Customer Service Manager

BRAD TEAL **** Melontree Ct, Gotha, FL ***** • 407-***-**** • *******@*****.***

PROFESSIONAL SUMMARY Highly motivated, results oriented transportation Service Operations Manager; seeking opportunities to utilize extensive experience in diagnostics and repairs within the Transportation Industry.

SUMMARY OF QUALIFICATIONS/ SKILLS Management training Safety training Vehicle diagnostics Cummins, Detroit, CAT software Allison software Dealer Management Software: Karmak, Movex, Erply Office Applications: Microsoft Office, Adobe Fire Suppression

EDUCATION Business Management, University of Central Florida, Orlando, FL

WORK EXPERIENCE CH Bus Sales, Orlando, FL Service Operations Manager

● Lead fourteen (14) technicians to ensure the highest level of efficiency in day to day operations

● Manage vehicle repairs and service appointments

● Maintain and enforce safety in and around all shop areas; Lead by example

● Conduct regularly scheduled employee evaluations; Mentor employees to promote a positive work environment; Keep employees motivated and morale high ● Maintain monthly budget expenses

CH Bus Sales, Orlando, FL Warranty Manager 04/2012

● Submitted warranty claims to manufacturer; Tracked and updated warranty status to customers

● Exceeded monthly warranty expense targets; Managed and shipped warranty parts

● Led customer service interactions to resolve warranty claims and concerns

● Established long term relationships with customers by troubleshooting concerns

ABC Bus Companies, Winter Garden, FL PDI Lead

● Supervised eight (8) technicians to ensure positive customer service

● Mentored and trained new employees on bus components

● Led employees to ensure flawless deliveries

● Installed Automotion shades, Lane Departure warning systems, Audio/Video systems, 110 volt outlets, and Smartwave systems

● Inspected new buses prior to delivery and completed all repairs found during inspection

● Performed weekly safety inspections

Orange County School Board, Orlando, FL Mechanic 06/2002 to 06/2004

● Led and mentored a group of employees to abide within established safety procedures

● Performed monthly inspections of school buses; troubleshoot and repair mechanical failures

● Diagnosed electrical issues; Repaired any faults found during inspection

U.S. Army, Fort Riley, KS Wheeled Vehicle Mechanic

● Managed and mentored four (4) diesel mechanics

● Removed and replaced driveline components (\i.e. engines, transmissions)

● Performed preventative maintenance on wheeled vehicles

● Led safety compliance weekly team meetings

● Repaired and maintained fleet vehicles; diagnosed and repaired mechanical faults

Contact this candidate