Manager Front Office
Resume:
Mahfuzul Islam
Queens Village, NY 11427
******.*******@*****.***
Professional Highlights:
*/** – 1/17 NYLO New York City - New York City, NY
Director of Housekeeping
Manage the day-to-day, long term and strategic operations of the Housekeeping department. Responsible for budgeting, forecasting, and financial planning of the department along with being responsible for the productivity, scheduling and labor management of the department to ensure that department productivity and financial goals are met. Manage the selection and development of employees with an eye toward maximum employee satisfaction and guest satisfaction. Responsible for the overall service related and safety related trainings for the department along with the continuous improvement and development of associates in the department. Conduct inspections of guest rooms and provide feedback to room attendants, housemen and the supervisor team. Manage administrative duties, including payroll and operating expenses with overseeing the supply’s and inventory management for the entire department. Conduct regular inspections of the hotel to ensure adherence to cleanliness, safety and maintenance standards utilizing the ABC’s of Housekeeping process in addressing cleanliness of hotel.
6/14 – 3/15 Park Hyatt – New York City, NY
Assistant Director of Housekeeping
Part of pre-opening team supported director in the hiring and training of staff. Prepared work schedules and maintained adequate staffing. Inspected the cleanliness of the facility, sanitation, and infection control of a 210 room and suites. Assisted in the ordering of supplies and expenses; purchasing supplies, conducted inventories and monitoring of supply usage and efficiency. Trained new team members on assigned tasks, proper handling and usage of chemicals, safety and other programs implemented by the company. Assisted in the preparation of annual budget; adhering to budget guidelines and restrictions. Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly.
4/11 – 6/14 The Peninsula - New York City, NY
Front Office Manager
Ensured all guests are being treated in an efficient and courteous manner and that all Forbes standards are being applied. Was responsible for the hiring, training, and direction of new department employees. Ensured all Front Office quality standards are complied with and that policies and procedures are consistently applied. Worked in conjunction with accounting to maintain and minimize levels of account receivables. Coordinated activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assisted in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Assistant Executive Housekeeper
Ensure greatest attention to detail and highest standards for the overall cleanliness and maintenance of all guest room and public areas within the hotel. Oversee and supervise the daily preparation of all VIP and show rooms. Ensure completion of quality control checks, daily room checks, maintaining regular number of inspections per month. Responsible for providing training to housekeeping team members in the proper procedures and correct use of equipment. Create weekly schedules and submit weekly payroll via ADP. Coordinate with engineering work orders and hotel preventative maintenance programs. Handle other duties as deemed necessary by the housekeeping director and hotel manager.
11/05 – 3/11 Le Parker Meridien - New York City, NY
Housekeeping Manager
As housekeeping manager assisted the executive housekeeper in overseeing the day-to-day operation of the department. Perform daily opening and closing of housekeeping department. Check rooms inventory, assign rooms to housekeeping staff. Inspect rooms and public areas throughout entire hotel. Created weekly work schedules, insuring staffing levels are based on occupancy and / or any current or anticipated projections. Ensure highest productivity and efficiency in housekeeping operations. Assist with ordering guest supply, conducting inventory and monthly linen inventory.
Education:
9/10 – 6/12 CUNY Queens College - Queens, New York
Major: Business Management
9/02 - 6/05 CUNY Hunter College - New York, New York
Major: Business Management
9/96 - 6/00 Academy of American Studies - Long Island City, New York
High School Diploma
Reference: Furnished Upon Request
Contact this candidate