Service Representative Customer
Resume:
Robert D Kozak
Jones, Oklahoma ****9
405-***-**** Cell 227-3697
*******@***.***
Work History
Manpower(08/22/16-09/23/16)
Assisted Mass Health customer with their health insurance needs
Hilltop Services(12/09/15-02/24/16)
Investigate claims for HUD on foreclosed loans and managed approvals and denials that were submitted to bring a property to resell condition.
Check-Into Cash(11/1/15-12/05/15)
Obtained information and processed payday loans
Allstate Insurance(02/02/2015-04/21/2015 )
Interviewed customers to determine needs on property and casualty, auto, and life insurance and made recommendations to meet those needs
Made cold-calls to business customers in order to present Allstate products
Jacobi-Kelley Staffing(Midland Mortgage) (11-19-2014-12/19/2014)
Review documentation and photos, and report information to vendors that enable foreclosed properties to be conveyed back to HUD.
Jacobi-Kelley Staffing (Midfirst Bank) (10-22-2014-11/03/2014)
Reviewed Loan Documentation marking changes to be made on the conversion of MidFirst from Savings and Loan to National Bank
Jacobi-Kelley Staffing (MidFirst Bank) (06/23/2014-10/2/2014)
Data entry in required system to process Home Loans
Monitored and distributed email enabling processors more time to work on specific files.
Made calls to employers, obtaining information resulting in the verification of employment process for home loans.
Assisted loan processor to prepare files for underwrites.
Adfitech
Verifications Clerk (03/2012-12/20/2013)
Initiates phone or internet contact with third party sources for verification of employment or occupancy.
Locate/obtain information from numerous Internet sites to perform parts of job function.
Compile information, analyze and report findings accurately
Summarize record information and make appropriate commentary for the Underwriters attention.
Entered information findings and sent to underwriters
Performed the audits with a high degree of accuracy.
AT&T Wireless
Customer Service Rep (07/2011-03/2012)
Interviewed customers making recommendations on services to meet their Wireless Needs
State Farm Insurance
Licensed Sales Producer (08/2009-02/2011)
Interviewed customers to determine needs on property and casualty, auto, and life insurance and made recommendations to meet those needs.
Entered data in State Farm system in order to bind policy
AT&T/SBC/Southwestern Bell
Manager Premis/9-1-1 Database (04/2003-05/2008)
Managed database applications and 10 clerks in Oklahoma responsible for the timely update and delivery of 911 and corporate databases.
Coordinated between employees and customers in the conversion process of rural address to 911.
Achieved electronic conversion of record submissions by county customers resulting in a smoother quicker method of update.
Organized a participative-management/employee involvement team resulting in motivation of employees to be more active in the teams’ decision-making process.
Manager-Corporate Call Ctr. (06/99-04/2003)
Managed a consumer sales group of 15-20 employees involved in achieving over- the- top sales results in the Consumer Market.
Trained new representatives while providing career counseling and development of active representatives.
Acting Manager Sales (12/98-06/99)
Trained initial service representative schools and coached new representative enabling employees to be successful upon graduation.
Service Representative (08/1993-12/1998)
Demonstrated product and sales knowledge as a service representative resulting in meeting and exceeding revenue objectives. I also assisted managers as a back-fill helping other reps and handling complaints and adjustments resulting in very satisfied customers.
General Clerk (02/1982-08/1993)
Operator (05/1977-02/1982)
Education: Rose State College
Midwest City, Ok
University of Central Oklahoma
Edmond, Ok
Some College Coursework Completed
Licenses:
Property & Casualty Insurance
Accident and Health Insurance
Life Insurance
References: Available upon request
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