VIKTAR LESNIKOU
Saint Paul, Minnesota ● 315-***-**** ● ********@***.***
EDUCATION:
UNIVERSITY OF MINNESOTA, Minneapolis, MN
Carlson School of Management
Master of Business Administration December 2016
STATE UNIVERSITY OF NEW YORK - PLATTSBURGH, Plattsburgh, NY Bachelor of Science
Emphasis: Accounting
December 2010
EXPERIENCE:
EQUUS HOLDINGS, Minnetonka, MN September 2015 – Present Sr. IT Business Analyst / Project Manager
Innovated Sales, Marketing, and Customer Service tools to drive customer value
Proven success record of delivering software solutions for internal and external customers
Lead implementation of advanced software packages and introduction of new product launches
Developed executive-level reports and dashboards in CRM Dynamics
Developed expert knowledge of CRM, eCommerce, ERP, Integration and reporting platforms UNITED FCS, St. Paul, MN January 2014 – August 2015 CRM Business Analyst
Introduced the effective use of marketing campaign entities in CRM
Automated loan origination process to streamline FCS day-to-day business activities
Associations that took full advantage of marketing campaign entity reported 5% increase in loan and crop insurance sales the following quarter
Developed expert knowledge of CRM, InfoPath, .Net customization and new functionality
Lead and developed Quality Assurance (QA) testing ACCENTURE LLP, Minneapolis, MN August 2011-September 2013 Business & Systems Analyst
Participated and lead numerous projects at Accenture clients
Developed performance and regression test scenarios using client-specific and vendor-produced software
Collaborated with multi-national audience to get the sign off on the technology solution
Developed rationalization approach and a template to scorecard the comparison of applications
Client that took advantage of Pega Business Process Management (BPM) and Business Rules Engine
(BRE) applications reported increased customer satisfaction
Successful deployment of web-based prescription processing platform decreased training time by 30% and streamlined the business process
SKILLS:
Project management, Business technology strategy and implementation, Sales and Marketing leadership, Microsoft certified professional (MCP), MuleSoft Certified Developer (MCD), CRM Dynamics subject matter expert, eCommerce, Enterprise Resource Planning (ERP), SQL, Visual Studio, MS Office Suite, Tableau, M- Files
CERTIFICATIONS:
Microsoft Dynamics CRM Application (License: F389-3074) MuleSoft Integration and API Associate (License: cc680a8a-25ee-376e-8944-5b8975612a11)