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Customer Service Sales

Location:
Saint Paul, MN
Salary:
115000
Posted:
February 02, 2017

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Resume:

VIKTAR LESNIKOU

Saint Paul, Minnesota ● 315-***-**** ● ********@***.***

EDUCATION:

UNIVERSITY OF MINNESOTA, Minneapolis, MN

Carlson School of Management

Master of Business Administration December 2016

STATE UNIVERSITY OF NEW YORK - PLATTSBURGH, Plattsburgh, NY Bachelor of Science

Emphasis: Accounting

December 2010

EXPERIENCE:

EQUUS HOLDINGS, Minnetonka, MN September 2015 – Present Sr. IT Business Analyst / Project Manager

Innovated Sales, Marketing, and Customer Service tools to drive customer value

Proven success record of delivering software solutions for internal and external customers

Lead implementation of advanced software packages and introduction of new product launches

Developed executive-level reports and dashboards in CRM Dynamics

Developed expert knowledge of CRM, eCommerce, ERP, Integration and reporting platforms UNITED FCS, St. Paul, MN January 2014 – August 2015 CRM Business Analyst

Introduced the effective use of marketing campaign entities in CRM

Automated loan origination process to streamline FCS day-to-day business activities

Associations that took full advantage of marketing campaign entity reported 5% increase in loan and crop insurance sales the following quarter

Developed expert knowledge of CRM, InfoPath, .Net customization and new functionality

Lead and developed Quality Assurance (QA) testing ACCENTURE LLP, Minneapolis, MN August 2011-September 2013 Business & Systems Analyst

Participated and lead numerous projects at Accenture clients

Developed performance and regression test scenarios using client-specific and vendor-produced software

Collaborated with multi-national audience to get the sign off on the technology solution

Developed rationalization approach and a template to scorecard the comparison of applications

Client that took advantage of Pega Business Process Management (BPM) and Business Rules Engine

(BRE) applications reported increased customer satisfaction

Successful deployment of web-based prescription processing platform decreased training time by 30% and streamlined the business process

SKILLS:

Project management, Business technology strategy and implementation, Sales and Marketing leadership, Microsoft certified professional (MCP), MuleSoft Certified Developer (MCD), CRM Dynamics subject matter expert, eCommerce, Enterprise Resource Planning (ERP), SQL, Visual Studio, MS Office Suite, Tableau, M- Files

CERTIFICATIONS:

Microsoft Dynamics CRM Application (License: F389-3074) MuleSoft Integration and API Associate (License: cc680a8a-25ee-376e-8944-5b8975612a11)



Contact this candidate