DESKTOP SUPPORT
Resume:
Siva
****.********@*****.***
Carrer Objestive:
I am a consistent, highly motivated person, I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I fell it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long-term employment in a friendly environment.
Professional Summary:
Covestro, Pittsburgh, PA
Work location : Pittsburgh, PA (United states)
Period : Sept 2016 – Present
Position : Intern
Responsibilities
:
Maintain system security including: Coordinate inventory of badges and routinely provide monthly reporting to keep user list current. Coordinate and complete phone system and voicemail changes.
Oversee recordkeeping and administration of company texting. Manage and monitor the anti-virus software.
Create new users and exit users: Provide "New User" orientation either via phone/webinar or in person.
Provide additional basic or intermediate training. Coordinate permissions based on assigned level of access to shared drives, copy machines, etc. Facilitate equipment setup - hardware and software.
Ability to answer all basic through advanced questions on Microsoft Office Applications: Outlook, Word, Excel and PowerPoint.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Assist users to diagnose and solve data communication problems. Provide users with technical support for computer problems Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain the peripherals, such as printers, that are connected to the network. Refer major hardware or software problems or defective products to vendors or technicians for service.
Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
Configure and test computer hardware, networking software and operating system software.
Client: Cigniti Oct 2013 – Aug 2014
Role: Desktop support
Responsibilities
Provide first and second level support to troubleshoot and resolve issues
Ensure that issues are handled expediently and with a focus on client service
Hardware:
Monitors (desktop and portable).
Mobile devices (smartphones, tablets, connected devices)
Printers (local and network) and Scanners
Active Directory management – user creation, modification, password resets etc.
Microsoft Operating Systems (Windows 7 and 8.1).
Manage backups
Network access (User accounts, Mapped drives, Email, Internet/Intranet and LAN)
Remote access clients (VPN)
Office 365 new user creation and existing user management.
Remote management tools to assist users and resolve issues.
Manage and maintain physical / Virtual servers.
Perform problem resolution research and document solutions.
Employ and update standard procedures to prepare IT equipment for issue.
Evaluate and implement new technologies within the firm.
Documentation and manage tickets
Contribute as a part of strategic project initiatives.
Attend and participate in meetings with management and peers.
Client: People link, Hyd May 2012 – Sept 2013
Role: Desktop support
Responsibilities
Responsibilities
Configure, monitor, and maintain email applications or virus protection software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
Recommend and apply solutions, including on-site repair for remote users.
Configuration of IPhones and Android devices for email access.
Supported and maintained network and local printers.
Migration 500 computers from Windows XP to Windows 7.
Manage Network Users and groups, group policies and permissions.
Upgraded server application from Windows Server 2008 to Windows Server 2012 R2.
Provided end-user technological support for computer and LAN related issues
Setup, deployed, and maintained of end-user machines
Assisted in discovery, research and resolution of technical issues. Monitored and responded phone and e-mail requests for technical support.
Maintained Help Desk specific applications and assisted in refining procedure.
Academic Profile
COURSE
SPECIALIZATION
INSTITUTION
BOARD /
UNIVERSITY
YEAR OF PASSING
PERCENT-AGE SECURED
MS
INFORMATION
UNIVERSITY OF CUMBERLAND
Kentucky
2016-18
Pursuing
B. TECH
CSE
P.INDRA REDDY MEMORIAL ENGG,
CHEVELLA.
J.N.T.U
2012
67.57%
INTERMEDIATE
MPC
NALANDA
COLLEGE, HYDERABAD.
BOARD OF INTERMEDIATE EDUCATION
2008
68%
SSC
---
SUN SHINE SCHOOL
BOARD OF SECONDARY
2006
64%
Skills
Languages
:
C, C++,SQL,Oracle
Operating Systems
:
Windows, 2008/10
Document Processing
:
MS-Word, Excel, PowerPoint, Project, Visio, Web, SharePoint
Google-docs, Spreadsheets, Slides,
Educational project Details
MBA PROJECT:
Project title: CUSTOMERS PERFERENCES TOWARDS EDUCATION
Company Name: PEARSON EDUCATIONS PVT LTD
On the Job Title: BUSINESS DEVLOPMENT MANAGER
Description: Pearson is into education and attracts students and parents with different curriculum concentrate most on sports activities. Faculty taking more responsibility towards students
I was appointed as Business development manager and handled all tasks like convincing parents by making them aware about the activities by conducting events, marketing through digital media like Facebook, twitter, YouTube and conducted events in targeted groups to create awareness of the school and its services.
B-TECH PROJECT:
Main project: Blocking Misbehaving Users in anonymizing Networks.
Description: Anonymizing networks such as Tor allows users to access Internet services privately by using a series of routers to hide the client’s IP address from the server.
Technologies : Java, Oracle.
Mini project: Web based meeting scheduler
Description: It is used mostly scheduling the meetings in any company. By using the web and adding all the company employers in it and create a platform within the organization.
Technologies: Java, Microsoft Access with J2EE.
Personal Profile
Fathers Name : Satya Narayana Murthy Kosuri
Date of Birth : 02-11-1990
Nationality : Indian
Marital Status : Single
Known Languages : English, Hindi and Telugu
Sex : Male
Hobbies & Interests
I am an extrovert person always like to share my thoughts & views with friends & mingling with them regularly directly or indirectly.
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief
Place:
Date:
K.Aditya siva nagendra.
Contact this candidate