Customer Service Manager
Resume:
Erika Prestwich
Office Manager
Idaho Falls, Idaho
*********@*****.***
Ammon, Idaho 83406
Summary:
I am a highly-motivated A/R, A/P, Bookkeeping and Office Management Professional with great people skills and a record of accomplishment spanning over several years. Comfortable in a fast-paced environment, recognized as a results-orientated, customer focused individual with a quick ability to learn and adapt. Areas of strength and Skills:
Accounts Receivable with Collections
Central Purchasing
Organizational Skills
Computer Proficiency
Managing several large accounts
Accounts Payable
Works as a team player
Communication Skills
Time Management Skills
Office Management for several employees
Logistics coordinator - Domestic and International
Radiological Worker
Comfortable with both PC and Mac Computer Operating Systems
Proficient in Microsoft Word, Excel, Access and PowerPoint
Comfortable in learning new software and able to adapt quickly
Familiar with QuickBooks and Goldmine
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Analyzing information and evaluating results to choose the best solution and solve problems
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
2
Work Experience
Administrative Office Manager
International Isotopes, Inc., Idaho Falls, ID
Sep 2009 – Oct 2016
My duties included but not limited to the following: Daily intake of orders, order entry and scheduling the shipment of orders. Direct communication of customers and ensuring all information was collected to fulfill orders. Domestic and International scheduling and shipping, that included the inbound of raw materials and outbound of manufactured goods. Accounts Receivable entry and collections. Procurement from the Purchase Order request, approval to the acceptance of goods for Quality Control to approve. Managing the Document Control process and adhering to the ISO
(International Organization of Standards) guidelines. Day to Day correspondence for the President and CEO, Letter Logs and confidential letters for CEO, CFO and RSO. Managing the computer network and users on the network, problem solving within the entire building if network was down or interrupted. Create new users and identify permissions for each. Direct ordering of Isotopes and determining our needs for each order; following though from the Purchase Order request to the Quality Inspection of the material. Employee Scheduling and management of all Office Equipment and supplies as needed. Invoicing and records management, support to each department using the necessary information as needed. Accounting "fill in" if needed. Customer Accounts Manager for all segments, transportation, Nuclear Medicine, Iodine, Miscellaneous and Topaz. Gemstone management which included detailed inventory analysis and data entry each month. Scheduling the shipments to International Customers. Executive Administrative Assistant to the president and CEO of International Isotopes which included letter writing, email correspondence, travel arrangements, scheduling meetings, presenting presentations on his behalf and escorting visitors for tours. Operations Manager, Accounts Receivable, Payable and Account Manager Engage Marketing, Chatsworth, CA
Apr 2000 – Jul 2009
My duties included processing all Accounts Receivable, Accounts Payable, reconcile bank accounts, petty cash and office purchasing expense accounts. Managed payroll and reported to a third-party payroll service, staffing, training and various Human Resource responsibilities. Manage corporate accounts and customer service accounts for companies such as USC, Treasure Island Casino, MGM Casino, Le Cordon Bleu Culinary Academy, Overstock.com and AIG Insurance. This included collections for all accounts that may have included small claims court, filing the complaint to the appearance in court. Scheduling meetings, travel arrangements for both myself and upper management that included International travel and Domestic. Public relations for any media whether TV or written. Scheduling staff according the project deadlines and meeting the needs of our customers. Sales support to other staff that required additional training to meet their deadlines and IT support to the networking staff.
3
Education
General Studies – High School Diploma – 1990
Newbury Park High School, Newbury Pak, CA
1986 – 1990
GPA: 3.2
Accounting – Associates Degree – 1994
Moorpark College, Moorpark, CA
1990 – 1994
4
References
Business:
Melissa Smalley - International Isotopes - Physicist 208-***-**** Carrie Wildman - International Isotopes - Chemist - 208-***-**** Kurt Smith - International Isotopes - Manipulator Operator - 208-***-**** Personal:
Roberto Vittozzi – Manager of East Coast Brokerage – 617-***-**** Cindi Winder – Accountant – 208-***-****
Janet Romack – Director of Operations – Technology Imaging Services – 330-***-**** ext.101
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