Data Specialist/Analyst

Ekaterina Demiyanova

San Jose, CA, *****

202-***-**** *.**********@*****.***

Work authorization: permanent resident (green card holder) Education

Master of Education ( TESOL) May 2012

University of Maryland, College Park, MD

Bachelor of Arts ( Linguistics: English and Russian) June 2005 Pyatigorsk State Linguistic University, Russia

Certificate Courses

Academic Writing, University of Northern Iowa (2009) Business English, Howard Community College, MD (2006) Work Experience

Geo Visual Data Specialist, Google Maps April 2016 - Present Adecco, onsite at Google, Mountain View, CA

● Interpreting customer feedback, monitoring satisfaction and helping drive programs to continually improve end user experience

● Analyzing and processing escalations from the offshore teams

● Optimizing existing processes and providing ongoing feedback on tools and processes

● Evaluating data sets and providing analysis to management

● Creating country specific policies and reports for management review

● QC new stages of the product and providing timely, constructive feedback to all teams involved

● Providing ongoing linguistic and local knowledge support to different client teams Academic Program Coordinator April 2013 – February 2014 University of Maryland, College Park

● Assisted with confidential and sensitive student record activities that include admission, registration, and payment

● Served on the hiring committee for the Office of Extended Studies

● Advised ~ 400 students on policies and procedures established by the University's Scheduling Office to ensure their graduation

● Served as the first point of contact to internal and external customers through e-mail/telephone

● Maintained and updated enrollment tracking reports designed to provide information about current student status

● Processed admission applications for summer and winter semesters Academic Advising Specialist October 2010 – December 2012 Mechanical Engineering Department

University of Maryland, College Park, MD

● Managed Student Information System and maintained confidential records

● Advised ~ 600 undergraduate Mechanical Engineering students on course selection, 4 year plans, study abroad courses, internships

● Assisted the undergraduate office with accreditation review preparation

(gathering and compiling data, creating reports and other materials)

● Used Dreamweaver to maintain Mechanical Engineering department website and Facebook

● Coordinated guest speakers and prepared the syllabus for Mechanical Engineering Career Paths Class – ENME201

● Performed individual degree navigator audit to ensure timely graduation Study Abroad Program Manager

MBA Consult, Moscow, Russia September 2006 – April 2007

● Prepared full foreign education and travel documentation package

● Maintained international business correspondence with colleges and universities in the United States, United Kingdom, Australia

● Served as initial point of contact for students regarding various academic programs abroad and assisted students with admission process

● Monitored students’ progress and provided support during studies abroad

● Organized presentations for students on study abroad programs and developed marketing materials (fliers, brochures) in Adobe Photoshop Russian Instructor September 2011 – December 2012 School of Languages, Literatures and Cultures.

University of Maryland, College Park, MD

● Prepared lesson plans and teaching materials

● Graded homework, tests and exams

● Tutored Russian to individual students and small groups

● Participated in the Russian Conversation partner program and helped students develop Russian language skills.

Graduate Research/Teaching Assistant (English) January 2010 – May 2010 English Language Department

University of Northern Iowa, Cedar Falls, IA

● Tutored English to international students and participated in the English Conversation Partner Program

● Assisted students with homework assignments

● Researched teaching literature on Phonology

● Prepared written curricular/extra-curricular teaching material on Linguistics

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