

University of Phoenix – Graduated 3/05

Master in Health Care Administration

Herbert Lehman College – Graduated 6/01

Bachelor of Arts-Economics

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