Business Analyst

Rita Ogbogu

Chicago, IL

********@*****.*** https://www.linkedin.com/in/rita-ogbogu-15566096 872-***-**** SUMMARY

Self-motivated, innovative and goal-oriented management professional committed to process improvement and on-time delivery of all projects. Possess excellent communication, organizational and analytical capabilities. Dedicated team player skilled at mediation and conflict resolution. Enjoy learning new skills and adapting to new challenges with professional and organizational growth. EXPERIENCE

Robert Bosch LLC, Chicago, Illinois 2015 - 2016

Project Management Associate

• Developed executive presentations and reports to facilitate project evaluation and process improvement.

• Coordinated the organization, logistics, communication, planning of the Community day workshop for Project managers with 40 participants & 90% satisfactory feedback from the event

• Collaborated with cross-functional teams to draft project schedules and plans.

• Delivered status reports to stakeholders for budgeting and planning purposes.

• Monitored project timescales and resources and also made appropriate recommendations that will positively impact the overall project outcome.

• Documented process flows and developed requirements for functional improvements and enhancements.

• Elicited stakeholder feedback and input through interviews and surveys.

• Facilitated project meetings, training, lesson-learnt & kickoff workshops, prepared meeting minutes

& agenda, and also followed up on open issues.

PLS Financial Services, Chicago, IL 2013 - 2015

Customer Service associate

• Developed, implemented and monitored programs to maximize customer satisfaction.

• Established and maintained effective relationships with peers and upper management.

• Offered direction and gave constructive feedback to motivate team members.

• Improved service quality and increased sales by developing a strong knowledge of company’s products and services.

• Verified, validated and processed all cash transactions in a timely manner and with great attention to detail

• Resolved customer questions, issues and complaints in line with company policy. Union Bank of Nigeria Plc, Marina, Lagos 2005 - 2013 Head of operations / Project Leader

• Motivated team to facilitate cooperation, ensure project efficiency and boost morale

• Defined project deliverables and monitored status of tasks.

• Drafted action plans and led meetings with department executives to review project status and proposed changes.

• Prepared the annual branch business plan for maximum profitability and effectiveness.

• Effectively communicated with team members to maintain clearly defined expectations.

• Built and maintained productive relationships with employees.

• Ensured the gathering and documentation of clear, thorough requirements and project specifications

• Provided detailed monthly, quarterly and yearly branch reports and updates to senior management.

• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Rita Ogbogu, 872-***-****, ********@*****.*** Page 2 EDUCATION

DePaul University, Chicago, IL 2015

Master of Science - IT Project Management

University of Benin, Benin City, Edo State 2000

Bachelor of Science - Mathematics/Economics

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